Summary:The Runner is a team member classified based on individual location needs, and/or employee availability, as either variable hour, part-time fixed, part- time regular or a full-time hourly employee whose main responsibility is to provide superior guest service in a clean, maintained and comfortable environment. They must have a genuine concern for ensuring guest satisfaction represent the Cinebarre in a manner that is consistent with the Company’s mission statement and policies. If the theatre sells alcohol and your assigned duties will include the serving of alcohol, you must be of legal age with all applicable training, permits and licenses to serve alcohol per to state or local laws.
Essential Duties and Responsibilitiesinclude the following. Other duties as assigned.
Regular and consistent attendance
Ensure guests are served in a timely and professional manner in accordance with Company standards
Ensure timely communication with all guests
Remain knowledgeable on all food and beverage menu items, including specials and promotions, and Company Crown Club
Respond personally to guest questions and complaints
Ensure that all orders are accurate and brought to each table in a timely manner
Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience
Confirm orders with the cooks and bartenders whenever clarification is needed
Assist with setting tables
Properly store food items at appropriate temperatures
Rotate stock items as per established procedures
Expedite food orders as needed
Check guests and alert servers if guests need attention
Collaborate with servers to ensure that tables are cleared, cleaned and waiting for the next guest
Ensure flatware is clean and available
Portion side sauces and dressing as needed
Check guests’ identification to confirm they meet the legal drinking age if alcoholic beverages were ordered
Knowledge of and adherence to all laws, legal obligations and company policies regarding the serving of alcohol.
Knowledge and compliance with all food safety rules, laws, protocols, and standards.
Adhere and maintain all Health Department rules and regulations
Responsible for accurate handling of delivery receipts and inventory
Knowledge of proper operation and cleaning of all related equipment
Proper use of all related storerooms
Ensure lost and found items are handled in accordance with Company policy
Checks restrooms and hand washing stations every 30 minutes for cleanliness and supplies
Maintains interior lobby, hallways, and auditoriums. Must be clean and inviting
Proper use of all cleaning materials per SDS
Knowledge of all opening, closing and in between show procedures
Knowledge of all emergency, evacuation, and robbery procedures
Ensuring guest satisfaction – smile, greet, and thank all guests.
Accurately tracking and reporting tips
Take prompt, appropriate action to turn dissatisfied guests into repeat guests
Knowledge and compliance of dress code
Maintain excellent personal hygiene
Abide by all federal and state laws with regards to breaks and/or meal periods
Must be SDS trained
Must be TIPS certified
Obtain food handlers card where applicable
Must report any and all damages or maintenance issues to management
Must report any and all suspicious activity, persons, or items to management immediately
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Completion of cast certification program as a cast member and as a concessionist or progress towards completion required. Complete any legally required state or local training and obtain the required certificate. Completed the Company Responsible Beverage Server training on Company Online University.
Possess good public speaking, listen effectively, and respond clearly and directly.
Perform calculations with speed and accuracy and identify and correct errors.
Identify problems, gather relevant data, and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.
Possess excellent communication skills with customers, co-workers, and management. Establish goals, budget time and set priorities to achieve desired objectives.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand for extended periods of time; work quickly; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 60 lbs. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.