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Mortgage Banking Retail Originations seeks to increase low-and-moderate income and minority segment purchase penetration by our Mortgage Bankers. This position owns the business development aspects of Affordable Lending relationships for the Retail channel.
Conducts ongoing business development activities focused on creating new Affordable Lending partnerships, generating origination opportunities and managing lead conversion metrics for both new and existing relationships.
Represent Affordable Lending and promote Chase consumer originations channel in banking centers, at Housing Fairs, Seminars and Community events as a means to establish consistent referral sources and grow purchase business.
Collaborates with and provides subject matter expertise to Region Manager and Senior Lending Managers within Region to identify and engage the team in activities necessary to ensure appropriate focus and Affordable Lending program success.
Monitors and assesses performance and sales effectiveness at all levels in the Region, with dedication to serving each relationship.
Evaluates and communicates performance results of the Affordable Lending Program for the Region with sales leaders and Affordable Lending channel management.
Provides support for the Region sales organization with regard to Affordable Lending program changes, updates, policies and procedures, ongoing program status, milestones tracking, and overall success in meeting business ojectives for the Region.
Coordinate training and workshops ensuring Lending Managers and Mortgage Bankers receive required knowledge development and skills training.
Serves as the primary Affordable Lending point-of-contact for Senior Lending Managers, Lending Managers and Mortgage Bankers in Retail Consumer and Branch Sales Center channels.
Relationship Management – Ability to develop, manage, grow and leverage internal and external relationships in support of reaching business objectives.
Communication Skills – Strong verbal and written communication skills; ability to listen, present and clearly express key concepts.
Customer Service – Ability to respond to clients, anticipate their needs and deliver an exceptional customer experience.
Manage Performance – Ability to diagnose problems, develop solutions, monitor results and provide constructive feedback; support efforts to achieve objectives by engaging resources and removing obstacles.
Collaboration – Ability to work as part of a team to achieve common goals by sharing knowledge and building consensus.
Business Acumen – Demonstrates thorough understanding of mortgage origination process; ability to navigate internal and external organizations to achieve objectives.
Flexibility – Ability to adapt to changes while keeping focus on goals and apply knowledge to new circumstances.
5+ years business development or mortgage lending experience
Minimum 3 years experience managing sales professionals and/or influencing performance in a matrix environment
Proven record of building relationships and establishing strategic partnerships (e.g. realtors, builders, non-profit organizations)
Strong knowledge of mortgage origination process
Working knowledge of Affordable Lending products preferred, including down payment and closing costs assistance programs
Excellent communication and presentation skills
High school diploma or equivalent
Bachelor’s degree or equivalent preferred
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