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J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort. Whether shopping Company website or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands. Supporting this value proposition is the warrior spirit of over 100,000 Company associates worldwide, who are focused on the Company's three strategic priorities of strengthening private brands, becoming a world-class omnichannel retailer and increasing revenue per customer.
As theAssistant Manager – Customer Experienceyou are accountable for leading and engaging associates, reinforcing and supporting customer experience strategies and initiatives, training and developing associates and executing sales building programs.
Customer Service & Sales – Models and holds the team accountable for outstanding customer service, ensuring the customer is always put first. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately. Manages and promotes FindMore, credit, rewards and gift card programs in the store. Drives planning and execution of events and credit card acquisition and actively engages customers to support the company’s credit application process.
General Operations – Supports Omnichannel initiatives by driving in store processes. Responsible for planning and executing of special events. Involved in the review of specific sales reports to reconcile customer transactions. Owns equipment maintenance and training and participates in annual inventory process.
Talent Acquisition & Training – Responsible for partnering with store management to source and screen candidates for hourly positions. Drives the Talent Tryout process and partners with the Human Resource Supervisor to schedule and conduct new hire orientation and provide ongoing training to associates. Owns the training and coaching on all Omnichannel initiatives and processes to drive sales and customer service. Partners with the General Manager to complete succession planning.
Team Development – Oversees the Productivity Standards Program. Plans, coordinates and delivers store training programs to associates, partners with Human Resources Supervisor to review progress for onboarding and training. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues and taking immediate action on performance and policy issues on the team.
Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
Skills & Experience
To achieve success at Company, a manager will possess the following:
Work experience- Minimum of 2 years retail leadership experience
Education- Bachelor degree or equivalent work experience
Drives Performance - Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility and recognition to the team.
Builds Relationships – Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
Drives Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change.
Shows Courage – A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.
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