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CIB – Security Services CBO Client Billing Operations - Associate - North America (Plano)
About Company Corporate & Investment Bank
Company’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Client Billing Operations supports the end to end Billing process for the Global business units within CIB Banking, Markets and Investor Services. Support CIB clients, globally, who use the Treasury Services, Custody, Accounting, Fund Administration, Investment Analytics, Trust & Fiduciary, Transfer Agency, Prime Brokerage, and OTC suite of products. Primary functions include account and product setup, validation of data inputs into the core billing applications, invoice production, validation & delivery.
• Over $3.7Bn in fees are billed annually to over 130,000 billing relationships in 29 countries
• Over 150 products supported by over 3,000 service codes & hundreds of price points
• Over 2.4 million statements and invoices are produced annually
The Billing Controls Inputs and Analysis team members will be responsible for ensuring all Monthly Feeds to the Advantage Billing system are received, verified, and imported on a timely basis. Projects will consist of onboarding new feeds, automating existing manual feeds, new Billing point maintenance and performing various User Acceptance Testing procedures for any changes. The Analyst will also provide Production Support for the Global Fee Billing Operation team and act as a liaison to our Technology Partners.
Summary of Responsibilities
Timely and accurate processing of Data feeds into the Billing system in compliance with general and contractual invoice delivery commitments and timelines.
Collaboration with billing client experience teams in identification and resolution of billing disputes or data corrections. Research, documentation and resolution of specific invoice period over period data variances.
Partner with internal partners to identify and implement process automation to achieve ongoing operational efficiencies.
Participate/Lead various projects related to new system enhancement or new product testing which may be required during user acceptance testing or production validation testing cycles.
Self accountable and take ownership of the client experience at the highest level through the delivery and follow-up on daily product deliverables and special initiatives and the management of multiple deadlines.
Skills and Qualifications
Related Bachelors Degree in Business or Technology preferred - or related work experience in Accounting/Custody Operations or Technology
Advanced MS Excel skills
Advanced Microsoft SQL knowledge preferred
Minimum 4 years of Accounting/Custody Operations or Technology experience preferred
Minimum 2 years Billing Operations experience preferred
Strong written and verbal communication skills
Strong analytical, organization, technical, and multi tasking skills
Ability to solve problems with little or no direction
Results-Driven (and Patient)
Working Well Under Pressure
High Attention to Detail
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