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What You'll Do
The Branch Manager I (BM) leads the execution of all branch operations and revenue generating activities. This includes ensuring exceptional customer experiences while following all bank regulations and Company's policies and procedures. The BM leads by example and coaches all branch associates on proactive financial conversations to uncover customer needs and offer bank products as solutions. The BM is ultimately responsible for the implementation and execution of the retail strategy. This leader's responsibility is to create a work environment that fosters teamwork, high morale, and retention of associates.
Duties will include:
Coach associates on performance; including proactive sales conversations, operational items, and customer interactions
Handle complex account maintenance and resolve customer escalations
Opening deposit and loan accounts
Meet performance and operational goals
Perform customer financial reviews
Outbound calling efforts to customers/prospects
Refer customers to Company partners (i.e. Mortgage, Private Bank, Business Banking)
Execute on associate engagement plans to retain associates
Follow all policies and procedures and ensure associates do the same
Other duties as assigned.
Who You Are
Bachelor degree in Business Administration or comparable college and/or business experience
2 years leadership, associate development, or management experience
2 years banking/financial services experience
In this Role, You will Need
Demonstrated skill of people development
Proficiency in branch operations and teller functionality
Knowledge of banking products, systems, policies/procedures and regulations
Ability to balance compliance and audit concerns with customer experience expectations
Proven customer experience skills
Proven organizational and time management skills
Proven sales management abilities
Ability to build relationships and inspire trust across the organization
Ability to present and convey information that influences and calls individuals to action
Strong verbal and written communications skills
Mon-Fri: 8:00am-6:00pm, Sat: 8am-1pm
We strive to deliver the unparalleled customer experience, and show customers they can count on more from Company. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity!
What you'll get:
Unique Benefit Programs : We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!
Professional Development:We provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.
Community Involvement: Giving back is a big part of who we are! We support several great causes throughout the Company footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.
Culture of Diversity and Inclusion:We are committed to building a strong Company by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas.
Please visit us at Company website to view a list of all available opportunities. Company is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.
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