Job Details – this job has expired, please see similar jobs below
This role will be responsible for individual contribution to support Corporate Affairs initiatives including: Internet Essentials, Community Impact, Diversity & Inclusion, and Veterans Affairs. The role will report to the Vice President of Corporate Affairs and will help maintain, develop, and organize communications materials including: strategic communications plans, messaging, press releases, fact sheets, and press contact lists.
Employees at all levels are expect to:
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team-make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and our communities
Reviews and edits content of communications materials to ensure content meets established communications standards, guidelines, and appropriate messaging before publication.
Maintains user feedback reporting systems and provides actionable insight to ensure optimal communications performance.
Writes and reviews communications ensuring that they are fresh, creative, and engaging.
Manages the organization, documentation, and publication of all customer-impacting content and communications.
Coordinates with content providers in the design and development of job aids, learning tools, and other communications to enhance user effectiveness.
Maintains existing documentation to ensure accuracy and relevance.
Participates in activities designed to improve customer satisfaction and business performance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Bachelors Degree or Equivalent
Generally requires 2-5 years related experience
Sign up and search through 26,589 curated jobs in the Entertainment & Media Edition: