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Company is a leading bank in Europe with an international reach. It has a presence in 74 countries, with more than 192,000 employees, including more than 146,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and Company Personal Finance is the leader in consumer lending. Company is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, Company also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.
Within Global Markets of Company, the Global Client Service team objective is to provide the banks clients with a premium service, and ensure a dedicated follow up of their products.
Working closely with the different Global market teams( Sales , Business Management, Middle and Back Office, etc. ), and covering products such as Equity, Commodities, Credit, FX and Interest Rate derivatives, the Global Client Service Team engages all level of management internally and externally in developing operational efficiency to advance the firm to firm relationship.
Overall, through a dedicated operational relationship and a single point of contact, the team is responsible for the client satisfaction on any Post trade services.
Providing daily/weekly and month-end Mark to Market valuations and Prices on IRD, CDS, FX, MBS, Bonds, Commodity and Equity products to Clients.
Act as the one point of contact for our Clients and help direct their inquiries to other Company Operational areas (Back Office /Middle office) to resolve escalated, disputed or high risk post-trade issues. For example issues on booking, documentation, legal issues, payment issues, fixing issues, Credit or Collateral issues, and pricing.
Act as the one point of contact between the Marketers/Sales Desks and other Operational areas within the bank.
Obtain and record client data in internal database; and understand client nuances and unique client requirements
Track open items and requests, including logging those items within a shared global relationship management database
Defuse potential client conflicts by identifying in advance inefficient or risky processes and suggest alternative more efficient ways to deliver excellent operational services to Clients while keeping Operational risk and costs to a minimum.
Monitor and manage client specific projects and/or requests.
Verification of MTMs to Collateral department to resolve call disputes.
Facilitate the answering of Due Diligence and KYC questionnaires.
Responding to any ad-hoc request from Marketers or Clients.
Advising EQD Clients of trade events and redemption/settlement follow-up notices
Minimum Required Qualifications
Excellent Interpersonal and Communication Skills across all mediums (verbal, phone & written)
Excellent organizational and data management skills
Above average Microsoft Excel/PC skills with proven ability to work with multiple systems.
Ability to Multitask.
Proven experience interacting with senior business functions and individuals.
Attention to detail/accuracy and follow-up are imperative.
Minimum 3 years in any of the following areas: Operations, Client Service, Client Onboarding or Middle Office (trade processing, confirmations, etc.).
Investment Banking/Sell-Side experience dealing directly with clients
Has been in a client facing role
Undergraduate degree in Accounting/Finance/Economics or related field
FINRA Required Registrations:
Company is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
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