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Associate Systems Support Analyst
Entertainment & Media Industry Company
Iowa City, IA, United States
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Description
At Company, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Company is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Company is seeking a motivated entry-level individual to join the Technical Support team assisting our customer facing web, and client-server applications. The primary role of this position will be to provide technical support to customers via phone, e-mail and chat. Additional duties may also include project work, advanced technical troubleshooting, research and analysis and incident management responsibilities.
Qualifications
• Excellent troubleshooting, problem solving, and communication skills are required.
• Ability to deal tactfully and effectively with customers, and provide consistently great customer service.
• Ability to work independently and demonstrate sound judgment within established policies and guidelines is required.
• Good understanding of network fundamentals: topologies, management, and supporting technologies.
• Understanding the basics of DNS, content filters, caching, proxies, firewalls, and antivirus would be preferred.
• Previous experience supporting Windows operating systems required. Previous experience supporting Mac operating systems preferred.
• Previous experience supporting mobile platforms such as iOS and Chrome OS preferred.
• Previous experience supporting Java based applications preferred.
• Familiarity in working with proxy servers and packet capture utilities would be a plus.
• Excellent written communication skills required.