Service Center Technician Resume Samples

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VK
V Koss
Vincenza
Koss
77336 Harvey Road
New York
NY
+1 (555) 705 2510
77336 Harvey Road
New York
NY
Phone
p +1 (555) 705 2510
Experience Experience
Los Angeles, CA
Service Center Technician
Los Angeles, CA
Rogahn, Bailey and Gerlach
Los Angeles, CA
Service Center Technician
  • Aligns and adjusts electrical components on units being tested to ensure proper functioning of electrical circuits, utilizing established test procedures
  • Conducts activities in accordance with Rockwell Collins Credo, Ethics and Standards of Business Conduct, and other established Rockwell Collins policies
  • Have an awareness of information security when working on and with customer information
  • Monitor all satellite performance to and from an oil rig (signal strength, packet loss, satellite status) in order to maintain optimal dataflow
  • Maintain and exercise an awareness of information security when working on and with customer information
  • Identify or troubleshoot basic network communication and configurations
  • Results and Performance Driven
New York, NY
Rosemount Service Center Technician
New York, NY
Abshire-Brown
New York, NY
Rosemount Service Center Technician
  • Customer service communication to include providing technical assistance, troubleshooting,
  • Perform other duties as assigned
  • Various inventory control responsibilities to include stocking shelves, pulling parts, cycle
  • Documentation of repair/ testing/ assembly activities to include cause of failure, actions taken,
  • Repair and/or assembly of Measurement Instruments including pressure, temperature, level,
  • Housekeeping standards
  • OBQ/ Final inspection including completion of inspection reports
present
Detroit, MI
Senior Service Center Technician
Detroit, MI
Watsica and Sons
present
Detroit, MI
Senior Service Center Technician
present
  • Sets up and operates precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems. Possesses a working knowledge of standard test equipment, oscilloscopes, ohmmeters, signal generators, spectrum analyzers etc., as well as a working knowledge of custom made test equipment including automatic test equipment
  • Aligns and adjusts advanced electrical components on units being tested to ensure proper functioning of electrical circuits, utilizing established test procedures
  • Conducts a variety of functional tests to check operation and calibration of test stations, components, equipment and systems
  • Examines customer units for potentially defective parts or conditions causing impairment or prevention of proper equipment operation. Verifies that repairs or modifications performed on customer equipment conform to Rockwell Collins Quality and Workmanship Standards
  • Communicates problems/observations/estimates for repair effectively with supervision and/or customer
  • Prepares estimate of repair costs for customers
  • Have a working knowledge of various avionics systems, basic electronics theories and associated circuitry and components
Education Education
Associate’s Degree in Appropriate Discipline
Associate’s Degree in Appropriate Discipline
Pepperdine University
Associate’s Degree in Appropriate Discipline
Skills Skills
  • Ability to learn a basic understanding of the financial markets and it's terminology
  • Excellent customer service skills and ability to remain calm under pressure
  • Basic level proficiency with Microsoft Word, Excel, and Outlook
  • Ability to work in a fast paced environment and multi-task
  • Excellent organizational skills, research and problem solving skills
  • Quick and accurate typing and data entry skills
  • Answer incoming calls in a professional and courteous manner
  • Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude
  • Able to read and comprehend manuals, procedures, and other written documents written in English
  • A basic mechanical aptitude
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13 Service Center Technician resume templates

