Operations Consultant Resume Samples

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LG
L Graham
London
Graham
95314 Crona Islands
Philadelphia
PA
+1 (555) 273 7389
95314 Crona Islands
Philadelphia
PA
Phone
p +1 (555) 273 7389
Experience Experience
Phoenix, AZ
Operations Consultant
Phoenix, AZ
Leuschke, Price and Franecki
Phoenix, AZ
Operations Consultant
  • Provides leadership to other levels of consultants and assists in their education and development
  • Will work closely with Operational Heads of existing sites to create and cost operational models for managed service opportunities
  • Leads and develops team to deliver results through various methods and career development
  • 3) Create monthly update to management and client servicing partners
  • Assist with opportunity set-up, progression and management
  • Working within project planning constraints, communicating project risks and issues to the delivery lead and providing inputs to the change control process
  • Creative in service and solution development
San Francisco, CA
Business Operations Consultant
San Francisco, CA
McGlynn, Ryan and Mosciski
San Francisco, CA
Business Operations Consultant
  • Leads the development of operational measurements; provides consultative assistance to business management through data analysis and reporting
  • Leads the development of operational measurements. Provides consultative assistance to business management through data analysis and reporting
  • Assist in the development, deployment, and customization of global processes, systems, tools, and metrics to facilitate management of PS resources
  • Provide advice, assistance and leadership to specific area of expertise
  • Supports operational management in the development and analysis of key metrics and statistics to optimize efficiency of operational resources
  • Providing guidance to our network to help the sales process
  • Providing support regarding transaction queries and system errors to our network
present
Phoenix, AZ
Senior Operations Consultant
Phoenix, AZ
Wilkinson and Sons
present
Phoenix, AZ
Senior Operations Consultant
present
  • Manages a specific operations segment or a small operations unit of the company's operations activities
  • May report to a group operations manager or a Sr. Operations Manager
  • Responsible for the management of people, process, equipment, and business/client relationships
  • Oversees daily production and delivery to ensure adherence to deadlines and quality standards
  • Develops and implements new processes/procedures to monitor vendor performance, improve operating effectiveness and efficiency
  • Analyze moderately complex operational problems, indentify and implement solutions
  • May supervise a small operation team
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
University of California, Berkeley
Bachelor’s Degree in Business Administration
Skills Skills
  • Highly organized and attention to detail and focus on quality
  • Highly organized and able to effectively plan/manage deliverables
  • Prior experience in national consulting practice highly desirable
  • Strong attention to detail
  • Ability to learn quickly
  • Critical thinking/analytical skills - detail oriented with ability to connect the dots
  • Strong focus on process and detail
  • Ability to maintain flexibility and manage conflict professionally
  • Adonis, Aris, Signavio or similar BPMN tool experience highly desirable
  • Excellent analytical and research ability
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15 Operations Consultant resume templates

1

Operations Consultant Resume Examples & Samples

  • Solid understanding of all security types
  • Bachelor’s degree in finance or economics preferred or 3-5 years of experience in financial services/securities processing
  • Proficient in Microsoft Office, specifically, Excel, Word, PowerPoint and Outlook
  • Comfortable working on issues or projects that are not developed out and/or minimal information is known at the time
  • Strong knowledge of FTI’s internal systems
  • Ability to multi – task
  • Ability to perform effectively under pressure
  • Ability to maintain flexibility and manage conflict professionally
  • Willingness to continually expand knowledge base
  • Ability to guide team members to collective decision and completion of tasks on time
2

Operations Consultant Resume Examples & Samples

  • 3-5 years project management experience
  • Proficient in Microsoft Excel, PowerPoint, Access and Visio
  • Resourceful with the ability to source potential solutions to manual processes using existing technology
  • Demonstrate the ability to drive process improvement, adapt quickly to new demands and challenges and sustain momentum
  • Strong written and verbal communication skills; able to target messaging to different audiences
  • Strategic thinking coupled with tactical execution- results oriented
  • Ability to identify and mitigate risk
  • Highly organized and able to effectively plan/manage deliverables
  • Effectively facilitates meetings and presentations demonstrating appropriate preparation
  • Commercial credit lending/ servicing and/or dealer finance experience
  • Knowledge of Global Wholesale Banking environment
  • Six Sigma experience (Greenbelt/Blackbelt certification preferred)
3

Ecom Platform / Site Operations Consultant Resume Examples & Samples

  • Take the lead to define and drive operationally focused projects
  • Be a champion for operations in non-operationally focused projects
  • Lead the definition of operational process as they relate to the platform and platform tools
  • Focus on relentless improvement of process both which you own and which are driven/owned by others
  • Ensure the success of the eCommerce Platform operations strategy through constant monitoring of the operational KPI’s (conversion, checkout drop-off, transaction fees, chargebacks, and order processing.)
  • Provide monitoring information/reports to internal stakeholders
  • Monitoring and analysis of platform processes to find process improvement opportunities
  • Manage external service providers
  • ECommerce payment and risk management processes for the adidas Group
  • Support business projects as needed
  • HTML, CSS + Javascript is a plus
  • Proficient with Microsoft Access, SQL, SQL Server, and relational databases
  • Experience with Risk and Payment management tools
  • Experience with fraud prevention and analysis
  • Highly developed interpersonal and communication skills
  • University degree in technical or science focused discipline
  • MBA/Mastery is a plus
  • 3-5 years of working experience within online debtor management, payment and risk management processes in an online consumer-facing high-transaction environment
  • 5-7 years eCommerce or retail operations experience
  • 1-2 years’ experience with merchandising and managing product master data
4

Defensive Cyberspace Operations Consultant Resume Examples & Samples

  • 8 years of experience with AF Cyberspace technical network
  • Knowledge of the AF enterprise architecture, operations management, security architectures, vulnerability management applications, and the 67 CW's DCO, DGO, CDA, and OCO mission sets
  • Knowledge of the DoD acquisition process
  • Knowledge of the AF Cyberspace domain vision, goals, and objectives
  • Knowledge of Cyber funding resources
  • TS/SCI clearance
  • Certified Information Systems Security Professional (CISSP) or IAW DoDD 8570.1 Certification
  • Experience with Air Force Cyberspace operations, network analysis, or intelligence support to Cyberspace operations
  • Experience with JWICS, SIPR, and NIPR operation systems
  • Ability to engage with Cyberspace personnel across the Wing, Numbered Air Forces, MAJCOM, Air Staff, and Joint levels
  • Ability to work under pressure, as part of a team, and detailed oriented
  • Completed DoD Acquisition 101 Course
5

Linux Server Operations Consultant Resume Examples & Samples

  • Leading technical projects
  • Providing technical solutions to line-of-business partners
  • Rotating on-call support
  • LI-JH1
  • Bachelor's degree or higher in Computer Science
  • Financial Services experience
6

Service Operations Consultant Resume Examples & Samples

  • Develop dealer service capabilities and capacity
  • Work on dealer service process improvement projects
  • Cooperate with industry partners
  • A college or university degree in engineering or equivalent experience
  • Able to work independently and communicate effectively with others in the work group, dealer personnel and customers
  • 5 years experience or more on dealer service operations within Caterpillar or as a Cat service operations rep or within a Caterpillar dealership
  • Familiar with service tooling, service processes and other service operations elements
  • Technical aptitude
  • Experience in project management and process improvement
  • French or another EAME language desired
7

