Concierge - FDR - Admin

Job Summary:

Title: Concierge – Foundation Room

Location: House of Blues – Boston, MA

Who are we?

Company is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Company website, Company Concerts, Company and Company Network. Company website is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 27 million monthly unique visitors. Company Concerts produces over 22,000 shows annually for more than 2,300 artists globally. Company is the world’s top artist management company, representing over 250 artists. These businesses power Company Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Company delivers annually through its live event and digital platforms. For additional information, visit Company website.

HOB Entertainment, a division of Company, offers exceptional club venues nationwide. House of Blues Venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.

House of Blues opened its doors on Thanksgiving Day in 1992, serving its first meal to the local shelters. Since opening, House of Blues has been committed to giving back to the community through the International House of Blues Foundation.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Company, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

• To organize, service and coordinate all aspects of Foundation Member’s requests and to support the Foundation Sales Manager in administrative duties.

Responsibilities:

• Fielding incoming telephone calls for Foundation Sales department
• Maintain departmental files
• Update and maintain membership database
• Generate membership reports
• Membership mailings
• Accurately and expeditiously coordinate all ticket, retail and dinner reservation request
• Offer additional concierge services to members whenever possible, i.e., reservations at hotels, other venues or show tickets at other venues
• Assist in coordinating member events
• Coordinate and send out member communications, i.e emails, calendars, newsletters, etc.

Qualifications:

Required:

• Responsible Alcohol Awareness Training Certification or Equivalent
• Proficient in Microsoft Office (Word, Excel, Access and PowerPoint)
• Skills in interpersonal communication and teamwork
• Ability to handle multiple tasks quickly and efficiently
• Time management skills
• High School Diploma
• Tolerance of all cultures, music and art forms

Preferred:

• Point of Sales knowledge
• Some College

Physical Demands/Working Environment:

• Working environment is fast-paced, often loud and stressful
• Tolerance for loud music
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

If the above description sounds like you and fits your background, apply online at Company website.html to join the Company team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Company strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Company recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Company may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.