Assistant Salon

Job Description

Company is the recipient of more Forbes Travel Guide Five Star Awards than any other independent hotel company in the world. Company Las Vegas opened on April 28, 2005 and was once again named the best resort in Nevada on Condé Nast Traveler’s 2018 “Gold List,” a title received for the tenth time. Company and Encore Las Vegas feature two luxury hotel towers with a total of 4,750 spacious hotel rooms, suites and villas, approximately 192,000 square feet of casino space, 21 dining experiences featuring signature chefs and 11 bars, two award-winning spas, approximately 290,000 square feet of meeting and convention space, approximately 103,000 square feet of retail space as well as three nightclubs, a beach club and recreation and leisure facilities. In addition to two luxury retail esplanades, a Strip-front expansion, Company Plaza, is currently under construction and is scheduled to be completed by the third quarter of 2018.

The Salon Assistant is responsible for providing professional and courteous Five Star service to each and every guest. They will be responsible for exceeding guest expectations through positive interactive skills.

*Responsible for maintaining the Company standards as well as Forbes 5 Star Standards of service to guests and coworkers at all times.

*Provides excellent hair care services for guests by exceeding both customer service & technical skill expectations

*Responsible for assisting all Hairy Stylists in providing excellent hair care by greeting guest, shampooing, offering beverages and assisting in the cleanup of hair services and on occasion finishing a hair service or applying treatments when necessary.

*Communicates all treatments and services for the Salon to the guest and ensuring acknowledgements needed.

*Ensures the Company standards of cleanliness and appearance for all areas, as well as maintaining a safe and pristine work environment that is in compliance with The State Board of Cosmetology standards.

*Responsible for restocking all necessary supplies including both not limited to: hair products, towels, capes, robes, beverages, etc.

*Knows and adheres to Company policies and procedures, embrace company culture and take pride in the resort and amenities.

*Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.

*Awareness of guest experience at all times, smiles and makes eye contact, communicates professionally.

*Offers and escort to and from the salon and spa when necessary

*Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.

*Look for opportunities to assist peers, guests, other departments or leaders at all times. Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.

Job Requirements

*Experience working in a demanding high volume Salon with an emphasis on Hairy Styling is preferred.

*Ability to stand for long periods of time.

*Good dexterity in fingers, wrists and hands.

*In-depth knowledge of the latest hair industry techniques.

*Ability to perform services in salon, guest rooms or other venues on property when requested by management.

*Must possess outstanding organizational, interpersonal skills, as well as excellent attention to detail.

*Combination of education equivalent to graduation from high school (High School diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.

*Must be able to communicate fluently in English, both verbal and non-written. Additional foreign language a plus.

*Must possess problem solving and decision making skills in a fast paced environment.

*Weekend availability. Schedule for this position is not set. Must be available to work all shifts and be able to flex schedule based on business demands.

*Must be able to work efficiently within a team environment.

*Must possess a positive, “whatever it takes” attitude.

*Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.

*Must possess excellent communication skills.

*Candidate must be well groomed and professional.

*Must have an open mind and willingness to learn new processes, concepts and ways of approaching guests, coworkers, and techniques.

*Candidate must maintain the highest level of confidentiality regarding guests and staff. *Must have strong customer service skills.

*Ability to deal with problems involving guests and operational issues maintaining a positive attitude.

*Must be 21 years or older

*Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times