Responsible for the daily operations of a location and delivering a best
in class experience for the store team and for customers. Provide
leadership, guidance, coaching and motivation to the retail sales team
in order to deliver a superior customer experience and achieve desired
sales results. Promote and maintain a performance-based culture, where
employees are inspired to do their best, and act as a mentor to foster
employee professional development. Collaborate with other store leaders
and staff within and outside the functional team to create synergies and
to ensure processes are efficient and operational goals are met.
Maintain a store environment that aligns with established planograms,
and ensure that current branding collateral is visible and functional.
Ensure that all inventory requirements are carried out effectively,
returning, and organizing and securing. Demonstrate advanced knowledge
of company products and services, as well as best practices as they
relate to sales processes, store schedules and customer engagement.
Employees at all levels are expected to:
you do your job
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
game-changing technology, products and services, especially our digital
tools and experiences
open to new ideas
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
coaching and consistent performance-management (e.g., discipline) of
retail sales team.
responsibilities at a high level.
hires to ensure they are on-track with their training curriculum and
able to provide an exceptional customer experience.
and branding standards, and that all customer demos are fully functional
at all times.
responsibilities, including proper and efficient staffing and
scheduling, dress code compliance, sales huddles, and resolution of
orientation to back of house standards and showroom floor processes and
procedures. Evaluates current processes, procedures, and overall efforts
for improvement and innovation.
management. Leads store inventory cycle counts ensuring the timeliness
and compliance with store, channel, and company requirements.
areas of sales, inventory, cash handling, productivity, and net promoter
highest levels of courtesy and professionalism.
competitive trends, and reinforces findings with the team.
take action to improve the store experience.
including the operations manager.
about the store constantly.
nights and weekends, variable schedule(s) and overtime as necessary.
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