1

Service Center Technician Resume Examples & Samples

  • Provide excellent service to all Scottrade customers and associates while resolving technical issues via phone, e-mail and chat
  • Download, Install, and configure software such as: OPS, browsers, Java, VM, PDE’s, security software, etc
  • Identify and escalate all functional issues that affect clients and branches ability to navigate Scottrade’s trading platforms to a senior tech support representative for verification testing and documentation
  • Document client interaction into Altiris
  • Communicate and work with other internal departments to troubleshoot and resolve technical problems
  • Provide research and documentation to Product Development regarding the customers experience interacting with our trading platforms
  • Provide assistance to branch and service center employees, and existing and prospective Scottrade customers with technical or trading platform guidance
  • Review customer email and respond timely and professionally to their technical questions or route them to the IT Technical Helpdesk for review
  • Provide daily assistance to branch staff experiencing technical problems with customers attempting to access or navigate the Scottrade website
  • Assist the Service Center with orientation and training of technical issues of new Service Center brokers, associates and interns
  • Assists service center stockbrokers with customer calls as needed
  • Working knowledge of security software, firewalls, routers, networking, and ISP’s preferred
  • Technical software / hardware troubleshooting skills (memory, printers, drivers, etc) preferred
  • WIN XP/Vista/7and MAC X desktop operation systems knowledge preferred
  • Understanding of internet and intranet concepts preferred
  • Knowledge of browser functionality and configuration (IE, FireFox, Chrome and Safari) preferred
  • Ability to learn a basic understanding of the financial markets and it's terminology
  • Excellent customer service skills and ability to remain calm under pressure
  • Quick and accurate typing and data entry skills
  • Excellent organizational skills, research and problem solving skills
  • Ability to work in a fast paced environment and multi-task
  • Basic level proficiency with Windows operating system preferred
  • Basic level proficiency with Microsoft Word, Excel, and Outlook
  • Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude
  • Bachelor’s degree in related field or equivalent combination of education and experience preferred
  • 1-3 years customer service experience required
  • 1+ year desktop support experience preferred
2

Rosemount Service Center Technician Resume Examples & Samples

  • Calibration, testing and trouble-shooting of Measurement Instruments including pressure,
  • Temperature, level, DP flow and Wireless transmitters
  • Repair and/or assembly of Measurement Instruments including pressure, temperature, level,
  • DP flow and Wireless transmitters
  • Documentation of repair/ testing/ assembly activities to include cause of failure, actions taken,
  • Parts used, and labor hours, etc
  • OBQ/ Final inspection including completion of inspection reports
  • Customer service communication to include providing technical assistance, troubleshooting,
  • Status checks and other duties as applicable
  • Various inventory control responsibilities to include stocking shelves, pulling parts, cycle
  • Counting, and proper documentation of inventory transactions
  • Shipping and Receiving duties to include boxing/shipping of repair and sales orders
  • Palletizing and packaging as applicable
  • Responsible for personal safety and those around him/her. Will maintain excellent
  • Housekeeping standards
  • Associates degree in electronics (or a minimum of 1800 hours equivalent military training)
  • Experience in the instrumentation/ process control industry is a plus
  • Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process related
  • Problems is strongly preferred
  • Excellent communication, interpersonal and customer relation skills are required
  • Excellent computer skills to include Windows and the Microsoft Office Suite is required
3

Field Service Center Technician Resume Examples & Samples

  • BS in Chemistry, Biochemistry, Biology, Microbiology or similar discipline or equivalent
  • Knowledgeable regarding Windows based products
  • Previously technical support experience with analytical equipment
  • SAP CRM/ECC experience
4

Senior Service Center Technician Resume Examples & Samples

  • Sets up and operates precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems. Possesses a working knowledge of standard test equipment, oscilloscopes, ohmmeters, signal generators, spectrum analyzers etc., as well as a working knowledge of custom made test equipment including automatic test equipment
  • Aligns and adjusts advanced electrical components on units being tested to ensure proper functioning of electrical circuits, utilizing established test procedures
  • Conducts a variety of functional tests to check operation and calibration of test stations, components, equipment and systems
  • Performs difficult electrical/mechanical repair operations consisting of disassembly and assembly of units. Determines requirements and installs modifications as set forth by Service Bulletin or other authorized documentation
  • Communicates problems/observations/estimates for repair effectively with supervision and/or customer
  • Accurately records results of repair and modification actions, accounts for time, and records other data per SCOP requirements in SAP or on Service Worksheets as applicable
  • Knowledgeable of Service Center Operation Performance Goals and impact on other Service Center Operations
  • May be required to train other technicians
  • Follows all applicable Federal and State laws and regulations applicable to Service Center Operations
  • Understand current workload and production needs to assist senior techs and leads in determining how to best use available resources to meet established goals
  • Associates degree in appropriate discipline or in the absence of an associate's degree three years of related experience; identified skills and experience. U.S. citizen or permanent resident
  • SAP and FIT Experience
  • Experience working in a service center required
  • Experience troubleshooting and testing of precision electrical equipment and systems
  • Experience Preparing estimates of repair costs for customers
  • Knowledgeable of Rockwell Collins’ Quality and Workmanship Standards preferred
5