Senior Operations Consultant Resume Examples & Samples

  • Manages a specific operations segment or a small operations unit of the company's operations activities
  • May report to a group operations manager or a Sr. Operations Manager
  • Responsible for the management of people, process, equipment, and business/client relationships
  • Oversees daily production and delivery to ensure adherence to deadlines and quality standards
  • Oversees daily production and delivery to ensure adherence to customer requirements, standard operating procedures and regulatory requirements
  • Develops and implements new processes/procedures to monitor vendor performance, improve operating effectiveness and efficiency
  • Analyze moderately complex operational problems, indentify and implement solutions
  • May supervise a small operation team
8

Business Operations Consultant Resume Examples & Samples

  • AAS
  • 3-5 years’ experience in a health care business office setting
  • Excellent organizational and interpersonal skills
  • Ability to multitask in a high volume environment
  • Health care business consulting experience
  • Bachelor's of Science
  • Certifications from either the Medical Group Management Association (MGMA), The Healthcare Financial Management Association (HFMA) and/or the American College of Healthcare Executives (ACHE)
9

Provider Operations Consultant Resume Examples & Samples

  • Prior experience in health care or health plan
  • Comprehensive knowledge of Microsoft Word and Excel
  • Strong organizational, interpersonal, communicaiton, & presentation skills
  • Ability to travel locally (2-3 days/week) & overnight (1-2 nights/month) with no restrictions
  • Provider relations/network environment experience preferred
  • Working knowledge of claims
10

Development Operations Consultant Resume Examples & Samples

  • Create, deploy and support development, testing and production environments
  • Create, deploy and support continuous integration pipelines
  • Build new environments in accordance with business needs
  • Troubleshoot and investigate issues as they arise
  • Write maintainable and extensible code to build and manage infrastructure and participate in code reviews
  • Build systems to automate processes for deployments, testing, monitoring, and management of virtual servers
  • Release and change management, and incident and problem management both from a technology and process perspective
  • Proactively identify inefficiencies and develop automated processes to improve resource productivity
  • Strong background in Linux/Unix Administration
  • Experience with automation/configuration management using either Puppet, Chef or an equivalent
  • Experience with continuous delivery tools, such as Bamboo and Jenkins
  • Experience coding in Java, Perl and/or Python
  • Knowledge of best practices and IT operations in an always-up, always-available service
  • Knowledge of best practices related to release management and software configuration management
  • Experience with physical and virtualized infrastructure
  • Experience using cloud services would be an advantage but not essential
  • Experience working within a consulting agency is an asset
11

Technical Operations Consultant Resume Examples & Samples

  • Identify and prevent technical issues to maintain performance and availability on behalf of our eCommerce/Retail client systems
  • Analyze the root cause of all incidents, implement permanent fixes and produce necessary documentation
  • Manage critical fixes and help architect industry-leading technical solutions
  • Provide up-front technical guidance for capacity planning, reporting, and software maintenance planning
  • Participate in the planning and execution of all change management activities and application release cycles through testing and production environments
  • Participate in performance testing and tuning exercises
  • Minimum 3-5 years experience working directly with large scale distributed web applications
  • Experience managing large scale Java or JVM based applications; experience with WebSphere Commerce, Oracle Commerce, Hybris, Play/Scala considered an asset
  • Experience with a variety of Search based applications and large volume data processing; experience with Endeca, Solr, ElasticSearch, Akka, Cassandra, Redis considered an asset
  • Experience working with enterprise-level databases, including DB2 and Oracle
  • Experience with Linux administration and shell scripting
  • Exceptional problem determination and troubleshooting skills
  • Hands-on experience with Agile / DevOps using tools including Git, Jenkins, Puppet
  • Hands-on experience with diagnosing JVM performance and tuning
  • Hands-on experience analyzing performance data including system logs and application dumps
  • Hands-on experience with shell scripting and command line operations on Linux and AIX
  • Comfortable working under the pressures of a rapidly changing, complex environments
  • Ability to communicate effectively and explain technical concepts to non-technical audiences
  • Knowledge of best practices related to security, performance, and disaster recovery
  • Energetic, motivated and decisive individual
12

Lending Operations Consultant Resume Examples & Samples

  • Review of all production reports, including but not limited to
  • Bachelor’s degree or 3+ years of mortgage banking/lending experience
  • 2+ years in writing business requirements
  • Advanced Excel Skills: Pivot Tables, Lookups
  • Demonstrated ability to work in a fast-paced environment and easily adapt to change
  • Demonstrated ability to maintain documentation and corporate records
  • Ability to build relationships and work successfully with individuals at varying levels and from different areas of the organization by demonstrating respect and professionalism for others
13

Provider Operations Consultant Resume Examples & Samples

  • Healthcare experience
  • Working knowledge of claims processing & payment
  • Must have good relationship building skills and emotional intelligence with inter disciplinary teams and external partners
  • Proficient in Excel & Access
  • Provider relations background
  • Medicare
14

Advice Operations Consultant Resume Examples & Samples

  • A demonstrated understanding of SLAs and consistent achievement of them
  • Professional telephone manner
  • Professional written communication skills
  • Strong decision making, problem solving and negotiation skills
  • Ability to multi skill across telephone and written enquiries
  • The ability to facilitate and maintain strong key stakeholder relationships
  • Intermediate Microsoft Word, Excel, PowerPoint and Outlook
  • Previous experience in a customer service role
  • Previous experience in Financial Services industry (preferred)
  • Previous experience in managing performance effectively (desirable)
  • Diploma of Financial Services (DFS) (desirable)
15

Operations Consultant Resume Examples & Samples

  • Manage all aspects of client engagement from scope definition to delivery
  • Conduct and interpret market research as part of client projects
  • Design and implement research methodologies
  • Concisely summarise the results of analysis undertaken (verbal and written) and draw conclusions as appropriate
  • Conduct client meetings and influence to ensure engagement and buy in
  • Leading teams to ensure a high quality deliverable
  • Involvement in staff training and development
  • Drive business development and deliver client presentations
16

Provider Operations Consultant Resume Examples & Samples

  • Prior experience in a fast paced health care setting
  • Strong organizational, interpersonal, communication and presentation skills
  • Excellent relationship building skill
  • Working knowledge of Medicare
  • Associates and/or Bachelor’s degree
17

