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Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.
Corporate Technology (CT) (Finance) is responsible for the development & maintenance of the firm's Financial Application platform, providing services in mainframe, mid-range, client server, and web-based technologies.
ETL Application Support Analyst will work as part of our Regulatory Reporting Production Support team, which helps manage and support a number of the regulatory reporting applications in the region, has an open position for an application support role.
Application Support ETL/Axiom applications
Incident management and problem resolution
Coordinate with client and support teams on issues.
Pro-active monitoring for issues
Analysis of the problem statement and suggest solutions.
Problem solving abilities
Communicate with all stakeholders on problem statement, possible solutions, intermediate issues and overall status of work assigned.
Analysis and presentation of the issues and changes to the systems(s).
Technical and functional ownership of the applications.
Coordinate with Build teams for all changes, documentation and handover.
Bachelor's degree in related technology field
8+ years of overall experience, with strong knowledge in production support of financial applications
Knowledge of incident / problem management
Comprehend the SLAs defined and adherence to the same
Excellent analytical and problem solving abilities
Root cause analysis and follow-ups to ensure issues are not repeated
Must be willing to work on rotating shift and weekend on as-needed basis
Required Technical Experience:
PL/SQL Stored Procedures support/development
UNIX file management and shell scripting
MS Office applications
ClearCase version control software
Autosys/Control-M scheduling package
Axiom vendor software
Interpersonal skills essential for this role:
Proactive, adaptive, independent and self-managing
Effectively adapt to necessary changes in work requirements, roles and responsibilities
Show respect and appreciation for clients' and colleagues' opinions, time, and effort regardless of position, role, and background
Voluntarily seek opportunities, activities or responsibilities that add value
Deliver accurate, thorough and high quality work
Additional skills essential for this role:
Strong written and oral communication at all levels
Ability to work under pressure and deliver on time
Advanced and demonstrable problem solving / analytical skills
Ability to understand, adhere to and suggest improvements to internal IT control policy and industry best-practice
Understanding of Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies (JAWS, NVDA, Zoomtext), and proven track record of incorporating into your day-to-day work, is a plus but not required
When you work at Company Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
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