Service Center Technician, Level Resume Examples & Samples

  • Solve moderate system, hardware, and application problems
  • Expertise on multiple products
  • Diagnoses, tests, calibrates, and repairs instruments, products and modules to maintain functionality and accuracy using support documentation and established CSA or customer processes and procedures
  • Make recommendations for process improvements and update documentation as needed
  • Maintain levels of productivity consistent with meeting CSA or customer department goals
  • Must meet a high level of customer satisfaction as measured by repair turn-around time, Customer Satisfaction scores, and re-repair rates
  • Follow customer and/or CSA’s policies and procedures
  • Complete paperwork and submit timesheets on schedule
  • Ability to learn new product lines and associated software
6

Service Center Technician Level Resume Examples & Samples

  • Responsible for providing technical expertise to other less experienced service center technicians as needed to develop a consistent level of support
  • Communicate with customers in a positive and professional manner
  • Function as a technical resource for Contact Center Engineers
  • Ability to install & run programs and perform tasks on a computer to include a working knowledge of Microsoft office products and networking
7

Service Center Technician Level Resume Examples & Samples

  • Diagnoses, tests, calibrates, and repairs instruments and modules to maintain functionality and accuracy using support documentation and established CSA or customer processes and procedures
  • Must meet a high level of customer satisfaction as measured by repair turn-around time, ACS scores, and re-repair rates
  • Follow customer and CSA’s policies and procedures
8

Service Center Technician Resume Examples & Samples

  • Has a basic understanding of advanced test equipment functions. Reprogram replacement equipment, determines possible failures
  • Analyzes circuitry and physically checks wiring and operation of various electronic parts, units, and systems components necessary to locate malfunction causes found during testing of components, equipment or systems
  • Examines customer units for potentially defective parts or conditions causing impairment or prevention of proper equipment operation. Verifies that repairs or modifications performed on customer equipment conform to Rockwell Collins Quality and Workmanship Standards
  • Records results of repair and modification actions and accounts for time required to perform each task on Service Worksheets. Understands proper entries for less common usage (J-TAB, test only, subassembly servicing, etc.)
  • Prepares estimate of repair costs for customers
  • Able to research and provide an in-depth estimate for overhauls and required bulletins
  • Properly prioritize time to meet production needs as assigned by senior techs, leads and management
  • Have a working knowledge of various avionics systems, basic electronics theories and associated circuitry and components
  • Has a working knowledge of Operating Procedures and understand why they are needed, able to research and determine what operating Procedures apply to the task at hand and follow them
  • Understands the importance of accurate paperwork and how it impacts the repair process. Strive for perfection in paperwork process including data entries in the electronic systems
  • Supports and promotes continuous process improvement and Lean initiatives. Provide ideas for and participates in Lean activities, events, and other process improvement initiatives
  • Understands safety requirements and performs duties in accordance with all safety procedures. Participates in facility safety program
  • May be required to perform related duties as assigned
  • Accept training as needed to work other areas of the shop as workloads demands
  • Access advanced test equipment functions. Reprogram replacement equipment, determines possible failures
  • Be very proficient at returning to service units that have multiple failures, require in depth adjustments and testing with limited assistance from others
  • This position requires that you work in a restricted facility requiring US Citizenship or Permanent Residence
  • Must have the ability to understand and work CMP-4000, CMP-6250, HCP-4000 units with the growth potential to work all Heads Up units
9

