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Reports to the Merchant & Vendor Operation & Support (MVOS) organization at Macy’s. Support the use of Macy’s proprietary system - Order Management System (OMS), a functionality of Macy’s Private Brands. Provide guidance, education and support to the user community on all questions, issues and enhancement requests. Lead organizational change and management sessions in relation to new feature functions. Perform other duties as assigned.
Private Brand Technology team
Private Brands Product / Merchant Community (all areas of business)
Macy’s Technology Teams
MVOS Systems Partners
Provide first line of support to OMS users via Help Desk ticketing system.
Use analytical skills, diagnostic techniques and pertinent questions to isolate and identify problems, and determine and implement solutions.
Record events and their resolution in ticket logs.
Respond to queries in timely and courteous manner.
Maintain effective working relationships with key business stakeholders, including customers and vendors.
Provide leadership and subject matter expertise for ongoing organizational change management activities and sessions.
Create instructional documentation for new feature functions and support dissemination to key business stakeholders.
Support enhancement project work including all activities from requirements gathering to rollout and training of NY and overseas office partners.
Support the strategic vision within the functional area.
Monitor application operational performance, escalate and direct as required.
Regular, dependable attendance and punctuality.
Bachelor’s Degree, 1-2 years of total experience in Help Desk support.
General retail, wholesale and sourcing knowledge.
Experience in supporting systems a plus.
Excellent written and verbal communication skills.
Ability to communicate technical information with executives in a simple and understandable format .
Basic math functions such as addition, subtraction, multiplication, division, and analytical skills.
Ability to work in a fast paced, high volume environment.
Ability to work effectively in a team environment.
This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
May occasionally involve stooping, kneeling, or crouching.
May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
Involves manual dexterity for using keyboard, mouse, and other office equipment.
May involve moving or lifting items under 10 pounds.
Ability to establish and maintain effective working relationships with multi-disciplinary subject matter experts.
Ability to participate and lead training seminars and present information with business partners.
Ability to work a flexible schedule based on department and company needs.
As the fastest growing part of Company Inc. business, Company website is achieving record sales and broadening our workforce. Company website offers the entrepreneurial culture of a web business with the stability and support of the best brand in retailing. Creativity and ingenuity partner with business acumen and tech savvy to build a unique business poised for substantial growth. If you're interested in being a part of that growth and want to know what it's really like to work at Company website, get an inside look at Company website/
Our employees have long-term opportunities and are encouraged to utilize their Supervisors and Human Resources for cross-functional movement to further their careers. At Company website we are committed to giving back to the community by partnering with local charitable organizations. By skillfully combining the power of digital technology and omnichannel integration with the best in retailing, Company website is reaching new heights.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Company Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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