RSA helps the world's leading organizations solve their most complex and sensitive security challenges. These challenges include managing organizational risk, safeguarding mobile access and collaboration, proving compliance, and securing enterprise and cloud environments against today’s most sophisticated threats. Combining business-critical solutions in identity & authentication management, network forensics and GRC capabilities, RSA provides visibility and analytics to safeguard the identities and information of organizations worldwide.
Be part Information Security Governance, Risk & Compliance (GRC) team, supporting RSA’s internal security program to manage the security and resiliency risks across all aspects of RSA’s business. We are seeking individuals who share our values, thrive in a team environment, and recognize the importance of accountability; people who strive to exceed expectations to ensure our Clients' success. With team members located globally, you will have an excellent opportunity to influence the security culture at RSA and further develop your career.
We are currently seeking a Customer Security Services Enablement & Awareness Advisor to join our GRC team, focused on providing assurance of RSA security and resiliency posture to customers, as well as facilitate internal security awareness training. The role will be the point of contact in support of customer security requests for new business and existing customer assurance demands. The Advisor will maintain and facilitate the creation of customer facing deliverables such as the Standard Information Gathering (SIG) and responses, a repository of standard responses, perform Security & Resiliency customer legal term reviews, and be knowledgeable regarding RSAs controls framework. The Advisor will also support & facilitate RSA Internal Security Awareness campaigns as required.
Respond to all potential and existing RSA customer requests regarding security and resiliency posture and practices, supporting and enabling winning new business and retain existing customers
Create a portfolio of sales / customer consumable materials that describe the security and resiliency posture, policies, controls, process and practices within the RSA organization
Create tools and processes and build and maintain a library of responses to respond to customer security questionnaires, ensuring accurate and effective responses are provided in a timely manner to customer requests
Develop internal relationships and processes within RSA as well as the Sales, Services, Legal and Product Management to provide a center of excellence for customer security and resiliency, being recognized as the primary source of information regarding customer security requests and assurance
Develop processes and a framework to Interact with, plan for and respond to internal account managers who manage the customer relationships
Develop processes to manage the review and assessments of Customer contracts for acceptable language, in conjunction with RSA Legal
Act as an expert resource in the negotiation of acceptable Information Security contract provisions/language with the customer’s legal team alongside RSA’s legal team
Develop processes and procedures to support customer audits – either pre-sales or existing customers – to ensure customers are provided with access to all necessary information and are given acceptable assurance regarding the security and resiliency posture of the RSA.
Effectively manage and resolve findings and issues arising from customer audits alongside accountable service delivery teams
Define reporting and dashboards to provide leadership insight into the status of customer inquiries
Bachelor’s degree or equivalent experience in Information Security, Cyber Security, Risk Management, 3rd Party Risk or similar discipline preferred
3+ years working experience with various areas of Security such as Cybersecurity, Governance, Risk & Compliance (GRC), Product Security, Business Continuity/Disaster Recovery, Physical security, and Federal security
1+ years working in a security organization providing customer / sales facing interactions, material and communications or experience in performing 3rd party risk assessments
Working knowledge of control frameworks NIST 800-53, NIST CSF, ISO 27001/27002, EU GDPR, PCI DSS/3DS and Cyber Essentials framework
Ability to operate effectively in a fast-paced environment with competing and shifting priorities
Ability to communicate customer-related issues in business digestible terms
Ensures rigorous attention to detail in all work activities and products
Excellent written and verbal communication skills
Results-driven and accountability-minded
Professional certifications in governance, risk & compliance, security, or resiliency are preferred but not required
Company Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.
Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics. Company encourages applicants of all ages. Read the full Employment Opportunity Policy here.
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