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Company is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Company can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
Company?s Mumbai office employs staff across Operations, Technology, Legal and Compliance, Internal Audit, Fund Services and Finance. Due to our growing business, we have a demand for career minded people to join our teams. Our opportunities offer unrivalled scope for progression and training within a fast paced, meritocratic and constantly changing environment.
Company pride themselves on maintaining a culture which champions diversity, an inclusive environment for all, recognition and an opportunity to give back to our communities through various local charity partnerships. The office is located centrally and enjoys the additional benefits of an onsite gym and restaurant.
Security Services Function
There are multiple teams across Operations which collaborate as part of our Security Services function to achieve the firm?s ongoing success:
Global Asset Servicing
Global Network Management
Global Security Settlements
Global Banking Services
The Operations division is both the first line of defence for protecting Company's financial and reputational well-being, and an essential partner contributing to the firm's growth. Facing off to all Company businesses and interacting with all other parts of the Firm, the Operations division supports a complex, multi-faceted portfolio of businesses in full compliance with regulatory guidelines and the directives of the Operating Committee and Board of Directors.
Members of the Operations team have a unique vantage point as the division touches all parts of the business, front to back. One of the largest divisions in the firm, Operations has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, we continually strive to improve while actively supporting the development of new businesses, structures and markets.
Perform daily team BAU functions with high level of accuracy, while maintaining responsibility for risk management within the team through use of checklists, and timely escalation
Ensure Key Performance Indicators and Key Risk Indicator benchmarks are met, and implement remediation strategies where required
Interact with a number of key stakeholders and global Operations teams within the firm on a daily basis, while also interacting with external clients, via email and phone.
Ensure extra focus given during peak periods when an increase in demand can be placed by clients, both internal and external. Act as liaison point with various other teams within the Firm when required.
Management of any internal and external risk through adhering to the team risk and control framework.
Provide timely and accurate information to client service groups.
Produce management reporting information where required, to ensure processes are recorded and all key controls are delivered.
Achieve Operational Excellence through Efficiency, Quality and Responsiveness.
In-depth knowledge of professional field, product, function and/or client segment; instructs and supervises others
Performs tasks that require deep analytical skills and keep Management informed of progress and activities within their respective area.
Analyses problems to establish root causes and suggest clear, logical and practical solutions based upon their analysis.
Demonstrates their ability to understand complex problems and recommend commercial solutions.
Contributes to refining controls and continuously improving and reducing operational risk for their respective area.
Establishes clear goals and set priorities for themselves must have the ability to teach other resources their job function.
Maintains a clear focus on enhancing control and continuously improving and reducing operational risk.
Demonstrable experience of the one or more of the following; Trade Lifecycle, Corporate Event Management, Stock/Cash Settlement, Agent Network Management and Reconciliation Control
An understanding of the wider financial environment
The ability to effectively prioritise a high volume of work in a real-time environment
Good risk awareness and the ability to escalate issues appropriately
Analytical and keen eye for detail, accuracy & quality
Teamwork is particularly important and the sharing of information is key to the success of the team
Able to identify and support the resolution of ambiguous problems through initiative and tenacity
Good IT skills and proficiency with Microsoft Office applications (particularly Excel)
A good aptitude for working in a demanding, fast paced environment
A good approach to change management on account of the team?s continual growth and development
A desire to question existing procedures and continually seek to improve processes
Seek to problem solve
Ability to work across silos where required
Strong Communication skills as candidate will be expected to develop relationships with vendor, clients and the Business Unit.
Proactive Team Player who actively promotes sharing of knowledge
Highly committed & self-motivated with professional outlook
The ability to remain calm, confident and capable of communicating to a varied and often very senior audience, clearly and concisely
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