Job Description

RESPONSIBILITIES

In support of the Deposit Control Assistant Manager, maintain quality control of Customer Information File (CIF) records on the Bank's core system. Interact with appropriate Business Lines to develop adequate processing procedures and training.

• Perform all duties related to CIF merge activities on Signature Core system. Includes analysis of exception reports, source documentation and account records from core system to make decisions regarding CIF record information; perform appropriate maintenance on core system as required.
• Examine Change of Address requests and workflows and reassign workflows to other team members as needed.
• Disseminate 360 View and Aperio tasks related to CIF received from Branch Network, Client Care Center, or International Services as appropriate for processing.
• Primary Backup for operational processes associated with RPA Specialist, including implementing Commercial Account Analysis and Group Analysis relationships on Core System.
• Execute functions of Deposit Control Specialist as required.

Requirements

• A high school education and a minimum of 7 years Banking experience (or a combination of advanced degree and experience) of which at least 3 years have been as a CSR or higher.
• Working knowledge of KYC/CIP requirements.
• Knowledge and understanding of Customer Information File (CIF) processing on Signature core system and Aperio.
• Superior PC ability required, with proficiency in Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Must be able to communicate effectively with employees and customers in verbal and written form. Knowledge of office equipment operation (fax, photocopier/scanner, calculator, typewriter, etc.).