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Do you want your voice heard and your actions to count?
Discover your opportunity with Company (Company), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Company, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join Company and be empowered to make your voice heard and your actions count.
Minimize bank losses by collecting on delinquent mortgage loans in a manner that is highly professional and compliant with Company, state and federal requirements.
Make contact with borrowers on delinquent real estate loans and lines of credit using the Company Solutions dialer platform. Effectively utilized listening, probing and negotiations skills to obtain the reason for default, identify customer needs and offer alternative solutions to resolve the delinquency.
Utilize skip tracing skills and tools to locate contact information for customers, including research and analysis of account activity, statements and origination documents.
Verify, update and maintain customer demographics, including home address and telephone numbers, business address and telephone number, cellular telephone numbers and other contact numbers.
Accurately document all collection activity. Promptly follow up on customer inquiries. Receive prompt follow-up when promises to pay are broken or in-depth collection activity is required to effect collection. Typically handles a higher volume workload.
Actively participate in Supervisor led coaching sessions and development planning, including the successful execution of feedback and action plans.
Strive to reach individual, department and company performance goal and objectives.
Qualified applicants must have extensive collections experience, including working in a fast-paced dialer environment. Strong negotiations, problem solving, analytical and oral and written communication skills are required. Experience in Microsoft word, excel, Internet Explorer and Company dialer web based application, along with knowledge of GSE and FHA collections are preferred.
The position requires a high school diploma, or G.E.D., along with a minimum of 3 to 5 years of experience in collections, preferably in Real Estate Secured portfolios. Also, the position requires knowledge of FDCPA, TCPA and state/federal regulations, along with knowledge of departmental policies and procedures.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
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