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Client Services Account Coordinator, Aries Systems
Trusted and relied on by thousands of scholarly journals and millions of global users, Aries’ SaaS based tools bring scientific and medical research from the laboratory to the world. We help researchers make new discoveries, help doctors save lives, and provide support to healthcare professionals throughout their careers. If that‘s a cause you want to contribute to, consider joining us. You‘ll be in good
New to the Company family, Aries Systems has experience tremendous success and has a thirty plus year history of innovation. Aries is dedicated to providing scholarly journals with leading-edge workflow solutions (Editorial Manager, ProduXion Manager and LiXuid Manuscript). Aries Systems transforms the way scholarly publishers bring high-value content to the world. The company’s innovative and forward-looking workflow solutions manage the complexities of modern print and electronic publishing—from submission to editorial management and peer review, to production tracking and publishing channel distribution. Aries Systems is committed to delivering solutions that help publishers and scholars enhance the discovery and dissemination of human knowledge. You can learn more about Aries and our products at: Company website/
Due to continued business growth, our Client Services department has an exciting opportunity available for a US Based Account Coordinator. The Account Coordinator (AC) will guide customers through the implementation of our Editorial Manager (EM) and ProduXion Manager (PM) software, as well as provide ongoing support. The AC is responsible for assisting our customers in configuring and using EM and PM to work with their editorial and publishing workflow. ACs troubleshoot and track customer questions and suggestions related to the set up and subsequent use of the EM and PM software. We are looking for an individual capable of managing large publisher accounts, as well as someone with a strong interest in exploring new developments in the STM publishing community. The ideal candidate will have 2-3 years experience working in a customer service-related field or in an editorial office. Experience in the scholarly publishing industry is extremely beneficial, but not required.
Maintain direct contact with customers and troubleshoot software-related issues that they and their end-users may experience.
Coordinate implementation of customer data.
Scheduling and implementation of system training.
Perform EM and PM software testing, and recreate system problems the customer may experience.
Act as intermediary between customers, Product Management, and the Engineering staff.
Manage all projects for assigned customers, such as feature requests, custom reports, ongoing training needs, custom tutorials, etc.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Basic understanding of web environment and computer skills a must
Knowledge of multiple computer platforms and internet browsers a plus
Demonstrated excellence in written and verbal communication
Detail oriented, with strong organizational skills
Ability to manage through competing priorities
Highly flexible and diplomatic
Ability to work remotely as part of a collaborative team
Public speaking required
Occasional travel required
Please provide a cover letter with your application
Competitive salary depending on experience
Medical, dental and generous matching 401K benefits
Excellent training and a team to support you
Numerous online resources to assist with your self-development and career progression
An opportunity to grow and advance within a truly global organization
Flexible, casual, family friendly environment and 24 hour fitness center
Company/Aries Systems is an Equal Opportunity Employer
Company is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or ___@___(apply_to_show_email).
Company is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their Company websiteer provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Company publishes over 2,500 digitized journals, including The Lancetand Cell, more than 35,000 e-book titles and many iconic reference works, including Gray?s Anatomy. Company is part of RELX Group, a global provider of information and analytics for professionals and business customers across industries. Company employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization.
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