Service Operations Consultant Resume Examples & Samples

  • Liaise among dealers, customers and other Caterpillar personnel
  • Be familiar with the company’s processes, systems and methodologies
  • Meet expectations to deliver results, consider alternative courses of actions, make timely decisions and communicate effectively
  • Counsel dealers to develop increased human performance capability
  • Provide guidance on existing and potential service issues and improvement measures within the industry
  • Assist dealers on forecasting, strategy planning and customer service techniques
  • Support rollout of new products (i.e. products, parts, customer service agreements, other service products)
  • Analyze and communicate marketplace and competitive activity to Caterpillar personnel and dealers
  • Analyze product application, configuration and utilization that provide the best solution for a customer
  • Help to promote programs that increase sales while maximizing price realization
  • Continue to develop required proficiency level in the specified foundation competencies and skills
  • Understand customer/dealer market and needs and build an understanding of how and why decisions are made within the work group and organization
  • Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, product support management process improvement, etc
  • Stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs
  • 5 years prior experience in related field
  • Demonstrated ability to work on increasingly more complex assignments
  • 6 Sigma Blackbelt
  • Process Improvement Experience
18

Operations Consultant Resume Examples & Samples

  • Work with your team and others in Operations and the Practices to develop global propositions, methodology and practice for outsourcing engagements targeting Broadcasters and Media companies without a network i.e. OTT providers
  • Responsible for the individual deal P&Ls of the outsource opportunities from SDP1-SDP3
  • Responsible for the Operational cost analysis of Managed Service opportunities from SDP1-SDP3
  • Will work closely with Operational Heads of existing sites to create and cost operational models for managed service opportunities
  • Will endeavor to drive creative operational models for existing and new sites
  • Work closely with global sales to ensure opportunities are correctly supported and recommend resource requirements
  • Work closely with potential customers to understand, document and cost customer operational processes
  • Develop strong customer relationships to support Global Sales activities
  • Take on role of Operations Lead during an engagement, providing leadership of the overall solution team and being accountable for solutions on all Outsource engagements
  • Take on role of Operations Lead during a Managed Service engagement on an existing site, being accountable for the operational model on these engagements
  • Help drive sales and business development on specific customer engagement by recommending scope of delivery and upsell opportunities
  • Help drive key deals within the respective practice areas
  • Develop, update and use standard documentation and procedures, questionnaires and templates to further enhance the engagements, cost estimates and risk analysis of the broadcast outsourcing engagements
  • Ensure use of appropriate communication between practices, sales and Operations
  • Work collaboratively with the Practices, Innovation and Technology Delivery to recommend areas of technological need that is appropriate to global operation requirements
  • Support Operations and the other Practice areas with subject matter expertise and costing of services
  • Support Global MSIP through establishing and maintaining strong Client relationships and ensuring and supporting the internal governance and engagement for the MSIP methodologies
  • Ensure Global Broadcast and Media regulatory requirements are upheld
  • Operate in such a way as to share and exploit all lessons learned across the multiple sites and services
  • Manage the operational services on site during Transition into EBMS and following through with Transformation
  • Work closely with Head of Global Operations to appoint local Senior Operational Staff
  • Manage handover to EBMS Head of Global Operations
  • Work with the wider Ericsson group and regions, providing guidance, support and education around Ericsson Broadcast and Media Services, our activities and strategies
19

Carehub Operations Consultant Resume Examples & Samples

  • Interface with Business and IT partners to ensure operational excellence
  • Lead and participate in Project Meetings to meet the business needs to deliver quality Clinical Products then reporting out to internal and external audiences
  • Complete and research ad hoc requests to support clinical programs and initiatives
  • Strong consulting experience
  • Testing business validation experience
20

Operations Consultant Resume Examples & Samples

  • Gain a thorough understanding of new and existing Mutual Fund regulations and assess the impact as it relates to trading and processing, utilizing internal and external resources as appropriate
  • Bachelor's degree or license in a related field or an equivalent combination of education and work experience
  • 8 years’ experience in financial services
  • 5 years of Mutual Funds experience with a strong understanding of Mutual Funds, products, policies and procedures
  • Previous experience reviewing and researching regulations
  • Strong analytic, problem solving and business judgment and organization skills
  • Series 7 within 6 months of being hired
21

Operations Consultant Resume Examples & Samples

  • Manage aspects of client engagement from scope definition to delivery
  • Develop approaches and plans to deliver necessary change
  • Support the delivery of change programmes
  • Capture outcome from engagements in a high quality reports with practical action plans
22

Lending Operations Consultant Resume Examples & Samples

  • Initial indexing and review of submitted closed mortgage loan files
  • Review documentation to verify they meet Correspondent minimum submission requirement
  • Regulatory compliance testing
  • Ability to understand and adhere to regulatory compliance guidelines
  • Submission of files into Underwriting
  • Ability to determine what documents will satisfy a condition
  • Communicate missing items to Correspondent
  • Employee must demonstrate an understanding of the sensitive and confidential nature of the information they work with and adhere to professional ethical standards
  • Mortgage processing experience preferred
  • Correspondent Lending Experience
  • Proficiency in Microsoft Office suite including excel
  • Good understanding of all mortgage related regulatory compliance requirements
  • Ability to analyze mortgage loan related documents
  • Ability to work efficiently under time constraints and pressure
  • Excellent Customer Service and Communication Skills
23

Implementations Operations Consultant Resume Examples & Samples

  • Assess each client’s nightly, monthly and quarterly processing schedule to assist the client in creating a processing schedule in the DNA system assuring same or similar functionality of client’s prior system
  • Assists the client to define proper institution parameter and system settings, including but not limited to statement processing and basic notices
  • Responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces
  • Direct responsibility for planning, analysis, troubleshooting and re-enforcing client training
  • Two to four years of experience working in an operations center at a bank or credit union including both front and back office environments
  • Ability to work independently and within a team environment
  • Ability to travel up to 50%, within US and Canada and also internationally
24

Operations Consultant Resume Examples & Samples

  • Packaging and communicating conceptual foundations of new and existing: models, model specifications, underlying assumptions, limitations, variable selection, underlying data, developmental evidence, and documentation
  • Assessing quality of model outputs through back testing against realized outcomes, benchmarking against alternative models and other relevant tests
  • Aligning the mechanics of implementation with LOB tactical execution timelines and strategic development
  • Translating theory to practice and operationalizing sound methodologies in imperfect environments
  • Master's degree in Statistics, Mathematics, Finance, Engineering, Physics, Economics or related field
  • Functional experience with relevant statistical methods, hypothesis testing, and advanced machine learning (specifically artificial neural networks)
  • Data development experience with: Oracle, Hadoop, Teradata, and SQL Server
  • Strong knowledge of risk management principles
  • Deep understanding and knowledge of model performance measures
  • Minimum 5 years of experience in computational, engineering or scientific research or development roles
  • Minimum 5 years of programming experience using SAS
  • Experience in forecasting or quant group in a bank, financial institution or vendor
  • Ability to produce high quality technical documentation. 
25

Senior Operations Consultant Resume Examples & Samples

  • Strong business acumen across Wholesale Credit operational functions
  • Experience designing and building forecasting and/or capacity planning models
  • Ability to effectively develop and communicate an “executive level message” leveraging relevant business data
  • Highly organized with ability to manage deliverables on multiple projects and priorities simultaneously
26

