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A note to applicants: Company is closely monitoring the spread of the novel coronavirus, COVID-19 and taking a unified approach on restrictions to minimize the impact on our employees and operations. As a result, Company has temporarily placed a pause on in-person interviews and will offer our internal and external applicants video and/or phone alternatives. By taking this step, we are doing our part to help limit the spread of the virus. We are currently accepting applicants and conducting phone interviews for April 20th training class. Our trainers and hiring teams are working together to practice social distancing within our service centers and training classes, and our recruiting team will be happy to share more with you about steps we are taking throughout our interview process.
Company is currently seeking Contact Center Personal Banker - Fraud Liaison Specialist's for our Fraud Liaison Center. Pay starting at $17 an hour. Excellent benefits and competitive pay, apply today!
Scheduled shift: Tuesday-Saturday 10:30 am - 7:00 pm.
Pay starting at $17.00 with an increase after training is completed.
Explore your career possibilities here.
Are you ready to start your career with unlimited opportunities for growth and development? Come join us at Company, as a Contact Center Personal Banker! In this role, you will be the first point of contact for our customer inquiries via the telephone. You will work in a highly collaborative, fast-paced environment, where customer service is our passion. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.
Process and respond to Company customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy. Successful bankers demonstrate a genuine interest in their customers and ask questions to resolve the customers concern while understanding how Company can help meet their financial needs. Personal Bankers are able to present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.
High school diploma or equivalent
Minimum 18 months of customer service related experience
Call Center Experience
Effective problem-solving and negotiation skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Proven time management skills / ability to multitask
Experience interacting positively with unsatisfied customers
Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
Strong verbal and written communication skills
Proficient computer skills, especially Microsoft Office applications
Bilingual English-Spanish speaking a plus
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