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Responsible for day-to-day activities of a client service team. In conjunction with the manager, coaches and develops teammates to increase contribution and satisfaction within the team. Coaches may collaborate to resolve complex problems and ease workloads during periods of peak volume. Responsibilities entail the research and resolution of all client inquiries, complaints and feedback, and the facilitation of day-to-day guidance of the client servicing staff. Coach may be asked to take on special projects depending on the needs of the department.
1 year of Client Contact Center or Company experience.
Associate’s degree in relevant banking/business field or equivalent work experience.
Mastery of written and verbal communications.
Ability to work within the operating hours and days (including holidays) for this position as required by the department.
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