Gwim Operations Consultant Resume Examples & Samples

  • Conduct proactive consulting calls with clients on technical issues. A significant number of these calls are with “challenging” clients who have a history of servicing issues, and often the interaction is with higher level contacts within the organization than the day to day contact
  • Conducting Nondiscrimination testing for selected clients. Entails becoming familiar with in-house nondiscrimination testing systems, as well as in depth knowledge of applicable laws and regulations
  • Resolving technical issues. Improves client experience and minimizes exposure through timely responses to requests for assistance and resolution of servicing problems
  • Training. Conducts training seminars for the firm and branch office staff on topics that affect all aspects of retirement plan servicing
  • Special Projects. Manages a variety of projects that enhance the quality of service provided to our clients
  • Support the Compliance Teams, Client Services, Outbound and Inbound processing teams by providing answers to technical questions, participating on client calls, reviewing NonDiscrimination Tests, Forms 5500 and 8955-SSA, and answering questions regarding Plan Documents
  • Participate in weekly meetings including Regulatory, special project, communications and staff meetings
  • 6 – 10 years experience in the Compliance industry
  • 401k and Trust Operation knowledge is required
  • Excellent Oral and Written Communication Skills
  • Working knowledge of Sungard’s Relius Administration software
  • ASPPA Designation or similar industry certification preferred
  • JD preferred
27

Operations Consultant Resume Examples & Samples

  • 2 or more years experience with mortgage document execution
  • Mortgage origination or servicing knowledge
  • Ability to effectively juggle multiple high priority activities concurrently
  • Intermediate Skills with MS Office Suite: Word, Excel and SharePoint
  • Analytical skill with background in reading code
  • Working knowledge of MISMO guidelines
28

Senior Operations Consultant Resume Examples & Samples

  • Proficient computer skills, including Windows, Word and Outlook
  • Advanced Excel skills, including V-lookups, Pivot Tables, Use of Function Formulas, Macros and use of charts and tables
  • Must have the ability to work well in a high volume production environment and meet established goals
  • Must have the ability to multitask with attention to detail and accuracy
  • Must have the ability to work well with others and follow directions
  • Effective problem solving skills
  • Business Intelligence (Microstrategy Developer) and Database Programming Knowledge (SQL)
  • Skilled in conducting in-depth data mining / data analysis
  • Bachelor degree or equivalent preferred
29

Senior Operations Consultant Resume Examples & Samples

  • Serves as first point of contact between the firm and regulatory agencies as well as an industry expert with regards to regulations
  • Gains a thorough understanding of new regulations and assess its impact utilizing internal and external resources as appropriate
  • Prepare and deliver written and oral presentations to Firm wide project stakeholders related to projects/updates
  • Manages vendor relationships focusing on all strategic initiatives, notices and changes communicated by the vendor in order to understand the scope and make appropriate recommendations
  • Monitors vendor service level agreements and holds them accountable
  • Serve as a liaison between Operations and other business units when solving issues
  • Drives execution against project plans and goals
  • Reviews regulatory rules that affect Operations and directs the creation of documents by functional area that correspond to procedures that would be impacted by the specific regulations
  • Actively collaborates with various regulatory working groups (SIFMA)
  • Identifies trending information and reports those changes/concerns/topics related to trends to the appropriate management team(s)
  • Provides appropriate management team(s) with written reports detailing trends as they occur
  • Participates in documentation review of procedures by reviewing for gaps/risks and make recommendations to management team to ensure gaps are covered and risk minimized
  • Creates process maps of departmental processes and system workflow to help explain the flow and educate associates
  • Directs Users Acceptance Testing (UAT) and make recommendations at decision points
  • Special projects as assigned
  • Functional, operational and technical requirements of all systems used in Operations
  • Principles of banking, finance and securities industry operations
  • Investment concepts, practices and procedures used in the securities industry
  • Representing stakeholders on project teams and problem solving with large, complex cross-functional systems and processes
  • Problem solving and business judgment and organization skills
  • Preparing reports, summaries and other written communications
  • Translating broad concepts into specific action and related success measures
  • Using required software applications
  • Attend to detail while maintaining big picture orientation
  • Solve complex problems
  • Coach and mentor others
  • Incorporate needs, wants and goals from different business unit perspectives into operational processes
  • Bachelor's degree in a related field or an equivalent combination of education and work experience
  • Will typically have a minimum of ten (10) years of relevant experience in financial services
  • Project work and business analysis/process improvement within financial services industry highly preferred
30

Lending Operations Consultant Resume Examples & Samples

  • Build and maintain relationship with custodian to deliver, release and ship collateral documents
  • Handle mortgage related tasks around reconciling and monitoring data accuracy on Mortgage Electronic Registration Systems (MERS)
  • 1 to 2 years of related work experience
  • Good understanding of mortgage products/documents and processes
  • Knowledge and experience of collateral files and clearing of collateral files
  • Excellent time management and multitasking skills
  • Proficient with Microsoft Office (Excel, Word, PowerPoint and Access)
31

Operations Consultant Resume Examples & Samples

  • Operating their work area in full compliance with local EHS legislation and codes
  • Understanding the EHS aspects and hazards of their work area and managing them to acceptable levels of risk or impact
  • Reporting, investigating and promptly addressing substandard acts and conditions
  • Effectively implement the facility EHS Management System
  • Ensuring that business activities support the facility EHS policy and the K-C Corporate OS&H and Environmental policies
  • Operating the Logistics area in full compliance with local EHS legislation and codes
  • Identifying EHS aspects and hazards and managing them to acceptable levels of risk or impact
  • Driving the setting of EHS objectives and evaluating the effectiveness of the facility EHS Management System
  • Coordinating resource support for 4 converting lines. This involves coordinating engineering support (mechanical, electrical, process), coordinating maintenance/operator support as well as providing operations expertise
  • Identify improvement areas and use Lean and OPEX tools to improve converting lines’ operation in order to support key business objectives. These objectives should be well understood by Operations staff, Operator leadership and Maintenance leadership
  • Participate in periodic team reviews covering status versus objectives, strategies, action plans, maintenance activities and resource needs
  • Develop and/or implement visual management, standard work, and leader standard work and other department programs/procedures such as centerline projects, training programs, housekeeping policies, etc. to deliver our Safety, Quality, Delivery, Cost and People Results
  • Provide leadership to improve department housekeeping to reflect credit on the department and help promote safety and quality
  • Manage several of the Converting Department administrative tasks such as yellow material runs, Qhold disposition of wadding and finishing supplies, validate and correct Pims and MIDAS data, ensure visual management is up to date and that trigger points enable problem solving
  • Support KC global and KC NMC leadership by actively displaying organizational sensitivity on corporate or management decisions and willingly adopting and advancing corporate initiatives
  • Work within and coach less experienced team members on internal control policies and procedures, OPEX and Lean tools
  • Communicating fully with supervisors, subordinates and others who have a need to know. Be informative, communicating in a way that is timely, complete, accurate and in a responsive manner
32

Product Operations Consultant Resume Examples & Samples

  • Leverages familiarity with and utilizes available current data sources/tools and measurement processes to design, create and maintain analytical support for state product teams with an appreciation for state-specific nuances
  • 3-5 years of related experience; college degree preferred
  • Strong proficiency in Microsoft Office suite
  • High-level organizational and project management skills in order to handle multiple concurrent assignments in a timely manner and to monitor processes throughout a team or department
  • Strong decision-making and problem- solving skills
  • Strong attention to detail; can analyze data and review analysis from others and identify and resolve data issues of basic to moderate complexity
33

