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Company Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about Company Chase & Co. is available at Company website.
Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.
Control Management focuses on four areas:
1) Control design and expertise
2) Risks and controls identification/assessment
3) Control breaks and resolution
4) Control governance & reporting
The Digital Control Managerwill be a key business partner of the Digital business unit. Control managers support the implementation and maintenance of the Risk and Control Self-Assessment (RCSA) framework. This Control Manager role will collaborate with the Digital business unit to implement and maintain controls necessary to mitigate operational risks, which includes using a risk based approach to assess the control environment, partnering with the business to design effective controls and reviewing routine controls testing and will function as part of a team to provide oversight for Digital to ensure compliance with RCSA and Issue Management policies and standards. This individual will be responsible for working across diverse and cross-functional organizations to develop plans, identify solutions, and drive continuous improvement through participation and/or ownership of key control initiatives, self-assessments and root cause analysis along with ongoing process review and control testing.
Key responsibilities will include an efficient execution of oversight and controls, including the identification of trending and/or emerging issues. This may include detailed analysis and presenting key findings and recommendations to the business. In addition, the individual is accountable for the organization’s goals and objectives with respect to the Customer Experience, Quality and Controls.
Additional Responsibilities include:
Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies
Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
Lead cross-functional change to improve processes, capabilities and controls resulting in a significantly improved customer experience that is aligned with Business Unit objectives
Ability to understand business drivers and provide both strategic and tactical input for key business decisions.
Work closely with Digital Design, Product, Cross-LoB teams, and IT teams to understand new or modified digital products / features and ensure risk and control framework.
Bachelor’s degree or equivalent experience required
7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate a Risk & Control Self-Assessment in conjunction with business partners
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Proficient knowledge of the end-to-end Digital product lifecycle (i.e., design process, phases, methods, and engagement model)
Awareness and practical understanding of current technologies, their application, and relevance to digital customer experiences
Thorough understanding of Agile project methodologies; experience with scrum delivery, BSAs, and cross-impacted teams
Demonstrated ability to synthesize complex, interdependent, and sometimes competing needs
Self-motivated & confident with the ability to demonstrate ownership, challenging and influencing change where necessary
Business knowledge - ability to understand the business / knowledge of regulation surrounding business
Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
Networking – exceptional interpersonal skills; exceptional collaboration and relationship building skills
Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
Process analysis / design acumen –ability to understand a process and associated risk to inform control design
Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
◦ Understanding root cause / identifying control breaks
◦ Developing timely and sustainable solutions
◦ Analyze metrics for emerging risk
◦ Process reengineering and mapping
◦ Writing Action Plans, Procedures
◦ Change Management
Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making
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