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About the job
ABOUT THE JOBThe Retail Management Store Customer Experience job family ensures an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability, as well as establish and retain a life-long relationship with existing and new customers. Optimizes the Company shopping experience to secure satisfied customers and increase sales, specifically in the specialist areas of Kitchen and Bath. This job is also accountable for maximizing sales by meeting and actively selling to the customer efficiently and with empathy.
YOUR ASSIGNMENTYour tasks will include:
Approaches and listens to the customer at all times in order to provide in-depth product knowledge, refer customers to the specialized selling team, and build long term trust.
Offers Company Family Program, Credit, and Gift Registry to all visitors in order to build loyalty and customer relationships.
Understands the needs of the customers Life at Home and shares this knowledge with customers and colleagues.
Offers customers the appropriate service products available in Company in order to help customers make informed choices, which results in a better “one stop” shopping experience and supports the customer with the same knowledge in any channel they decide to purchase.
Uses knowledge of both the product and the solutions offered by Company's multichannel organization so that customers leave with a positive impression.
Acts as a Home Furnishing Host in order to provide knowledge about store layout and in-store promotions as well as to answer customer questions and to collect customer intelligence.
Conveys and possesses a high level of knowledge of the Kitchens and Bath Business, including but not limited to working with room layouts and basic understanding of home conditions (e.g. electrical, plumbing, gas lines etc.).
Collaborates with the IHP (Company Home Planner) to coach the customer through the buying and planning process.
Provides Kitchen Services at all points of the customer journey to ensure they get the right experience based on their needs, knowledge, ability and budget.
YOUR PROFILEYour knowledge, skills and experience include:
Previous retail selling experience preferred.
Problems solving skills.
Strong understanding of what excellent customer service looks like.
Passion for home furnishings.
Ability to handle customer enquiries
Good attention to detail.
Ability to prioritize and organize my work and the work of others in order to make the most efficient use of time available.
Experience of actively selling through understanding customers and their needs.
Computer literate and interested in new applications and tools.
Previous experience in selling complex systems.
Understanding of design and the process of design
GROWING TOGETHERIKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us.
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