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Duties: Provide front line production support, proactive monitoring, capacity planning, performance tuning, security, maintenance, incident management for critical middleware suite of applications. Work closely with clients, vendors, other incident management teams and technical staff by following best practices to identify and resolve Priority/Severity 1 production issues that impact Middleware applications space and perform RCA (Root Cause Analysis) to provide long term solutions. Maintain stability of transactions that come to middleware layer from Company website website and other internal applications and troubleshoot middleware, server, load balancer, application, network, database issues on all the environments. Debug issues in the production environment through analyzing logs (JVM, application), collection metrics (Heap, thread, Garbage Collector, Operation system) and leveraging app-monitoring tools (Splunk, Wily) and create solutions for sustained resiliency. Perform validation health checks, administrative and middleware technical support to application development teams during production deployments. Partner with application development teams to understand new projects, cross-pipeline requirements and set L2 support expectations. Work as a liaison with internal monitoring teams to make sure appropriate alerting is in place. Provide administrative and middleware technical support to application development teams during production code deployments. Build auto-monitoring and auto-refresh dashboards to provide real-time data metrics that come to Middleware layer from Company website, Chase Mobile apps, ATM, Branches, Vendors, Call centers that detects volume patterns and generate notifications before software failure which will minimize customer impact. Develop automation micro services and workflows for maintenance activities and resiliency events. Provide batch support using Scheduling tools Control-M, Autosys. Create and maintain documentation, including detail analysis into the application end to end flow and infrastructure stack for various critical applications. Improve the stability and performance of the application portfolio by identifying system bottlenecks and opportunities for process improvements.
Minimum education required: Bachelor’s degree or equivalent in Technology, Computer Engineering, or related field.
Minimum experience required: 5 years of experience in Middleware Engineering, Middleware Production Support, Software Development/ Engineering, Systems Engineering, or related experience.
Skills Required: Must have experience working with WebSphere, WebLogic, Tomcat, IBM HTTP Server, Apache, IIS, SQL Server, Oracle, DB2, Teradata, and Data Stage. Must have AIX, UNIX, Linux, and Windows experience. Must have Websphere Message Broker experience. Must have experience working with Unix Shell, BASH scripting, PERL, Python, Ansible, and Jenkins. Must have experience working with Unit test runner, Tortoise SVN, and GIT. Must have experience working with IBM Webview MQ, and F5/Cisco Load balancer. Must have experience working with SSL administration, CA Site Minder SSO. Must have experience working with Network protocols such as TCP/IP, DNS, DHCP, SSH, SFTP, Java/J2EE concepts. Must have experience working with scheduling job tools Control-M, Autosys, and Crontab. Must have Monitoring tools experience using Tivoli, CA Wily Introscope, and Splunk. Must have experience with ITSM Change Management processes, HP Service manager, JIRA, and SharePoint. Employer will accept any amount of professional experience with the required skills.
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