Senior Service Center Technician Resume Examples & Samples

  • Sets up and operates precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems. Possesses advanced knowledge of standard test equipment, oscilloscopes, ohmmeters, signal generators, spectrum analyzers etc, as well as advanced knowledge of custom made test equipment including automatic test equipment
  • Has an advanced understanding of advanced test equipment functions as well as the ability to reprogram replacement equipment, and determines possible failures in existing equipment
  • Aligns and adjusts complex electrical components on units being tested to ensure proper functioning of electrical circuits, utilizing established test procedures
  • Records results of repair and modification actions and accounts for time required to perform each task on Service Worksheets. Understands proper entries and acronyms for less common usage (J-TAB, test only, subassembly servicing, etc.)
  • Prepares estimate of repair costs for customer, may be required to communicate technical and financial aspects of repair costs both in verbal and written form to internal and external customers
  • Must be knowledgeable of Service Center Operation Performance Goals and impact on other Service Center Operations
  • Advanced knowledge of various avionics systems, basic electronics theories and associated circuitry and components
  • Expert level of understanding of advanced test equipment functions? (Fluke meters, Oscilloscopes, etc.)
  • Solder skills, both thru-hole and surface mount soldering experience
  • Experience reading schematic diagrams and drawings
  • Intermediate troubleshooting experience
  • RF troubleshooting experience
10

Technical Service Center Technician Resume Examples & Samples

  • Utilizes knowledge management tools to help resolve client issues
  • Escalates trends and outages as needed to leadership and for Service News postings
  • Manages time in customer contact center setting and documents time via activity codes
  • Utilizes required activity codes to provide awareness of non-phone related activities
  • Will be accountable for carrying on-call phone and responding to calls on a rotating basis
  • Ability to obtain an HDI Certification within 2 years of hire
11

Senior Service Center Technician Resume Examples & Samples

  • Able to Wet lab new procedures and provide evaluation feedback to engineering
  • Understands the importance of accurate paperwork and how it impacts the repair process. Understands the importance of continually improving quality. Can inspect and train others for preferred workmanship standards. Can determine areas of improvement in shop quality and communicate a means of achieving a high standard
  • Proficiency in through-hole soldering
  • Must be able to read and understand technical documentation such as component maintenance manuals, and wiring diagrams
12

Lead Service Center Technician Resume Examples & Samples

  • Consistently exceeds operational metrics for call handling and time management
  • Well rounded knowledge of all areas in MTS that reflects in the co-workers FCR
  • Outstanding comprehension of Service Center SOP and MTS Processes
  • Ability to effectively communicate with leadership and customers during outages including
  • Assist with call and chat volume during peak times and as needed
  • Assist co-workers with questions and troubleshooting on the production floor
  • Aggregate incident data and call trends to identify problems
  • Analyze department ticket data for trends and improvements
  • Manage complex multi-team incidents with regular follow up and customer communication
  • Assist Service Leadership, WFM, Quality, and training with projects
  • Coach Service Center co-workers and provide feedback to improve technical skills and
  • Education: Completion of a specific vocational training /certification/Mercy
  • Specific training
  • Call center experience
  • Deep understanding with various technology support tools (e.g., problem management/problem tracking, network monitoring devices)
  • Highly skilled in troubleshooting and resolution of customer technical support questions
  • Strong knowledge of networking, internal applications, voice and data communications
  • Strong knowledge of standard business desktop software and hardware
  • Strong familiarity with web tools and technology
  • Deep understanding of network issues
  • Experience with PC or client/server platform experience
  • Experience in LAN/network administration or systems administration in a relevant computing environment (i.e., healthcare)
  • Extensive experience in working with customers
  • Highly skilled in problem management skills and conflict resolution
  • Experience: Five (5) years of relevant experience in the area
13

