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Energetic, friendly, and professional individuals needed to provide outstanding service for a high-end retail center. The ideal Concierge is an individual who has a passion for providing an exceptional experience to guests. The Concierge Team will serve as experts and the primary resource for guests seeking information about the property and surrounding attractions. Must have superior customer service skills in a fast-paced environment, as well as be able to stay focused on goals during downtime. Professional appearance and demeanor is a must.
Excellent communication skills including verbal and written
Excellent problem solving skillsIs comfortable approaching guests
Knowledgeable on Microsoft Office, Google Docs, digital technology
Ability to complete multiple tasks while maintaining a pleasant and professional demeanor
Ability to listen and react quickly to guests’ and retailers’ requests in a genuine manner
Ability to prioritize tasks under pressureAbility to work with varied personalities and temperamentsSelf-motivated and action-oriented team player
Takes pride and ownership in the position and property
Strong knowledge of the area’s entertainment, dining and cultural venues, and commitment to keeping that knowledge up-to-date
2+ years previous experience in hospitality, customer service or retail
Upholds helpful, friendly, and professional service standard at all times
Directs guests efficiently to retailers, dining, lodging and attractions
Offers to make reservations for guests when appropriate
Effectively pairs services to guests’ needsUtilizes an “above and beyond” approach to assisting guests
Supports all property programs and initiatives enthusiastically
Assists with keeping Concierge Desk stocked with information including local maps, brochures and event literature
Builds and maintains relationships through networking with retailers
Meets or exceeds given goals for gift card sales
Takes a proactive approach to understand trends, citywide events and hot spots to easily direct guests inquiring about festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area
Full-time positions are eligible for benefits. Benefits of this full time position including ten (10) days of accrued Paid Time Off per year, six (6) paid holidays and the option to enroll with our company’s hours per week. All candidates must successfully pass a background check before hire.
Company Privacy Notice
Company (Company), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with Company’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how Company processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
Company (“Company”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at ___@___(apply_to_show_email). This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for Company.
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