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Company Business Inbound Call Qualifier
Entertainment & Media Industry Company
Centennial, CO, United States
Job Details - this job has expired, please see similar jobs below
Job Summary:
Responsible for receiving and making customer contacts via phone and email for customer questions and inquiries. Works on straight forward tasks using established procedures.
Core Responsibilities:
-Interacts with small and medium business customers via telephone and/or email to answer questions and inquiries.
-Monitors an email mailbox which is used by customers for questions and inquiries.
-Communicates with internal and external customers in multiple markets with regard to customer questions and inquiries.
-May call customers to provide appointment reminders.
-Updates multiple internal systems (e.g. billing systems, Workbench and SFDC) with customer information.
-Determines appropriate call handling.
-Performs to call center metrics.
-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
-Other duties and responsibilities as assigned.
Job Specification:
-High School Degree or Equivalent.
-Generally requires 0-2 years experience.
Company is an EOE/Veterans/Disabled/LGBT employer