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The Consumer & Business Banking Risk Management Quality Testing Manager leads a team of RCA Professionals that cover quality assurance testing for assigned line(s) of business Quality Assurance Entity’s (QAEs). Train, coach, and mentor team members and/or new team members to ensure program integrity and execution.
The manager will lead projects and quality assurance activities that ensure compliance with investor guidelines, internal policies and procedures, and other applicable federal, state and local laws and regulations, as assigned.
Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors. Identifies, responds and/or escalates risks as appropriate.
Serves as a key liaison between the Business Lines and Corporate.
Responsibilities will include but are not limited to the following:
Directly supervise the performance of RCA Professionals/QA team members to work against program criteria
Manages the facilitation of and owns the output of QA projects, assessments, tests
Ensures QA Programs/Procedures are executed according to the corporate Business Line Quality Assurance Policy for assigned business line products, processes and requirements
Leads analysis of transaction handling or control performance against defined policies, guidelines or laws
Lead or perform process inquiries, walkthroughs and procedure review to support the development/design of QA test work papers
Owns the accuracy of analyst(s) test work papers, verify and measure the quality of staff conclusions
Validate populations of desired activity for accuracy and completeness. Ensures test samples are based on investor guidelines and internal program defined methodology (documenting rationale for adequate coverage)
Ensure the resolution of previously identified issues is verified
Lead validation reviews targeted to assess adequacy and sustainability of corrective actions taken by CBB management to resolve certain issues or perform historical account reviews (lookbacks), and where applicable, customer remuneration
Lead or conduct a lookback to review historical transactions to determine the extent of the impact of an event
Lead test result discussions with business line management and risk partners related to identified exceptions/issues, criteria used to define expected results, root cause assessment, exposure assessment, and actions needed/recommended
Present process improvement proposals to reduce risk of control failure and/or drive process efficiencies
Approve report for Sr. Management review and distribution; approving, analyzing, and validating test workpapers which support reported results to key stakeholders
Owns facilitation of tracking and incorporating defect trending, ensuring follow-up to verify resolution of previously identified issues
Owns the summarization of QA results for assigned focus areas and visibility for senior management
Represent management in internal audits/exams of QA function
Reviews and approves assigned QA Program/Procedures with QA practices (annual plan, staffing, tools, etc.)
Other deliverables as assigned by management
Seven to ten years of experience in an applicable risk management environment
Applicable professional certifications
Seven to ten years of experience monitoring, auditing, and testing of investor guidelines, regulations, financial services
Advanced understanding of consumer lending/mortgage product/services, business line operations, systems, and associated risks/controls
Advanced to expert understanding of applicable laws, regulations, financial services and regulatory trends that impact consumers.
Advanced knowledge of Risk/Compliance/Audit competencies
Self-motivated, able to work in a group as well as independently
Strong critical thinking and analytical skills
Ability to manage multiple tasks and deadlines simultaneously
Proven adaptability to changing priorities
Demonstrate flexibility and adaptability as project priorities/requirements evolve or change
Advanced ability to identify and clearly communicate and document issues, root cause, exposure and recommendations
Must possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs
Advanced level of presentation (verbal/written) and relationship building skills
Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.
Demonstrates strong technical knowledge in financial systems, audit tools, and other products (include but not limited to: ACAPS, ALS, MSP; TeamMate; DocVelocity, LDRS, ECM, Hogan, LeaseMaster, RMS, etc.)
Has or is willing to pursue applicable professional certifications (e.g., C.I.A., C.B.A., C.F.A., C.F.S.A., C.P.A, M.B.A., and/or J.D.)
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