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CIB – Securities Services Associate - North America (Plano TX)
About Company Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Company Securities Services
Company Securities Service- global leader with $22 trillion in assets under custody, provides Institutional investors access to markets worldwide for the settlement, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange and Liquidity Solutions. The Securities Services business is comprised of Custody, Accounting, Transfer Agency, Middle Office outsourcing, Foreign Exchange, and other activities related to servicing assets for traditional and alternative funds; it leverages its scale and capabilities in more than 100 markets to help clients optimize efficiency, mitigate risk and enhance revenue through a broad range of investor services as well as securities clearance, collateral management and alternative investment services.
The Client Billing Operations unit (CBO)supports the end to end Billing process for the Global business units within CIB Banking, Markets and Investor Services. Primary functions include account and product setup, validation of data inputs into the core billing applications, invoice production, validation & delivery.
Plano Corporate Center
8181 Communications Pkwy, Building A
Plano, TX 75024
The Global Billing Invoice Production Analyst will be part of the Client Billing Operations unit. The Invoice Production Analyst will be responsible for complex billing tasks and invoice generation for CIB Securities Services clients. Invoice generation entails evaluating the accuracy of operational billing inputs, quality variance analysis, timely invoice generation and secure invoice distribution. The Invoice Production Analyst’s quality focus and attention to detail is foremost to ensure accurate and timely generation of invoices for CIB clients. This role partners with various internal teams such as Billing Setup and Implementation, Billing Data Inputs, Client Experience, Trade Processing and Settlements, Asset Servicing Processing, Cash Processing, Fund Accounting, Technology and Account Oversight to deliver exceptional client service to our clients. We work to fixed deadlines, supporting many major Top Tier clients, so it is crucial that the candidate is able to work both independently as well as within the team, while under pressure and time constraints.
Summary of Responsibilities
Timely and accurate invoice generation in compliance with general and contractual invoice delivery commitments and timelines.
Ability to service and maintain large, top tier clients, owning the end to end client experience
Proven successful track record in leading and managing large scale internal projects.
Collaboration with billing client experience teams in identification and resolution of billing disputes or data corrections. Research, documentation and resolution of specific invoice period over period data variances.
Partner with internal partners to identify and implement process automation to achieve on going operational efficiencies.
Participates in new system enhancement or new product testing which may be required during user acceptance testing or production validation testing cycles.
Self-accountable and takes ownership of the client experience at the highest level through the delivery and follow-up on daily product deliverables and special initiatives, while successfully managing multiple deadlines.
Demonstrates the ability to effectively problem solve and make process improvements.
Required Skills and Qualifications
A successful candidate must be able to demonstrate a structured approach to problem solving and have excellent written and oral communication skills. The candidate should have a strong track record of delivery on high-quality, complex BAU work and projects, with strict deadlines and competing priorities. Experience within a Billing function, and exposure to financial services change management is desirable. The individual should be confident in dealing with staff at all levels, with a proactive and positive approach to all aspects of work, to ensure issues get resolved, while ensuring a strong sense of ownership, and accountability.
Bachelors (BS/BA) Degree - Accounting, Finance, Business, Management, or Technology
4-6 years operations or back-office operations experience including, operations workflow and/or client service experience
Strong risk and controls awareness
Strong analytical and specifically, data analysis skills
Capacity to think laterally and convey an understanding of the big picture
Excellent written & verbal business communication skills; technology background and systems analysis a plus
Strong organizational & time management skills; ability to manage multiple and conflicting priorities
Self-starter, able to work autonomously, under pressure and to fixed deadlines
Proven track record for successful process improvements and workflow efficiencies
Direct people management experience a plus
Strong practical experience with the entire Microsoft Office suite, including Excel, PowerPoint and Word; MS Access knowledge a plus
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