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Company Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, Company Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its Company Chase & Co brands. Company Chase & Company website committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.
MMBSI Middle Market Banking & Specialized Industries (MMBSI) is a Commercial Banking business located in more than 100 offices across the US and Canada. MMBSI provides credit, cash management, capital markets and corporate finance advisory solutions to corporations, municipalities and not-for-profit entities via our Core Banking or Specialized Industries teams.
Core Banking teams generally focus on clients with annual revenues of $20 million to $500 million. Our local delivery model, coupled with the firm’s global resources, allows us to provide clients with customized, comprehensive solutions and exceptional service.
Within our Specialized Industries practice, we have experts strategically focused on serving businesses within a variety of industry segments, including, but not limited to: Agribusiness, Government, Healthcare and Technology. By employing our industry expertise we can deliver comprehensive financial solutions that are tailored to industry dynamics and standards.
In MMBSI, our competitive advantages include robust international capabilities, the ability to provide clients with access to world-class investment banking solutions and our focus on industry specialization. This key differentiator, combined with our dedication to personalized service, allows us to build long-term relationships with mid-sized businesses and a wide spectrum of municipalities and not-for-profit entities.
Client Service Manager – Middle Market Banking and Specialized Industries
As a Client Service Manager, you will typically report to a Senior Client Service Manager or Client Service Director. You will be responsible for the overall success of the Client Service Team within a segment or market. You will serve as the Client Service Manager for a Client Service Team with responsibility for: CSP Human Resource coordination (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness Communication for their respective market. You will also provide market service management to ensure the client service staff promotes quality servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.
Additional responsibilities will include:
Leading regular market meetings to update staff on operations development, product enhancements, system improvements or problems
Monitoring client reports and investigate changes in revenue, product usage, outstanding loan issues
Assuring compliance with all Chase auditing Policies and Procedures
Providing input into financial budget for Client Service Team and support plan achievement
Serving as a member of the Client Service Leadership Team, supporting national strategic implement plans
Participating in national project teams representing Client Service
Providing a collaborative, communicative and productive environment for all Client Service Professionals
Working with Line of Businesses partners and Market Staff to enhance the resolution of client issues through appropriate channels
Collaborating with market management and HR to ensure personnel policies are adhered to, participating in personnel decisions involving employees, including: performance appraisals, promotions, salary actions recommendations and terminations
Performing other special duties or assignments as requested or required
The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.
** To be considered for this role, you may be required to complete a video interview, powered by HireVue.
BA degree or a minimum of 5- 8 years in customer service, operations, sales or management experience preferably in the Commercial Banking or in Treasury Services
Strong interpersonal skills with proven supervisory abilities
Extensive knowledge of deposit, treasury and credit products, payment services, regulations, and related procedures
Thorough knowledge of financial exposure and operational risk associated with bank products and services
Effective problem solving, oral and written communication skills
Ability to exercise sound judgment and make effective decisions
Ability to prioritize, handle multiple tasks and work under pressure in a team environment
A self-starter who does not require close supervision
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