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DCH Brunswick Toyota
Automotive Business Development Center Administrator
DCH Brunswick Toyota is one of over 170 Company dealerships nationwide. Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals.
We are committed to growing our company and Growing our People!
Business Development Center Administrator
The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to the sales department within the Dealership.
Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the General Manager, this will keep all team members actively thinking about our customers.
Gather accurate customer information to create a database for continual follow-up and retention
Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Utilize computer skills within our Internet department to increase appointments, sales and customer retention.
Utilize phone skills to follow up with customers about their Company experience, resolve any issues or concerns that they may have encountered and send any major issues to the General Manager for further review.
Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous Company customers, referrals, other generic leads and service and parts customers.
Presentation skills - ability to present information in a clear and professional manner.
Basic computer skills
Possess an acceptable driving record and valid driver's license in state of residence.
We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets.
We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Company Learning Center
Vehicle Purchase Discounts
Company is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment. #CB
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