Job Summary

In this versatile role, the individual will be responsible for performing Computer Assisted Audit Techniques to enhance our current reporting and operational processes for supporting the business unit. Additionally, the individual would be providing administrative and operations support, in the area of Resource Management in maintaining an accurate schedule and maximizing utilization and productivity of the Practice. The individual would develop new ways to analyze data trends for more predictive forecasting and implement efficient processes by utilizing advanced technology that exists in the marketplace, and work with individuals at all levels of our practice. You will get exposure to how we run our business, the skillsets of our individuals, and knowledge around the engagements and type of work we perform on a daily basis. This role reports to the Operations Director for the Risk Business Unit.

Coordinator Responsibilities:

• Develop tools and create reports that analyze historical and current data to provide more predictive forecasting for business decisions.
• Design and develop new and innovative ways to use technology to enhance the current Operations and Resource Management functions and make them more efficient.
• Maintain strong technical knowledge through channels such as internal resources, internal and external education and industry information.
• Review, analyze and maximize the utilization of our people based on their skills and career development goals while meeting the needs of our clients and our business objectives.
• Execute the scheduling function within the Risk Consulting business unit, which includes maintenance of an up-to-date schedule, staff allocation, conflict resolution, alignment of staff career goals, and reporting.

This includes the following:

• Manage daily scheduling requests by accurately updating requests for the Scheduling System.
• Confirm bookings created by Risk resources.
• Review Scheduling System for unsold and sold/unconfirmed bookings to confirm the status with leadership.
• Ensure employee bookings are accurate and do not exceed 100% capacity unless excess time is intentional.
• Manage scheduling conflicts and determine resolutions by working through engagement leadership.
• Primary point of contact for personnel; ensure resources are receiving timely and appropriate feedback staff.
• Collaborate with the People Operations team regarding HR related issues, initiatives and activities.
• Prepare ad hoc reporting to assist in project and people management.
• Participate in scheduling calls with leadership to gather and update the scheduling system for upcoming client commitments.
• Track any moved/removed client work from the system.
• Create placeholders for new employees/interns before they start and work with leadership to fill in their schedule.
• Update schedule system for employee resignations, which includes reassignment of engagements, changing the status of the employee for their last day.
• Review and follow up with individuals and leadership regarding any weekly chargeable variances.
• Respond to questions timely; direct questions to appropriate resources.
• Provide accurate data in a timely manner to the Risk Operations Assistant Director and Leadership team.

Company Overview

Your Journey at Crowe Starts Here:

At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us!

Qualifications

Qualifications:

• Bachelor’s degree or equivalent; business, accounting, IT or related area.
• 3+ year’s previous audit or related analytical experience.
• Strong analytical skills; proven expertise/skills in data management.
• Digital dexterity ability; thinking in terms of business design as well as technology architecture to identify and present impactful, relevant information to management.
• Experience with ACL, Tableau, and other software packages.
• Solid analytical skills with the ability to look at the big picture influence and assess how to most effectively analyze and incorporate data.
• Professional services industry experience a plus.
• Excellent interpersonal and communication skills.
• Excellent multi-task management and time management skills.
• Maintain a high degree of confidentiality.
• Strong attention to detail and organization.
• Strong written and verbal communication skills.
• Good documentation skills.
• High degree of professionalism and integrity.

ABOUT THE TEAM:

Risk Consulting is organized by both industry specializations (financial services, healthcare, public sector, life sciences, and technology) and solutions (anti-money laundering, regulatory and compliance, internal audit, digital security, strategic risk, GRC Technologies and third party risk). Our Risk Consulting practice is focused on collaborating with our clients to embed technology and use data to unlock business foresight in order to create a strategic advantage from risk and compliance.