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A Relationship Banker II plays a key role in helping our consumer and business customers by building relationships that provide opportunities to proactively recommend appropriate deposit, loan and other banking products. When needed, you will also process customer transactions accurately and efficiently in order to provide exemplary customer service, but also educating customers on bank products, services and technology.
Your responsibilities include:
Proactively driving sales through walk-in customers, pre-set appointments, referrals from customers and other branch colleagues and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build strong internal partnerships. Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
Providing excellent customer service and effectively resolving customer issues.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication and presentation.
Maintaining your knowledge of all products, services, technology and policies.
High School Diploma or GED
2 years customer service and sales in banking, financial services or goal driven retail sales
1 year customer service and sales banking, financial services or goal driven retail sales
Three years military service
1 year military experience in contracting, civil affairs, support, or similar function with communications and relationship skills
Career minded individuals that want to join an organization where they can gain experience and build a career
Company provides career paths and development plans to get you where you want to go
•Comfort with technology such as mobile services and online banking services are a plus