IT Service Center Technician Resume Examples & Samples

  • Team Player Providing Tier 1 Technical/Phone support to Corporation and subsidiaries with multiple Global locations
  • Perform troubleshooting and remote support for a Global user community
  • Ensure prompt support and escalation for a wide range of hardware, networks, servers and software
  • Perform accurate and detailed logging and tracking of all calls in a Service Management system
  • Provide Accurate, timely, and professional resolution on all reported issues
  • Ensure efficient, accurate and professional follow up on assigned Service Management Items
  • Classify and identify issues based on impact and urgency
  • Ensure accurate and correct escalation of Service Management Items while following existing policies and procedures
  • Key role in Major Incident handling while following existing policies and procedures
  • Perform other job duties as assigned with a high degree of flexibility and professionalism
  • Willingess and ability to work night-shifts is a must
  • Minimum of 2 years’ experience required in phone based technical support in a professional IT team environment, including troubleshooting and repair experience in a Global networking and systems environment
  • Bilingual - Spanish and/or Portuguese
  • Customer focused team player with multi-tasking and logical decision making skills
  • Excellent verbal, written, and professional phone skills using an ACD based phone system
  • Expert knowledge of Windows Client operating system and Microsoft Office Applications
  • Experience using a Service Management application (MS Service Manager, Remedy, Track-IT, etc.)
  • Completion of one or more professional training courses: (ITIL Foundations, MCP, A+, NETWORK+, MCDST, etc.)
  • Understanding of technical support practices such as incident documentation, service level agreements and escalation procedures
  • Wide range of skills and knowledge in computer hardware and/or software to include: PC hardware, networking, MS Office applications and Citrix client support
  • Excellent Work Ethic with an extremely professional demeanor
  • Strong knowledge of existing ITSC Policies, Procedures and Client roles
14

Service Center Technician Resume Examples & Samples

  • Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
  • Removes and disassembles cells and inspects parts to detect defects
  • Replaces defective parts, reassembles battery, and fuses lead parts with gas torch
  • Attaches charger leads to battery posts or connector and starts charger
  • Washes, cleans, and neutralizes customer’s batteries
  • Maintains truck log, if necessary, according to state and federal regulations
  • Maintains telephone or radio contact with supervisor to receive pickup and delivery instructions
  • Maintains records of performance reports
  • Prepares new product for shipment
  • Loads and unloads truck
  • As business needs necessitate, travel to customer sites to evaluate, diagnose, and repair defective equipment
  • A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience
  • Previous experience working with hand and power tools
  • Must have a valid driver’s license and a safe driving record with minimal traffic violations
  • Must be at least 21 years of age to drive a company vehicle
  • Must have a CDL with HAZMAT endorsement or the ability to obtain one when required by business necessity
  • Able and willing to travel to customer sites when needed
  • Able and willing to do overnight travel when required
  • The use of test equipment and reading schematics
15

Senior Service Center Technician Resume Examples & Samples

  • US Citizenship or Permanent Residence
  • Must have both thru-hole and surface mount soldering experience
  • Ability to read schematic diagrams and drawings
  • Available to work flexible schedule is preferred
16

Service Center Technician Resume Examples & Samples

  • Schedules and performs repair and refreshments of equipments in the Refreshment Center. Is responsible to maintain equipments and systems to attain designated product performance metrics
  • Identifies root cause(s) utilizing comprehensive diagnostic processes and takes appropriate corrective action adhering to defined Complaint Handling Process
  • Acts as local champion for the implementation of and compliance to the Quality Management Systems under supervision of both local Ortho Care operations management and Ortho Care Quality and Compliance LAR Manager
  • Maintains all records in accordance with regulatory requirements. This includes following the defined Complaint Handling Procedures relative to complaint identification, documentation, resolution, and escalation
  • Responsible for maintaining and managing all assigned company assets that may include but are not limited to: Tools, parts inventory, company vehicle, computer & accessories
17

Service Center Technician Resume Examples & Samples

  • Monitor all satellite performance to and from an oil rig (signal strength, packet loss, satellite status) in order to maintain optimal dataflow
  • Monitor and analyze oil rig sensor values in real-time to detect potential problems
  • Document and escalate potential problems via helpdesk support software
  • Use satellite monitoring tools and customer data to determine rig activity
  • Use helpdesk support software and website information to ensure all customer data is up to date
  • Have an awareness of information security when working on and with customer information
18

Service Center Technician Resume Examples & Samples

  • Education: Completion of specific vocational training
  • Experience: Additional Requirements Call center experience Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices). Ability to troubleshoot and resolve technical support questions of customers. Knowledge of networking, internal applications, voice and data communications. Knowledge of standard business desktop software and hardware. Familiarity with web tools and technology. Understanding of network issues. Experience with PC or client/server platform experience. Experience in LAN/network administration or systems administration in a relevant computing environment (i.e., healthcare). Experience in working with customers. Competency in problem management skills. Good communication skills, both verbal and written
  • PREFER minimum of two (2) years of experience
19

