Job Description

Bring Your Passion to the Forefront:

Lead Clinic Coordinator

Department: 377607 - PAT ACCESS

Shift: Full-Time (1.0) / Day Shift / 8-hr Shifts

Join one of the nation’s most comprehensive academic medical centers, Company Medicine, in an engaging and thought-driven role as the Lead Clinic Coordinator. Our goal is to build a team of high energy, goal-oriented future leaders, who will go ‘above and beyond’ to make each encounter memorable here at UCM; this will sometimes require the Lead Clinic Coordinator to ‘step outside the box’ to provide service recovery and other accommodations to ensure that a solid foundation is set for a positive patient experience.

Responsibilities

• Orient and train new clerical staff, including clinic coordinators, appointment coordinators, and file clerks. Supervise the daily work of clerical staff, including float coordinators, assuring that all tasks related to patient visits are performed completely, efficiently, effectively, and pleasantly. Assist in the selection and assessment of clerical employees; participate in disciplinary actions as required.
• Champion the staff towards achieving high quality metrics and maintaining a high level of staff engagement for the betterment of the clinic and its patients.
• Assure that medical records, films, and test results are available prior to patient visits.
• Manage physicians’ templates in automated scheduling system to ensure physician and patient satisfaction with scheduling process.
• Oversee discharge and billing processes, and ensure that all financial encounter information is obtained in a timely and accurate manner.
• Obtain authorization for treatment from managed care organizations, collect referrals from patients, enter information into the EPIC database and forward original to billing for appropriate recording. May serve as point of contact for pre-certification/pre-authorization of visits and/or procedures in clinic for managed care patients. Explain self-pay ramification to patients; direct patients to Outpatient Services.
• Perform other duties as assigned.

Required Qualifications

• A high school diploma or equivalent from an accredited academic body is required.
• 4+ years of experience in Customer Service in a healthcare setting is required.
• Knowledge of medical terminology is required.  

Preferred Qualifications

• A completed college degree is preferred.
• Experience as a clinic coordinator is preferred.
• Experience as a supervisor is preferred.
• Knowledge of hospital information systems is desirable.

Why Join Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, The Company Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

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Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront.

Company Medicine is growing; discover how you can be a part of this pursuit of excellence at: Company website 

The Company Medical Center is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Not ready to apply? Connect with us for general consideration.