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The Cybersecurity & Technology Controls group at Company Chase aligns the firm’s cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group’s number one priority is to enable the business by keeping the firm safe, stable and resilient.
As an experienced Technology Operations and Change Management professional, your vision and initiative will drive the development of a world-class technology strategy. Leading a high performing team of creative problem solvers, you'll spearhead tactical changes that enhance processes and productivity across the firm, overseeing the optimization of existing technology solutions while developing new capabilities. Using industry best practices, you'll assess management teams and identify new business opportunities, while ensuring that information controls, plus back-up and recovery strategies, are in place across all environments. Your feedback will foster the ongoing skill development and capabilities of top performers to optimize outcomes. In addition to facilitating collaboration across teams internally, you'll also cultivate meaningful relationships with our global clients and business partners to deliver on strategic priorities.
This role requires a wide variety or strengths and capabilities, including:
BS/BA degree or equivalent experience.
Advanced knowledge of performance metrics and reporting, technical problem resolution and risk management.
Experience gathering and analyzing data to effect meaningful change in areas that need improvement.
Advanced knowledge of change management, architecture, design and business processes.
Exceptional coaching abilities that foster top talent and promote a culture of excellence.
Ability to communicate and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs.
Expertise prioritizing customer experience, reviewing feedback, hosting customer forums and focus groups to proactively address the needs of the customer.
Drives Performance and develops teams – Recruit diverse talent, run disciplined performance reviews and regularly collaborate and check-in on priorities to help focus on key results.
Effectively collaborate with peer group to identify and highlight best practices in support through continuous assessment of the change management process, and elevating process and product recommendations to senior managers.
Provide a stable and resilient operating environment. Emphasis shall be applied towards maximizing the potential of all available resources, expanding the capabilities and productivity of technical staff, and continuing to improve upon past performance. Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement.
Excellent command of Cybersecurity organization practices, operations risk management processes, principles, architectural requirements, engineering threats and vulnerabilities.
Monitor change management toolsets and reporting to quickly identify high-impacting/high-risk changes, with an eye towards avoiding collisions and proactively preventing service disruptions; govern emergency changes.
Participate in a structured series of control and governance meetings across lines of business to ensure that high-risk and cross-lob changes are adequately communicated and appropriate approvals are in place.
Relevant experience in ITIL and Change Management, Change Release or related Service Management processes.
Proficiency in Service Now ITSM tool set.
When you work at Company Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.
At Company Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
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