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This position is home-based in the Minneapolis, MN metro area.
Ensure customers receive a premium service experience.
Drive retail parts and accessory sales and service loyalty to achieve Area objectives.
Provide After Sales consulting services for process improvement in the dealerships.
Advocate for the customer and the Dealer while at the same time protecting the interests of Audi of America and preserving the brand standards.
Ensure Dealers have proper service equipment, tools and capacity in place.
Monitor for compliance with training and certification requirements of after sales personnel.
Provide council, guidance and assistance to the dealers on vehicle repair strategy and buyback prevention.
Ensure customer relations cases are resolved, including becoming involved with trade assistance and mediation/ arbitration situations.
Council and advise dealers on goodwill decisions, coordinate the execution of goodwill and monitor costs.
Monitor for dealer compliance with Audi processes and procedures, providing training and council when needed.
Council and advise dealer on warranty processes and actively control warranty costs.
Ensure Dealers have an optimum Audi parts inventory, sufficient for high fill rate from shelf stock.
Drive wholesale, retail, internal, tire and accessory parts business.
Assist the Dealers in fully utilizing Audi parts and service sales and marketing programs.
Serve as the subject matter expert for answers to Dealer questions on after sales topics, insuring that you are accessible when needed and follow-up on outstanding topics.
Monitor dealership KPI objectives and review performance with dealership management.
Serve as a consultant, identifying after sales problems and working with the dealership management team to develop creative and innovative solutions to any problems and develop action plans to then implement those solutions.
Support implementation of process improvements.
Collaborate with the area team and regional management to ensure dealers meet Audi standards requirements.
Bachelor's degree in business, automotive or related field preferred
7-10 years of experience, prior experience with an OEM calling on dealerships or working with dealerships from a customer relations perspective
Ability to multitask
Position is home-based with up to 80% travel.
Position requires frequent travel to dealers throughout the Minneapolis, MN metro and surrounding area. Travel outside Area may be required at times.
Position requires availability via phone on weekends and holidays when dealerships are open.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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