The AR Processing Agent has a wide array of responsibilities. The daily tasks span from payment posting, banking reconciliations, credit verifications and project work. The agent also supports the National Call Center by placing product orders and providing key information to customers and the sales force via inbound calls. The National Call Center is open from 8:00am – 8:30pm EST.
Process Payment Commits for all supported states
Assist with accurate completion of all assigned depository bank reconciliations and cash management responsibilities.
Run and analyze necessary bank reports.
Assist with research and follow up on outstanding items on bank reconciliations and facilitate necessary adjustments.
Assist with analyzing respective reconciliations to determine clearing items as well as accuracy.
Identify, troubleshoot and reconcile all banking out of balances.
Assist with executing daily, weekly and monthly transfers/wires on bank websites.
Assist with processing electronic files to/from the bank.
Assist with recording revenue and cash transaction activity and reconcile.
Assist with performing daily processing for insufficient fund checks and returned payments.
Communicate with the bank directly to clarify adjustments or items on the bank statements as well as communication with internal/external customers and peers.
Interact with other departments as necessary to perform and complete your tasks timely.
Respond to audit requests given by management for internal and external auditors.
Post and reconcile payments through Lockbox, Sales Force Remote Deposits, Mobile Deposits, Online Banking, DWS and Depot Credit Card Payments and physical check payments.
Must be able to accurately and effectively handle large volumes of payments.
Must be able to work under time deadlines and maintain/produce accurate customer records to reflect account status while providing a high level of service and efficiency.
Accurately enter data into business databases and internals websites for delinquency statuses.
Responsible for problem solving with a positive and professional demeanor.
Assist with inbound / outbound calls.
Strong Microsoft Office proficiency, specifically Excel and Outlook a must.
Accurate and Quick data-entry skills and 10 key by touch.
Must be able to analyze data from multiple sources and systems.
Basic mathematical skills.
Strong written and verbal communication skills in carrying out job duties with various departments and levels of management.
Knowledge of wire transfers and other electronic monetary transfer tools.
Ability to prioritize multiple tasks, work effectively under stress, meet short deadlines, take direction and perform assigned duties with minimum supervision.
Ability to follow up to get necessary answers to complete tasks.
Strong analytical, critical thinking, problem solving and customer service skills.
Strong skills for attention to detail and organizational skills.
Possess excellent proofreading and review skills.
Ability to work well within a team as well as independently.
Must be flexible and able to work any hours that the call center is open. Shifts may change.
Ability to handle incoming calls and resolve customer issues
Must be proficient in Microsoft Office, including Outlook, Word and Excel
Professional commitment is expected (i.e., attendance, promptness, focus on job and tasks, good work ethic, team player, high contributor).
Other project/functions/tasks as assigned by Management.
Self-motivated and able to work independently.
Primary Location:United States-Florida-Lakeland
Company recruits and hires qualified candidates without regard to race, religion, color, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state and municipal laws. The Company prohibits discrimination on other bases such as ancestry, medical condition, or marital status under applicable laws. We make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. Candidates should possess the right to work in the United States, as it is not the general practice of Company to sponsor individuals for work visas.