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Supports Company Premier Human Resources teams and Premier HR Payroll Specialists. Researches and resolves 401(k)/S125 issues and provides support for COBRA, Handbooks, Health and Benefits, SUI, and Workers Compensation by acting as a liaison between caller and departments.
Fields inbound calls via queue utilized by Premier and Payroll personnel to ensure proper resolution of 401(k) and Section 125 issues.
Receives and responds to e-mail requests and questions from Premier HR Team and Payroll Specialists to ensure proper resolution.
Provides answers to complex questions to assist with Premier client retention.
Directs and educates callers regarding internal processes and procedures to provide 401(k)/S125 product support to Premier clients.
Facilitates conference calls with Premier HR personnel and their clients to ensure proper resolution of issues.
Identifies and communicates Premier client service issues, develops strategies, and implements procedural changes to improve Premier client experience.
Identifies system and technical issues impacting Company Premier clients, develops strategies, and implements procedural changes to improve Premier client experience.
Suggests procedural changes to Company Premier clients, Human Resource Representatives, and Payroll Specialists to ensure client satisfaction and retention.
Assists Human Resource Managers with Client Alerts regarding 401(k)/S125 products to ensure client satisfaction and retention.
Associate's Degree - Preferred
4 years of experience in Experience with Company 401(k), Section 125, Handbooks, COBRA, Health and Benefits, SUI, and Workers Compensation.
4 years of experience in Related field.
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