Operations Consultant Resume Examples & Samples

  • Provides high level of operational expertise through analysis and interpretation of data gathered for decision support. Gather and challenge assumptions from various multi-disciplinary teams, develop operational reports, and assist in preparation and presentation of business plans
  • Collaborates with system and/or entity level resources in the development, planning, training and implementation of operational applications and processes to achieve entity and/or system goals and objectives
  • Initiates and directs the identification and implementation of operating improvements and efficiencies by identifying important trends and variances through the review of management reports and operational analysis. May serve as Business Unit COO
  • Facilitates the integration of operational and business standards into work process, cultural changes and systems implementation in support of achieving organizational goals. As assigned, works on system-wide organizational performance, productivity and staffing model initiatives that have a direct effect on operations
  • Monitors and measures the qualitative and quantitative improvements achieved through the project(s) to support realization of benefits at the system and/or entity level, including process improvement outcome analysis, return on investment, issues tracking and resolution
  • Oversees the development of training materials, coordinates and conducts formal and informal on-site application system education and provides support for the use of these systems and redesigned work processes. Identifies training and support needs, assesses tools and assists in the development of materials to effectively implement and support projects and related processes. Directs, schedules and delivers training; maintains and updates all training materials as upgrades occur
  • Acts as a technical and procedural knowledge resource for operational leadersand triages operational issues
34

Operations Consultant Lean Operations Excellence Resume Examples & Samples

  • Mentors and coaches leaders at all levels to drive lean thinking into all aspects of operations
  • Teaches leads, demonstrates and helps assigned leaders build Lean Management Systems, (LMS) including tracking and auditing. Actively encourages Gemba management by participating in and coaching leaders to do leader Gemba rounding and layered audits
  • Teaches most Operations Excellence and continuous improvement courses, coaching students to complete their course deliverables. Helps develop educational curriculum to train personnel on the use of specific process improvement and quality management tools and techniques. May assist in conducting additional sessions in support of the management development program of the sites
  • Acts as project leader, coordinating and facilitating the work of a project team and providing technical support, including collection and analysis of data and documentation of results. Develops project approaches and prepares detailed work plans for the successful and timely completion of projects. Conducts research and other preparatory activity prior to initiation of projects to ensure best approaches and solutions to problems. Reviews and coordinates team member work plans. Informs manager of project status
  • Provides decision support to administration, department directors, and managers to support planning and operational decisions. Optimize and improve reports by determining the customer's needs and by collecting, organizing, and analyzing data. Utilizes and maintains various data applications including spreadsheet, database, report writer, graphic, and statistic packages
  • Assists in analysis and lean layout workshops for facility needs to include workflow analysis, space programming and functional layout design. May apply simulation technology to the process
  • Utilizes a systems approach to conduct operational analyses of organizational or departmental systems and processes, applying various industrial engineering techniques. Consults with management and/or team to design and implement operational improvement strategies and monitors effectiveness
  • Maintains regular communication with management to identify and plan for upcoming organizational changes impacting operational efficiency
  • Demonstrated self-direction and results orientation
  • Excellent analytical and problem solving skills applying advanced techniques
  • Consulting and/or project management experience
  • Formal 3+ day lean or six sigma training and 12+ successful projects with documented successes
  • Ability to conduct professional presentations for executive level audiences
  • Ability to prioritize, plan and execute
  • Software
  • Politically sensitive to the dynamic interplay that occurs between systems and sites
  • Willing to travel 20-60% of the time (local travel)
35

Business Operations Consultant Resume Examples & Samples

  • Enable and support sales and marketing business processes
  • Define operational models for our clients with standard operating procedures, governance criteria, roles and responsibilitie
  • Lead major process enablement and re-engineering initiatives
  • Manage large teams across offices and coordinate multiple work streams to produce high-quality results
  • Provide thought leadership and innovation, advising internal groups and leading initiatives on business operations excellence
  • Manage client relationships to ensure long-term strategic partnerships
  • Work on multiple client engagements, strengthening analytic and project management skills
  • MBA degree and bachelor's/ master's degree in technology or engineering, MIS, operations management, computer science or related academic program, plus 3-5 years of prior project management experience in technology or operations. In lieu of an MBA degree, 6-10 years of relevant work experience may substitute
  • Team orientation and leadership experience
  • Process management and improvement focus
  • Strong work ethic and personal initiative
  • Structured problem solving skills
  • Ability to lead large engagements
  • Ability to work in global cross office teams
  • Mastery of Lean Six Sigma principles (Black Belt certification preferred)
36

Senior Operations Consultant Resume Examples & Samples

  • Position will interact with, and represent the team to a wide range of leaders and business partners across and outside of CFS&O
  • Strong ability to establish relationships, influence and lead diverse groups in order to achieve optimal results
  • Ability to navigate enterprise, research and resource information across the bank
  • Ability to quickly learn new subject matter
  • Demonstrated ability to drive process improvement and adapt quickly to new demands
  • Strong written & oral communication skills; able to target messaging to different audiences, deliver effective presentations, facilitate meetings & Executive level communications
  • Advanced proficiency or certification in various MS tools including Excel, Access, PowerPoint, Visio and SharePoint 2010. MS SharePoint Web Development highly desired
  • Six Sigma Green Belt Certified
  • 3 years of Project/Program management experience
  • Preferred Assignment Location – Charlotte (Jacksonville or Dallas will also be considered)
37

Operations Consultant Resume Examples & Samples

  • Leads or supports regular strategic and/or high-level tactical discussions with the client to review the use of the application and to design methods for optimizing the use of application
  • Keeps abreast of product functionality, roadmap, and trends in the industry and advises clients accordingly. Serves as a bridge between Fieldglass services and the client
  • Understands and communicates client support decisions
  • Uses the knowledge achieved by solving a business problem within one client case to help achieve solutions in other client cases
  • Serves as a client and application subject matter expert (SME) in the management and execution of project tasks. Encourages client to efficiently use the application and effectively markets new functionality
  • Approves any change to existing client designs or configurations
  • Manages client enhancements by evaluating the request, understanding the gravity and impact to client’s overall goals and relationship health, and working collaboratively with Product Development
  • Determines solutions for closing any gaps between the request and the ability to deliver. Shepherds accepted requests through the product development lifecycle, and manages client expectations for requests that cannot immediately be addressed within the application
  • Serves as a client advocate to ensure that accepted requests aren’t diluted down, and works collaboratively to determine the possibilities for fitting requests into the release planning and testing cycle
  • Leads or monitors multiple client projects of moderate scope including expansions, implementations, integrations, and enhancements
  • Completes scoping documents in order to identify key drivers of time and cost
  • Submits documents to or serves as an assessor to determine client commitment level, budget, and statement of work
  • Coordinates resources and answers questions from other FG staff regarding client background, decision makers, and design
38

