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What You'll Do
The Branch Manager I Consumer Banking leads the execution of client experience force. This includes ensuring all operational policies and procedures are followed including but not limited to branch operations, compliance, audit functionality and cash handling controls within the Service Branch and sales performance. This role coaches all team members to provide the customer experience that aligns with the branch¿s targeted customer segments. This role is responsible for minimizing operational losses as well as customer attrition. They will coach associates to, and personally, conduct client sessions, extracting client needs, providing financial counsel and establishing financial plans as a trusted advisor which includes coordinating business partners and subject matter experts to meet client goals. The Branch Mgr has a responsibility to increase customer satisfaction, revenue and share of wallet through expanding customer relationships. The Branch Mgr measures these efforts and is held accountable by service scores, service delivery observations and customer feedback. The SBM is ultimately responsible for the (financial metric(s)) of the branch to include goals and overall growth.
In addition, this individual's role is to create a work environment that fosters teamwork, high morale, and retention of workforce; and demonstrating leadership and resourcefulness in all interactions with employees, colleagues and customers. The Branch Mgr will work to deliver the unparalleled customer experience by executing service routines and working with their office team. The role also performs servicing of accounts (opening and transacting), general account maintenance as well as processing most teller transactions including but not limited to: check cashing, deposits, consigned items, savings bonds, and loan payments. The Branch Mgr is also responsible for key partnerships (relationships) that are the foundation of the Service Branch strategy and requires working across departmental leadership lines. Other duties as assigned.
Who You Are
-Bachelor degree in Business Administration or comparable college and/or business experience
-3-5+ years leadership, associate development and management experience
-5+ years leadership, associate development and sales management
-2-3 years previous customer service or retail experience
In this Role, You will Need
-Demonstrated skill of people development
-Advanced proficiency in branch operations and teller functionality
-Knowledge of banking products, systems, policies/procedures and regulations
-Ability to balance compliance and audit concerns with customer experience expectations
-Proven customer experience skills
-Proven organizational and time management skills
-Proven sales management abilities
-Ability to build relationships and inspire trust across the organization
-Ability to present and convey information that influences and calls individuals to action
-Proficient math, accounting, debit and credit skills
-Strong verbal and written communications skills
-Ability to operate general office equipment
-Demonstrates good work habits, attendance and follows policies and procedures
¿ Rated above expectations on
¿ Meeting goals in current role
We strive to deliver the unparalleled customer experience, and show customers they can count on more from Company. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity!
What you'll get:
Unique Benefit Programs : We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!
Professional Development:We provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.
Community Involvement: Giving back is a big part of who we are! We support several great causes throughout the Company footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.
Culture of Diversity and Inclusion:We are committed to building a strong Company by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas.
Please visit us at Company website to view a list of all available opportunities. Company is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.
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