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Job Description:

At Company, the Mortgage Customer Service Representative responds to customer's inquiries or complaints regarding company's products or services.

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

Primary Responsibilities

•May make periodic calls to existing customers to determine satisfaction with the company, products and services

•Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies

•Coordinates problem resolution with appropriate departments

•Informs customers of standard procedures or resolution of problem

•Follows up, either verbally or in writing, to ensure customer satisfaction

Requirements

•High school diploma or equivalent

•6 months of experience in customer service or related area

•Good verbal and written communications skills

•Basic computer skills desired

Location:

Hattiesburg, Mississippi

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