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The Corporate Account Coordinator is responsible for performing and coordinating the day to day operational activities required to maintain service excellence for established retail accounts while promoting high satisfaction relationships with both existing and new clients. As a member of the Retail Sales team, this individual works with the Account Manager to ensure all functions are completed in a timely and courteous manner, including handling and routing sales inquiries, basic account management and maintenance and sales prospecting. This role is responsible for providing superior customer and client service levels, especially in daily interactions with external clients and internal departments including Sales, Customer Service, IT and is responsible for maximizing service levels.
Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Company, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future.
At Company, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.
Provide a variety of general account, clerical and sales support functions including, processing orders/Return Authorizations, client configurations, customer service and reporting
Provide a high level of service in providing primary response to all inbound sales related telephone, fax and email inquiries and solve/route as needed with a focus on delivering client value
Assist in sales lead distribution
Assist in auditing license agreements and sales orders
Assist in the development and help drive Sales Support Objectives; providing project management on strategic initiatives
Assist in reporting on internal and external sales data, including reviewing reporting for accuracy
Research and develop sales prospecting lists as directed
Work alone or in partnership with other specialist for their assigned clients within the department to ensure the commitment delivers are met.
Resolve basic inquiries associated with all aspects of the account
Manage key processes with National exposure
Communicate with team members regularly and provide ongoing feedback
Maintain good working relationships with offices, team members
Apply and translate new concepts to improve functioning of the team
Produce accurate, quality work products; make efficient use of time and resources
Generate reports and have the ability to foresee problems and alert the Account Manager and provide solutions
Bachelor’s Degree required
2-4 years of previous client interaction experience; any retail experience considered a plus
Ability to provide Superior Customer Service across both internal and external clients
Strong problem solving; recommends solutions, resolves problems, maintains a positive approach
Ability to work well in both a team environment and independently without close supervision
Excellent verbal and written communication and presentation skills
Outstanding organization and time management skills, with attention to detail
Sales and goal oriented
Excellent computer skills and aptitude to learn new software and technologies
Ability to follow standard procedures while also maintaining creativity in exploring alternatives
Computer literate, including MS Word, Excel, e-mail; experience in reporting (Crystal) a plus
Professional communication skills – verbal and written
Ability to analyze information and determine appropriate action and to transfer previous learning to current situations
Strong organizational skills and the ability to manage multiple priorities
Strong attention to detail
Knowledge of one or more Schwarz operational areas (customer service, warehousing, finance, purchasing, inventory management) a strong plus
Travel required - minimal
So, what are you waiting for? A new career awaits you with endless opportunities.
Company is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Company North America is headquartered in St. Louis, Missouri. Company North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Company is regarded as a leading supplier in North America.
Company offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Company has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, gender, sexual orientation, age, disability or veteran status as provided by law.
Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.