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Thank you for your interest in a career at Company. At Company, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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At Company, the Mortgage Customer Service Representative responds to customer's inquiries or complaints regarding company's products or services.
This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
•May make periodic calls to existing customers to determine satisfaction with the company, products and services
•Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
•Coordinates problem resolution with appropriate departments
•Informs customers of standard procedures or resolution of problem
•Follows up, either verbally or in writing, to ensure customer satisfaction
•High school diploma or equivalent
•6 months of experience in customer service or related area
•Good verbal and written communications skills
•Basic computer skills desired
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