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Energetic and friendly individuals needed to provide an outstanding guest experience in a customer service position at a Loop office building. The Guest Services Representative will courteously greet all tenants and visitors to the reception desk while making a wonderful first impression for visitors to the building. Since this is a position meeting and greeting the public, the Guest Services Representative must have exceptional interpersonal and communication skills and present a professional appearance and demeanor at all times.
We’re looking for someone who:
Takes great pride in offering helpful, friendly service at all times
Is able to multi-task in a fast-paced environment, accommodating and communicating with a broad range of clientele with varied needs
Is able to collaborate and work within a team environment
Is proactive, approachable and solution-focused
Is punctual and dependable
Has a strong customer service orientation
Has excellent interpersonal and communication skills
Has experience with multi-line phone systems
Is proficient on basic Microsoft Office applications and the Internet
Duties will include:
Courteously greeting all tenants and visitors to the reception desk
Signing in all authorized visitors according to the policies, rules, and regulations
Contacting tenants in a courteous and professional manner when a guest is not pre-registered
Providing excellent service to all guests arriving at the building
Processing visitors’ information and provide a visitor badge
Providing access to visitors for tenant and non-tenant group events, as needed
Answering any tenant phone calls and emails for assistance throughout the day
Providing guidance/information as requested from tenants
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