Service Center Technician Resume Examples & Samples

  • Properly prioritizes and manages time to meet production needs as assigned by senior techs, leads and management
  • Have a basic knowledge of various avionics systems, basic electronics theories and associated circuitry and components
  • Have a basic knowledge of Operating Procedures and understand why they are needed
  • Excellent Soldering skill
  • Excellent troubleshooting skill
20

Service Center Technician Resume Examples & Samples

  • Has an understanding of advanced test equipment functions as well as the ability to reprogram replacement equipment, and determines possible failures in existing equipment
  • Aligns and adjusts electrical components on units being tested to ensure proper functioning of electrical circuits, utilizing established test procedures
  • Performs electrical/mechanical repair operations consisting of disassembly and assembly of units. Determines requirements and installs modifications as set forth by Service Bulletin or other authorized documentation
  • Able to research and provide an in-depth estimates for units requiring extensive repairs, required service bulletins, overhauls and complete rebuilds
  • Have advanced knowledge of various avionics systems, basic electronics theories and associated circuitry and components
  • Perform complex repairs, alignments and tests. Assist others as needed and may be assigned to determine airworthiness as an FAA inspector
  • Associates degree in appropriate discipline or in the absence of an associate's degree three years of related experience; identified skills and experience
  • Solder skills are a must both thru-hole and surface mount soldering experience
  • Needs to read schematic diagrams and drawings
21

Service Center Technician Resume Examples & Samples

  • Answer incoming calls in a professional and courteous manner
  • Thoroughly document and escalate problems via helpdesk support software and phone system
  • Contact on-call personnel based on existing Standard Operating Procedure
  • Perform other support related tasks as required and as assigned
  • Comply with all NOV company and HSE procedures and policies
  • Document and triage issues via helpdesk system
  • Ensure all customer data is up to date in helpdesk and other systems
  • Maintain and exercise an awareness of information security when working on and with customer information
  • Monitor and maintain computer systems and network components
  • Diagnose hardware/software issues
  • Identify or troubleshoot basic network communication and configurations
  • Bachelors degree or equivalent education and work experience
  • Oilfield experience or knowledge a plus but not necessary
  • Strong foundation of basic network concepts and operation
  • Knowledge of Windows Operating systems: XP, 7, 8.1, 10
  • Solid understanding of basic computer hardware
22

Senior Service Center Technician Resume Examples & Samples

  • Sets up and operates precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems. Possesses basic knowledge of standard test equipment, oscilloscopes, ohmmeters, signal generators, spectrum analyzers etc., as well as a basic understanding of custom made test equipment including automatic test equipment
  • Aligns and adjusts routine electrical components on units being tested to ensure proper functioning of electrical circuits, utilizing established test procedures
  • Performs routine electrical/mechanical repair operations consisting of disassembly and assembly of units. Determines requirements and installs modifications as set forth by Service Bulletin or other authorized documentation
  • Communicates problems/observations/estimates for repair effectively with service center leadership
  • Has an advanced knowledge of Operating Procedures and understand why they are needed, able to research and determine what operating Procedures apply to the task at hand and follow them
  • Supports and promotes continuous process improvement and Lean initiatives. Provide ideas for and participates in Lean activities, events, and other process improvement initiatives. May be required to participate in "off-site" lean activities
  • May be required to perform collateral duties (Test Equipment Coordinator, EH&S Coordinator etc.)
  • Determine training needs. Provide advanced training on all qualified equipment types
  • Work with other levels of supervision to prioritize work, plan for future projects and determine the best utilization of personnel and resources in their work area
  • Conducts activities in accordance with Rockwell Collins Credo, Ethics and Standards of Business Conduct, and other established Rockwell Collins policies
  • Associates degree in Electronics Technology or Tech School Diploma in Electronics Technology preferred