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As a Cafe Manager, you are responsible for the daily operations of the Cafe. You deliver sales goals year-over-year by supporting the store manager and ensure the team provides exceptional customer service through our four core service principles. You deliver operational excellence in your Cafe to maximize sales, profitability and productivity. You help to recruit and select the best talent for your cafe. You care about and value people and exemplify our core values.
Deliver and grow café sales and other business metrics year-over-year.
Optimize every sales opportunity by ensuring the café team consistently executes café merchandising strategy, café operations and other company initiatives.
Motivate and train café team to ensure superior levels of safety, cleanliness, and quality
Execute the scheduling and deployment of café servers to ensure that all team members work effectively to provide superior customer service and achieve productivity goals
Assist with recruiting, selecting and developing high-caliber talent through training, coaching and assignments.
Mentor café servers, and expect them to drive sales and enthusiastically model our selling behaviors
Ensure that product quality and third-party standards are executed and maintained
Manage inventory levels, receiving, purchasing, waste control, and equipment maintenance and repairCreate a culture of pro-active customer engagement to exceed our customer’s expectations.
Supports implementation of cost, quality, and service improvement initiativesControl shrink, expenses and payroll and hold the café team accountable to do the same.
Provide consistent communication and model expected behaviors to ensure compliance with all policies and procedures.
Partner with store manager to evaluate employee performance and proactively address any issues
Assist with investigating and effectively resolving customer and employee issues keeping in line with our core values and in partnership with the store manager.
Assess facility conditions and take immediate action to correct and ensure the best customer experience.
Strong delegation, organizational and written/verbal communication skills
Spend the majority of time on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing)
Availability for early mornings, evenings, weekends and holidays to align with store needs
Ability to multi-task
At least two years of management experience, preferably in food service or hospitality.
Company is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format using a sign language interpreter, or using specialized equipment. Contact (800) 799-5335.
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