Professional Services Business Operations Consultant Resume Examples & Samples

  • Project Accounting
  • Manage sub-contractor costs and payments against statement of work
  • Manage charges to/from other NCR offices. Journal entries
  • Follow contracts to ensure that all revenues due to PS are received, maximize PS revenue
  • Track project costs, revenues, and target margins
  • Initiate customer billings via PSA and ensure billing is done appropriately; Make appropriate accounting entries
  • Financial/ Business Management of PS practice using data analytics and KPIs
  • Manage and Direct Revenue forecast through proactive Project Progress & Milestone Reviews
  • Serve as Subject Matter Expert for Professional Services Automation tool
  • Set up projects in PSA; Create project budgets and amend where necessary
  • Follow up to ensure Timesheets are processed and approved accurately and on a timely basis
  • Set up new employees in PSA and provide training on the system
  • Provide coaching to Project Managers in understanding NCR project accounting and to use this to manage their projects
  • Closing projects and engagements when complete; Yearly maintenance
  • Provide Professional Services expertise/analysis to PS management
  • Recommend and implement corrective actions to improve results
  • Analyze PS business and evaluate metrics, identify opportunities and actions for improvement
  • Conduct monthly Region reviews
  • Share PS expertise/analysis in the form of operational reviews and audits, as well as process review and audits for compliance
  • Use EDW PS Universe to create ad-hoc reports; Mentor others
  • Mentor/assist Professional Services management implement the PS Business Model
  • Develop and deploy global processes, systems, tools, and metrics to facilitate management of PS resources
  • Train PS management on new responsibilities related to management of PS resources and standard PS operating practices
39

Benefit Operations Consultant Resume Examples & Samples

  • Ensures process mapping is complete; provides feedback and guidance to less senior analysts/consultants
  • Process Recommendations: Determines process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for complex processes or for portions of larger or inter-related processes
  • May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks
  • Shares accountability for realization of results with process owners and may present recommendations to stakeholders and process owners
  • Health care or insurance experience preferred
40

Technology Service Operations Consultant Resume Examples & Samples

  • Establish and Maintain IT Change Management processes to eliminate unplanned IT Service interruptions while maintaining efficiency
  • Establish key Technology area relationships, providing an avenue to assess and recommend Enhancements to the Change Management Process so as to facilitate controlled introduction of Technology Changes
  • Understand Enterprise Risk as it pertains to Technology Changes and how to measure, quantify, describe, mitigate and eliminate risks
  • Ensure that Change Management processes are monitored for efficacy and efficiency
  • Partner with the Technology area leaders to resolve Change Management Process issues while maintaining perseverance with respect to the main goal: eliminate unplanned outages
  • Drive and complete Change Management initiatives with little to no supervision. Be able to work at a Consultant level, asking the right questions and anticipating the next need
  • Create testing procedures, requirements, documents and evaluation methods using Microsoft Office applications including Word, Excel, PowerPoint, Visio and Access. Be able to utilize pivot tables for data and trend analysis
  • Bachelor’s Degree in Computer Science, Information Technology, Healthcare Management, or related field
  • Broad IT Process Improvement experience, preferably in a large corporate environment
  • Good communication skills, both written and oral
  • Good Problem Solving skills and Root Cause Identification from a process perspective
  • Six Sigma Certification
41

Operations Consultant Resume Examples & Samples

  • Implement strategic plans and financial reporting
  • Support the achievement of business goals by working on more complex activities or projects with others within the unit and with partners
  • Lead projects and coordinate resources
  • Participate in management meetings/conference calls
  • Build and maintain relationship with key business partners
  • Solid understanding of the Fixed Asset process
  • Support a deadline driven environment
  • Participate in projects and process improvement initiatives
  • Bachelor's degree, in accounting or finance or equivalent work experience
  • 2 to 4 years of accounting or financial analysis work experience
  • Strong communication, organization, presentation, analytical and leadership skills
  • Analytical Abilities / Financial Acumen - Systematic application of a combination of inductive and deductive reasoning to examine information, interpret results and arrive at well-founded logical conclusions
  • Builds Partnerships - Builds broad-based business relationships across the organization. Skillfully influences peers and colleagues to promote and sell ideas. Proactively surfaces and resolves conflicts
  • Understanding of accounting and fixed assets
  • Strong excel skills
  • Highly organized and attention to detail and focus on quality
  • Experience using Oracle and SAP eLedger
  • Familiarity with the Oracle system
  • SAP/eLedger experience
  • Understanding of Ariba
  • Strong business and financial acumen
  • People Management/Supervisory Experience preferred
  • Fluent in Japanese, written and verbal
42

Service Operations Consultant Resume Examples & Samples

  • Associate’s or Bachelor’s Degree in Administration or 3 to 5 years’ experience in the Health Care Industry
  • Experience within the health service or health care industry; and / or service operations
  • Experience handling providers issues and matters
  • Strong verbal and written communication skills in Spanish
  • Basic/Intermediate communication in English - It is not required to be fully bilingual but must understand basic English because our systems and trainings are mostly in English
  • Ability to meet performance metrics
  • Able to manage time, work with minimum supervision and meet deadlines
  • Customer focused and people oriented including but not limited to managing difficult clients
  • Proficient in Office
  • Computer oriented
  • Experience with Accelehealth, CCP2, PMHS, and CAS including claims system
  • Knowledge in claims, including CDT Codes, ICD-9, CPT codes, editing rules, billing practices, among others
43

Financial Operations Consultant Resume Examples & Samples

  • Assist in successfully rolling out the NetSuite ERP, a business critical systems/tool by
  • 5+ years of expert experience in Finance and Accounting
  • ERP (Enterprise Resource Planning) tool implementation experience
  • Attention to detail, hyper-organized
  • Strong communication skills, interacting with a variety of people across the agency: Project Management, Information Technology, Resource Management, and 3rd Party ERP Vendor
  • Adept within Office suite with emphasis on Excel and PowerPoint
  • Agency and operations experience is preferred
44

Operations Consultant Resume Examples & Samples

  • Knowledge of UN accounting, transaction processes (including knowledge of ATLAS and IPSAS) and internal control objectives
  • Knowledge of risk assessment and management concepts
  • Prior relevant work experience with UN Women / UNDP is a plus
  • Demonstrated leadership, problem solving and strong verbal and written communication skills
  • Demonstrated ability to develop and maintain good working relationships and communicate constructively with different levels of management and staff
  • Ability to work in a complex group environment and understand the local context / UN practice in the country
  • Self-motivated with excellent time management and organizational skills
  • Ability to maintain strict confidentiality when working with personal staff member issues
  • Proficiency in MS office and database applications
  • Minimum of five years’ experience providing similar support in Operations
  • Practical Experience in performing pre-audit assessments
  • Experience in reviewing, analyzing, validating and reconciling financial/accounting information
45

