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The Application Specialist (AS) role provides in-field technical applications support for Leica’s current and "next generation" range of automated histopathology products. He or she is expected to support the sales division to achieve regional sales and profitability goals within an assigned territory. This position reports to the Core Histology Application Manager.
•Prioritize customer training and education on instrumentation in laboratories based upon specific needs and demands Instruments include, but are not limited to tissue processors and stainers (including: Peloris, ASP6025, ASP300S, ST5020, ST5010, Spectra ST).
•Coordinate and collaborate with Sales Account Executive (SAE) and Consumable Sales Executive (CSE) within assigned geographic territory to understand, communicate, and manage current and projected territory sales objectives.
•Serve as the technical leader on evaluations and installations of equipment, promoting the Leica portfolio and post-purchase applications support, ensuring the product is effectively meeting or exceeding anticipations.
oConduct pre-purchase reagent order management needed for evaluations
oSetup instrument per factory protocols
oPerform customer training to ensure proper utilization
oOptimize processing and staining quality and tailor slide quality to the approval of pathology staff
oConduct post training and follow up with accounts to ensure all expectations met or exceeded
•Maintain equipment in a clean and operational manner while exuding professionalism during customer interactions
•Provide scientifically based laboratory support to the customer for in-field installations, evaluations, training and trouble-shooting.
•Confer with Application Manager regarding the handling and management of national accounts within the territory
•Develop and conduct workshops, educational seminars, applications and general product presentations as appropriate at local and national technical meetings when authorized.
•Collaborate with and support the sales and service organizations in effort to aid achievement and exceed monthly, quarterly, annual, and strategic unit (sales mix objectives, profit goal and market share goals.
•Understand and be proficient in Leica’s current and new product technologies and applications in a diagnostic histopathology environment. Provide suggestions for process or product improvements, new products, and promotion of sales/support methods.
•Prepare monthly territory status reports for the Application Manager (including, but not limited to, Competitive information, Product issues, Customer issues, Target Account Lists, expense reports and travel calendars).
•Engage and communicate effectively with team and provide leads for all product opportunities.
•Promote Leica as the Histopathology market leader in quality and innovation.
•Attend and participate in sales meetings and trade shows on the national and local level as appropriate and as directed.
•Maintain competent working knowledge of Company Business System tools and utilize such knowledge in all interactions with customers in Account Development Strategies (ADS).
•Understand market conditions and current business, competitive literature, and field surveillance of competition. Assist in product launch process.
Quality Systems Checks
•Provide second line (after Tech Support) of customer phone support for remote customer problem solving
•Collaboration with colleagues on the investigation of difficult technical applications situations with customers. Detail oriented assessment of customer situation, gathering all information and employing critical thought process.
•Follow normal S.O.P. for any adverse events and complaint handling, involving all required parties: (Quality Assurance/Regulatory Affairs, Technical Support, appropriate Business Unit, and Sales team) ensuring customer satisfaction and complaint resolution.
•Maintain accurate and current customer contact and engagement history in assigned customer tools, information in a format that is accessible to the Company.
Education: BA/BS in Life Sciences or equivalent
•Understanding of tissue processing and staining in the Histology marketplace or a related discipline
Desired Education, Experience, Skills
Education: BA/BS in Life Sciences or equivalent
•1-3 years’ Histology laboratory experience in clinical, research, or industrial setting with a practical focus on core histology processing and staining
•1-3 years’ experience in the optimization, operation, functionality, and support of both manual and automated core histology instrumentation and related products preferred.
•Travel: Required estimated 75% of time – must possess a valid driver’s license
•Excellent time management and organization skills are a must
•Self-motivated and independent thought are critical
•Goal oriented, results driven
•Good interpersonal and communication skills are key
•Work independently but able to interact as part of a team member
•Proficient in computer skills (Excel, Word, PowerPoint, Lotus Notes, SAP)
Physical Demands & Working Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit, stand, use hand to finger, handle or feel objects, tools, or controls; reach with hands and arms; balance, stoop, bend, talk and hear.
•The employee must occasionally lift and/or move up to _50_ pounds.
•Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
•This position will require heavy travel by car and flying in and out of airports with possible long wait times.
Work environment: While performing the duties of this job, most work is in an office environment setting. Lighting and temperature are adequate. The noise level in the work environment is usually quiet to moderate.
•Employee must be able to work around cement floors, moving mechanical parts, near fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and around moderate noise.
•May be requested to work overtime and weekends for special program events
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