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Job TitleClient Technical Support Rep, Staff
Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change?
You can “Find Your Forward" as part of our team at Company, a FORTUNE 500 member, and you will join the industry leader in financial services technology.
It is an outstanding time to join Company and take on a rewarding and challenging role that helps to drive significant change in a rapidly evolving and growing organization.
What does a great Client Technical Support Rep. do?
As a Bank Solutions Client Technical Support Engineer, you will work on an energized team to provide exceptional support of our suite of Core Banking applications to our financial institution customers. You will get to collaborate with team members throughout the organization to investigate and resolve customer concerns and requests. In this role you will spearhead the troubleshooting, testing, documentation, communications and relationship management to some of the most well know financial institutions in the nation and world. You will play a very important role as the voice and the face of Company to our entire customer base. The right person for the job is a professional and passionate about providing excellent client service. They are committed to do whatever is necessary to work as a team member that puts client support at the top of the priority list. The Client Technical Support Representative, will become a domain expert for our ClearTouch Banking product Suite.
Ability to quickly assess the client’s product issues or problems. Ask the client thoughtful and detailed questions and carefully listen to the user response to fully comprehend the need, product issue and quickly and accurately resolve the client problem.
You will increase personal knowledge of Company products. Keep skill set up to date on new products and releases by reading and researching advancements in Company products.
Perform advanced research and testing to analyze issues/defects and complete required documentation in order to escalate cases to the software Development team.
Basic Qualifications for consideration
High School diploma or equivalent required; Bachelor’s degree preferred
Ability to use summation and simplification techniques to explain technical concepts in simple, clear language appropriate to the audience; Ability to monitor, measure, and optimize individual and combined utilization of application, hardware, software and telecommunications components to meet customer requirements
2+ years Customer Service experience
Familiarity with Core Banking Software
Who We Are:Bank Solutions delivers comprehensive bank platforms and valuable products and services for community, mid-tier, and large financial institutions.
Company bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Company bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.
Company is an Equal Opportunity Employer/Disability/Vet.
Thank you for considering employment with Company. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Company is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.
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