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Job description, responsibilities and duties
Are you data oriented and do you prefer back office type of work? Would you like to be part of a young enthusiastic team of specialists in the 1st banking Shared Service Center in Bratislava? If you are willing to go an extra mile to help your global internal colleagues with data gathering, data entry and processing in order to assure a smooth setup of banking products for Company clients, this will be an opportunity for you.
You will be part of a team within Daily Banking department responsible for administration of client information, implementation of new channels, opening and closing of accounts, and data processing in order to provide the best client experience.
We provide support to internal teams such as customer service account managers and local branches mainly located in The Netherlands and Belgium as well as other countries around technical and functional setup of new channels and related products for wholesale and domestic banking clients. Our team members take responsibility for client´s needs and are willing to go the extra mile by providing effective support and continuous improvement of our client´s satisfaction.
Tasks and responsibilities of Operations Specialist:
You will help set-up clients on new and existing channels and products and take responsibility for coordination of end-to-end administrative process.
You will maintain contact with internal colleagues and related departments to keep them informed about the progress of their requests (predominantly via email)
You will assist internal colleagues (on regional level) to process the data obtained via different channels within internal software to assure that all the necessary data is gathered, entered and processed correctly.
You will have a chance to suggest and propose process improvements or elimination of manual process steps.
You will collaborate closely with other Channel Support and Data Entry teams located in GSO Bratislava and colleagues from local branches in English.
You will have an opportunity to participate on strategic team activities such as organisation and distribution of work, daily routine and rituals to ensure the individual as well as team targets are met.
Information about the selection process
Please, send us your CV and cover letter in English via the apply button. Please note, that we will reply only to selected candidates. Thank you for your understanding.
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
Working for international and stable financial institution
Young and dynamic team that will help you grow
Opportunity to get valuable experience from multitasking and fast changing environment
Possibilities for further growth (career prospects) in different roles and activities within the team
Opportunity to learn about new ways of working in back office environment
Life events (marriage/partnership, child birth/adoption, work anniversary)
3rd pillar retirement saving
Salary compensation during illness leave (PN)
Trainings and language courses
Extra holiday days
Fresh fruit at the workplace
Company events, teambuildings
Referral bonus, etc.
Requirements for the employee
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
English - Upper intermediate (B2)
Personality requirements and skills
You are fluent in English - verbal and written.
You have at least one year of relevant experience.
Experience in finance, banking or master data administration is an advantage.
You have technical PC skills.
You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result
You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
You are stress-resistant and are able to stay calm in difficult situations, for example, when incidents occur.
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