Financial Operations Consultant Resume Examples & Samples

  • Requires a BS/BA in finance, accounting or business administration; 3-5 years experience in a finance/health insurance field capacity; prior experience with relational databases, mainframe and client server report writers; or any combination of education and experience which would provide an equivalent background
  • MBA, CPA, CMA, CFA or applicable professional designation preferred
  • Experience testing automated processes is preferred
  • Strong proficiency with Microsoft Excel is a must
  • Experience using query tools to search, summarize and extract data from database application files preferred
  • Knowledge/experience with MS Access and Visio desired
  • Claim processing experience is preferred
  • Ability to problem solve and think creatively in order to design control points into automated processes
46

Business Operations Consultant Resume Examples & Samples

  • Investigate and respond to customer queries via telephone and email
  • Cashing out existing customers’ cash passports and closing their accounts
  • Providing support regarding transaction queries and system errors to our network
  • Process and amending large amounts of e-payments daily
  • Communicating with finance teams to ensure payments and accounts are up to date
  • Working in a busy team based environment
47

Marketing Operations Consultant Resume Examples & Samples

  • At least 5 years of ad agency experience; preferred account management experience
  • Previous experience leading teams
  • Clear understanding of Lilly policies, CIQ procedures and Job Aids, and Regulatory environment with the ability to answer questions from cross-functional business partners
  • Ability to successfully manage complex projects involving multiple stakeholders and interdependencies
  • Ability to coordinate and build relationships cross-functionally (marketing, medical, legal, regulatory, health outcomes, senior leaders, etc.)
  • Six sigma training and/or relevant process improvement experience
  • Knowledge and demonstration of good communication practices and tools/technology
  • Project management experience including demonstrated ability to coordinate detailed timelines and projects
  • Ability to make trade-offs and to prioritize
  • Relationship builder and collaborator
48

Operations Consultant Resume Examples & Samples

  • Team up with the best people on the most challenging Financial Services programmes
  • Share knowledge with people known for their world-class expertise and insight
  • Work with global clients, locally and internationally
  • Be exposed to different business cultures in high-performing teams
  • Help shape the future of financial services
  • Develop an international network of colleagues and clients that will last a lifetime
  • Understanding of front and back office functions and processes
  • Experience in one or more of the following areas is essential
  • Business Requirements Definition - Functional Requirements Definition, Use Case Definition, Business Analysis
  • Business Case Design – Cost / Benefit Analysis, Numeric Analysis, Scenario Analysis
  • Business degree, at 2:1 or better
  • Extensive Operational experience
49

Operations Consultant Resume Examples & Samples

  • Enterprise- wide change as a result of market and distribution channel changes
  • Front office operating model development to capitalise revenue enhancement opportunities
  • Strategy development including channel and distribution strategy
  • Operating Model Design - Target Operating Model, Organisational Design, Functional Architecture, Locational Model, Application Architecture, Sourcing Models, Onshoring / Offshoring, Industry Utility Models, Operational risk and control frameworks
  • Customer analysis, segmentation and proposition development
  • Customer Relationship Management
  • Qualifications
50

TCE Operations Consultant Resume Examples & Samples

  • Project administration for project creation and project time and revenue forecasting
  • Liaison with partner suppliers to provide time forecasting and timesheets/expenses
  • Generate and distribute regular and ad hoc reports and presentations
  • Manipulate existing reports to isolate specific data elements that are needed to solve stated problems
  • Become familiar with the structure of the FICO EMEA TCE business, by client, product, project, etc
  • Work with leaders of the TCE business practices for the purpose of project revenue forecasting, expense management, deal reviews, etc
  • Conducts special projects at the direction of the Director of TCE Operations
  • Ability to attend to detail
  • Ability to disagree respectfully and articulate views concisely
  • A team player who expects to do his / her part
  • Basic understanding of accounting principles
  • College or University educated
51

Business Operations Consultant Resume Examples & Samples

  • Leads the development of operational measurements. Provides consultative assistance to business management through data analysis and reporting
  • Supports operational management in the development and analysis of key metrics and statistics to optimize efficiency of operational resources
  • Prepares reports and conducts trending analysis/root cause analysis. Analyzes processes and makes recommendations for improvement. Drives initiatives in support of the approved recommendations
  • Participates in strategic discussions and represents business operations in strategic initiatives, providing the necessary input and analytics around business intelligence
  • Provide business case review and preparation support as needed
  • Demonstrates strong organizational and analytical skills with ability to move quickly from insight to action
  • Strong ability to collaborate in a matrixed team environment
  • Financial and analytical ability
  • Executive presence, with strong verbal and written communication skills
  • Knowledge of job associated databases, software, and/or documentation
52

Financial Operations Consultant Resume Examples & Samples

  • Develops and maintains VZT & VZW Methods and Procedure documentation
  • Receives general guidance for the accomplishment of short to medium term goals and operating objectives
  • Plans and executes work. Exerts significant latitude in determining objectives of assignment
  • Act as VZT Finals process support liaison to Customer Financial Services and all Sales Channels
  • Audits, analyzes, and measures processes to ensure compliance with internal policies and controls are met
  • Collects and analyzes VZT & VZW data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies
  • Reports and analyzes VZT & VZW metrics to evaluate financial controls relating to VZT & VZW Recovery Management
  • Develops VZT and VZW business requirements and benefits for strategic project BRD/RT
  • Investigates and resolves high level customer escalations; root cause analysis and corrective action
53

Service Operations Consultant Resume Examples & Samples

  • Contribute to the identification, analysis and resolution of service needs and problems in assigned disciple/district
  • Perform complex analysis work, identify and resolve problems that are either tactical or strategic in nature
  • Develop and meet expectations; deliver results, consider and recommend alternative courses of actions, make timely decisions and develop greater communication skills
  • Assist dealers in business planning
  • Counsel dealers on facilities, tooling, systems and on effectiveness of meeting expected business results
  • Counsel dealers to develop increased human performance capability (i.e. identify performance gap solutions)
  • Advise on existing and potential customer service issues and improvement measures (i.e. recommend ways to enhance customer satisfaction through training, financial/insurance services, customer support agreements, etc.)
  • Consult with dealers on process improvement methods and assist with process evaluation
  • Understand and keep current on customer/dealer market and needs and understand how and why decisions are made within their work group and organization
  • Apply knowledge of products, technology, industry, and product support, in support of Caterpillar, dealer and customer expectations and needs
  • Provide direction and guidance to regional peers and district reps
  • 3 to 5 years prior experience in field assignments
  • Demonstrated ability to work independently and to communicate effectively with others in the work group, dealer personnel and customers
  • Demonstrated ability to work on increasingly more complex assignments and provide direction to lower level reps on project assignments
  • Experience and familiarity with 6 Sigma, Repair Process, 5S, Facility Planning and Design, Service Shop Tooling, Customer Relationship Management
54

Operations Consultant Resume Examples & Samples

  • Bachelor’s degree in accounting, finance or economics preferred or 4- 7 years’ experience in financial services/securities processing
  • Proficient in Microsoft Office, specifically, Excel, Word, PowerPoint, Visio and Outlook
  • Proficient in FTS applications
55

