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Call Center Representative
The Call Center Rep’s primary responsibility is to provide outstanding customer service to our customers and business partners. This role will act Company the main point of contact for customer orders, requests, and must provide precise documentation regarding all calls and requests.
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
The Call Center Representative primary responsibility is to provide outstanding customer service to our customers and business partners. This role will act Company main point of contact for customer orders, requests, and must provide precise documentation regarding all calls and requests.
Essential Job Duties and Responsibilities
Answer incoming calls from customers, document all necessary information and take comprehensive notes regarding calls
Enter and process customer orders and requests in an accurate, timely and efficient manner
Must meet or exceed quality metrics and customer expectations
Use excellent communication and customer service skills to provide customers with accurate, consistent, and timely responses
Apply departmental policies and procedures to resolve complex situations
This position does not have supervisory responsibilities for direct reports
This position does not have guidance or mentoring responsibilities for indirect reports
Travel and/or Driving Requirements
Travel and Driving are not essential duties or functions of this job
The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
(Required): High School Diploma or GED
(Preferred): Associate's Degree
Field of Study/Area of Experience
1-3 years of experience in customer service in a call center environment
Skills, Knowledge, Abilities, and Software/Tools
Excellent written communication and verbal communication skills
Excellent customer service orientation
Ability to research and analyze data effectively
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Additional Information Regarding The Company Job Duties and Job Descriptions:
Job duties include additional responsibilities Company assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed Company an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment Company required by the law.
Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. Company part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment Company required by the law.
The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance. All of our positions require the satisfactory completion of a background check. Please be aware that acknowledging or having criminal convictions does not constitute an automatic bar to employment. Factors including, but not limited to age and time of the offense, seriousness and nature of the violation, and rehabilitation will be taken into account.
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