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Equal Opportunity Employer
Company is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Company are asked to email: ___@___(apply_to_show_email) or call: (800) 878-3282.
Direct and participate in bank sales and service activities to meet or exceed established goals including improving the financial performance of the branch. Develop new consumer and small business relationships by prospecting new households and businesses while growing existing customer relationships. Work closely with internal departments to offer a variety of products and services to customers and prospects. Recruit, hire and develop staff through ongoing coaching sessions, to ensure that all are personally committed to consistently exceeding customer expectations every time, everywhere. Plan, direct and control bank operations, ensuring that established policies, procedures and compliance requirements are consistently followed. Provide awareness and demonstration of all customer channels including digital channel capabilities. Advocates to colleagues and clients to influence digital adoption. Delegate responsibilities to staff as needed to meet branch objectives.
Maintains control and supervision of excellent customer service delivery within the branch to achieve established customer service targets.
This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z.
Responsible for selling Company products to existing customers and prospects. Responsible for expanding and deepening customer relationships by identifying and matching customer needs throughout Trust, Business Banking, Private Banking and Retail Departments.
As a valued colleague of Company you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer’s best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.
Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated’s anonymous Ethics Hotline.
KEY RESULT AREAS
Branch Financial and Sales Management Performance
Actively pursues business relationship and household acquisition growth
Actively engages internal business partners to consistently bring the entirety of the bank to the customer.
Advocates for Diversity and Inclusion principles, visibly supports community initiatives and involved in local business associations and chambers of commerce.
Regulation and Compliance
Prospects new relationships while retaining and deepening existing relationships by working their branch specific Book of Business. Initiate new business opportunities for the bank through the development of new prospects, centers of influence and excellent service of existing client relationships. Identify referral opportunities and make referrals to key partners. Lead by example and coach branch colleagues.
In conjunction with your Manager, establish P&L and sales targets along with service level expectations and operation goals that are clear and measurable. Establish action plans to meet or exceed goals.
Visible leader of the branch responsible for daily operation and supervision of colleagues to ensure key objectives are met. Ensures the branch is appropriately staffed and scheduled every day to meet customer service expectations as well as sales and operational objectives.
Provides timely coaching on performance issues, regulatory and compliance issues and ensures complete adherence to all company policies and procedures. Prepares and administers performance documentation and makes recommendations on employment decisions and compensations
Recruits, hires, trains and develops branch colleagues. Fosters a team environment by selecting and hiring quality team members who are collaborative, results driven and possess strong sales and service aptitude. Manages new hire onboarding process and ensures all colleagues are highly engaged and are being developed.
Actively participates in community organizations and activities in a manner which reflects favorably on Company. Encourages colleagues to participate in community activities to enhance company diversity and inclusion.
Inspect and insure bank policy adherence by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization. Complies with lending authority and consistently adheres to credit policy and procedures. Responsible for the understanding, knowledge and management of all required training and compliance issues (i.e. CIP, BSA).
OTHER DUTIES AND RESPONSIBILITIES
In-store Manager - Actively participates in promoting the bank within aisles. Promotes, sells and offers product and services to customers shopping in the supermarket, while being a reference source for questions which may arise. Coaches staff in the aisles to promote the supermarket banking philosophy and to help staff assimilate to aisle conversations. In addition, maintains frequent contact with supermarket managers to coordinate in-aisle selling and other activities.
Hub Manager - May supervise multiple locations through Hub and Spoke strategy, while being tasked with the overall advancement of both locations. Responsible for establishing clear expectations and an accountability culture, while empowering the spoke leadership to execute specific action plans for Sales and Profit/ Loss success.
Associate's Degree or equivalent combination of education and experience Business or related field Required
Bachelor's Degree or equivalent combination of education and experience Business or related field Preferred
3-5 years Demonstrated leadership and/or supervisory Required
3-5 years Progressive responsibility within a financial organization to gain the necessary experience and background to manage a branch and deal effectively with colleague and customer relations matters. Required
2-4 years Sales Experience Required
Customer Relations Advanced
Management Experience Advanced
Mathematical and Financial Intermediate
Use and demonstration of digital technology Intermediate
Operate Office Equipment Intermediate
Verbal Communication Advanced
Written Communication Advanced
Microsoft Office Intermediate
GENERAL PHYSICAL CONDITION
Light physical effort; routine handling of heavy objects up to 20 pounds or prolonged standing, keyboard, or CRT work (at least 50% of time)
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