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ABOUT THE JOB
Responsible for the onboarding and ongoing support of continuous delivery project teams to maximize their success. Provides consulting to both technical and LOB staff assigned to project teams. Takes a leadership role in transforming Company’s technology project delivery to an agile / continuous delivery methodology. Provides training and coaching on all aspects of the project lifecycle / software development lifecycle. Demonstrates hands-on expertise with the continuous delivery toolset. Provides ongoing recommendations regarding process, tools and implementation roadmap.
ESSENTIAL JOB FUNCTIONS
Supports new Continuous Delivery project team onboarding
◦ Introduction to the Continuous Delivery Playbook and related documentation resources
◦ Identification of training needs and alignment of team members with appropriate training
◦ Deliver training sessions for the Continuous Delivery teams
◦ Determination of need for and availability of a dedicated Agile coach, followed by coach assignment or continued follow up as needed
◦ Direction on the required standard tools, provisioning and configuration
◦ Support KTO and LOB leadership in the creation/staffing of the squad / team as required
Actively engage with all Continuous Delivery teams to collect data and insights regarding team and process performance
Share learnings with the Continuous Delivery Center of Enablement for expanded visibility into opportunities for PLC/SDLC/tools/other process enhancements.
Leads discussions and provides recommendations within the monthly Continuous Delivery Center of Enablement forums
Provides coaching and training to support teams (including application support, ETS, QAS, others) as to their role in enabling successful Continuous Delivery practices
Hands-on assistance for Continuous Delivery teams with tools implementations and configurations,
Provides guidance to Continuous Delivery teams on fulfilling resource needs (team space, supplies, hardware, other)
Reviews sprint level metrics/reports for each squad and provides assistance and support as needed to help improve velocity
Advises Continuous Delivery teams on business case and portfolio/funding related actions and decisions
Ongoing interaction and partnership with QAS, ETS Build/Run and DevOps teams to identify and execute on opportunities for increased usage of automated testing and deployment practices
Expert in the tools utilized by the Continuous Delivery teams and engaged in ongoing work to improve / rationalize the toolset
Takes a leadership role in the Continuous Delivery transformation; change agent and change champion
Identifies risks and accountable for mitigating risk
Understands business functions and anticipates business needs. Focuses on business results (not technical results)
May work on other Project Management Office assignments depending on workload and staffing considerations.
Bachelors or equivalent work experience
College degree in information technology, business, finance, or related field
Self- starter with the ability to work independently and as a team player
Strong analysis, critical thinking, and problem solving skills
Excellent written and verbal communication skills
Excellent organizational skills
Proficient in the use of Microsoft Office Suite (Word, Excel, & Power Point)
Experience using various agile project delivery toolsets
Ability to prioritize across multiple large projects
Ability to develop and deliver presentations to various stakeholder groups (includes line of business, technology and operations)
Ability to collaborate well with project team members and line of business stakeholders
Advanced knowledge of agile / continuous delivery concepts
Deep expertise in project methodology and software development lifecycle
PREFERRED SKILLS / QUALIFICATIONS
In this section describe the preferred skills and qualifications to perform the essential functions of the job. These are skills that are addition to the minimum qualifications for the position, but are not necessarily required.
Company's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Company is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Company provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name Company National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Company also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. Company is Member FDIC.
ABOUT THE BUSINESS:
Company Technology and Operations (KTO) is Company Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.
Company is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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