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Utilize internal computer reports/systems/databases to assist in the identification of fraudulent/suspicious activity. Utilize monitoring process on accounts and other available resources to detect early warning signs of fraud. Develop supporting evidence, research and document necessary reports/files. Ensure cases are researched, documented and completed in accordance with departmental, regulatory and compliance standards. Establish criteria for initiating investigative action in coordination with the Investigations Unit. Produce and analyze timely management reports from investigative data and maintain integrity of all required reports; maintain a high level of confidentiality in all aspects of departmental work. Perform other duties as assigned by the Manager, Fraud Detection.
Duties and Responsibilities:
Review available reports and perform analysis to identify fraud trends.
Ensure departmental SLAs are met.
Utilize Hogan, ARX, Transaction Imaging and other tools to review transaction activity to determine if suspicious activity is taking place.
Make decisions on suspected fraud on placing appropriate holds/blocks to mitigate additional risk.
Ensure systemic issues are identified and escalated.
This position will report directly to the Fraud Detection Manager.
College degree or equivalent in experience
Fraud experience preferred
Thorough knowledge of bank applications/transaction processing preferred
Ability to independently with minimal supervision
Ability to identify and escalate systemic issues and/or process breakdowns
Advanced computer skills with demonstrated knowledge of Microsoft Excel and Access
Strong verbal and written communication skills
Strong critical thinking skills
Strong analytical skills
Days: Monday – Friday
Time: 8am to 5pm
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