Utilities Customer Operations Consultant Resume Examples & Samples

  • Customer Strategy and Customer Experience: Segmentation, customer strategy and proposition development, channel strategy, customer journey improvement
  • Customer Data Analytics
  • Customer Operations Transformation: Operational effectiveness, contact centre improvement / transformation, digital channel management, people and operating model change, analytics driven insight development, process improvement
  • Knowledge of emerging digital technologies and their impact on service and sales strategies
  • Lean SixSigma skills
  • Initiative identification, technology roadmap development, product selection, Data, Analytics, Channel Management, CRM and other systems delivery
  • Experience of delivering improvements to Customer Services organisations (e.g. Improved Customer satisfaction, reduced cost to serve, increased market share, reduction in customer churn, increase in sales)
  • You will have a good understanding of the Utilities market and how the various market participants interact through the industry
  • Significant expertise in one or more aspects of the Customer domain (as listed above) and the ability to credibly advise clients and lead projects in that area
  • Understand best practices of key customer KPIs for service and sales function of an organisation
  • Understand levers of high performing customer service organisations and set up a process of monitoring and tracking benefits
  • Translate customer insights into tangible actions aligned to specific business issues
  • Experience of leading teams through challenging projects
  • Insight into Utility Retail customer operations and Utility Retail customer propositions
  • Deep analytical capability
  • Structured and innovative problem-solving
  • Business development skills
56

Analytics Operations Consultant Resume Examples & Samples

  • Working with various of industries
  • Responsible to define and develop forecasting models - to empower the organization to make informed decisions. Develop and maintain analytical models via R, Python, SAS (or similar)
  • Design and develop re-use-able analytical models and data driven assets in support of our analytical service offerings
  • Develop innovative thought leadership and contribute to the creation of points of view on re-usable models by industry solution
  • Interface with clients to understand engineering aspects of complex equipment and equipment history to create predictive models
  • Work with a team and consultant/manager
  • Minimum bachelor's degree from an university of repute
  • Excellent English communication skills (written & spoken)
  • 4+ years of overall experience within industry or consulting (preferred) with an international exposure
  • Delivering business value by applying quantitative models in the Operations field
  • Defining and developing forecasting models
  • Strong analytical and problem solving skills is necessary
  • Experience in data extraction, manipulation and reporting capabilities, strong analytical and modeling skills
  • Deep knowledge of analytical tools like R, Python or SAS
  • Strong ability to place quantitative analysis in the context of business processes
  • Possesses excellent communication (written and oral) skills and excellent presentation skills
  • Comfortable functioning in a broadly positioned and highly diverse consulting firm
  • Excellent team work and ability to work in distributed delivery environment
  • Skilled in using MS Excel and MS PowerPoint
  • Mathematics/ Statistics/ Econometrics/ Computer Science background
  • MSc in statistics/econometrics or related field
  • Good level of the other foreign language (German/ French/ Italian/ Spanish etc) would be an asset
  • Other tools like Cognos, SPSS, KXEN, Hadoop, QlikView and other data management tools will be an asset
  • Knowledge of SQL or other DBMS is preferred
57

Senior Laboratory Operations Consultant Resume Examples & Samples

  • Laboratory Operations and Management – Experience in monitoring and maintaining balanced workload functional areas during peak and slack periods. Proven ability to drive results and develop plans and strategies to address challenges and opportunities and manage change. Experience in the acquisition, qualification, and coordination of service of laboratory instrumentation
  • Analytical techniques - Develop and analyze analytical data sets, creating meaningful visualizations. Experience in developing and applying advanced statistical methods and techniques including hypothesis testing, pattern discovery, regression, cluster analysis, forecasting, classification, and optimization
  • 5-7 years’ experience working as a Laboratory Operations Specialist or Manager; preferably within a regulated pharmaceutical laboratory environment
  • 2+ years’ experience working with relational databases and at least one business analytics or data visualization tool
  • Demonstrated business acumen; ability to listen and understand client requirements
  • Demonstrated ability to multitask and work on multiple projects concurrently
  • Ability/experience to work across different countries and cultures would be a clear advantage
58

Production Systems Maintenance Operations Consultant Resume Examples & Samples

  • Direct Experience with at least one of the following: mainframe applications, relational databases, web services
  • Understands how data flows through systems
  • Experience in a Productions Systems Management role with equivalent development or IT-Business relationship experience
  • Experience in leading small efforts across teams
  • Experience working with data across applications
  • Experience with Production Systems Management
59

Service Operations Consultant Resume Examples & Samples

  • Conducts dealer enrollment meetings to achieve assigned objectives
  • Facilitates Express Service business planning sessions for Nissan dealers participating in the Express Service initiative
  • Implements Express Service processes at selected Nissan / Infiniti dealerships including sustainment contacts to achieve assigned KPI’s
  • Process implementation is achieved through in-dealership consulting and training of the following activities; conducts an assessment of the dealerships current state of express service readiness, develops agreed upon action plans to implement required changes, trains appropriate dealership staff on new express service processes including a service selling system of needed vehicle repairs, customizes a service introduction process that is agreed to and approved by dealership executive management, develops monthly marketing plans to further increase consumer awareness of the dealership’s express service operations
  • Leads ongoing dealership countermeasures to achieve business plan objectives as needed to achieve operational Express Service KPI's
  • Conducts annual certification visits to determine the certification status of participating dealerships
  • Develops dealership specific training plans to improve skillsets of fixed operations personnel
  • Maintains ongoing sustainment contacts in support of both Express Service and Project SX improvement activities
  • Facilitate regional fixed operations improvement meetings with dealership management, including the development of training materials
  • Partners with regional management, FOM’s and DOM’s, on Express Service related dealership action plans
  • Responsible for achieving incremental growth in service retention through improved dealership fixed operations processes
  • 3+ years dealer contact, preferably related to parts and service; prior work may be a combination within a dealership, region, headquarters, or manufacturing facility
60

Business Operations Consultant Resume Examples & Samples

  • Bachelor’s Degree in Accounting, Finance, or other related Business discipline
  • Self-starter with strong teaming skills and ability to develop relationships with key stakeholders across functional areas that have access to information needed for pricing analytics
  • Excellent oral and written communication and presentation skills at all levels of the organization senior management, team members, peers, and partners
  • Highly proficient in Microsoft applications (Excel, PowerPoint, Word)
  • Ability to work with highly confidential information
  • Master’s Degree (MBA) preferred
  • Preferred strong knowledge of NCR systems (EDW, HFM)
61

Franchise Operations Consultant Resume Examples & Samples

  • Provides leadership for each Franchise organization in the market to ensure customer satisfaction
  • Leads the way by working with each area Manager in the market to deliver profit goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times
  • Partners with each Franchisee in the market to build sales over last year’s sales achievement
  • Accountable for coaching and training various levels of Management for operational excellence, supports national training initiatives
  • Absolutely uncompromising execution of the highest standards of OSHA, local health and safety codes, and company safety and security policy
  • Leads recognition and motivation efforts throughout the market
  • Resolution oriented in all Employee Relations (ER) activities; provides needed ER assistance to managers; is proactive in addressing ER needs in the market
62

Fixed Operations Consultant Resume Examples & Samples

  • Perform loss control assessments and activities
  • Serve as subject matter expert for all Fixed Operations Consulting Servcing programs
  • Implement, support, and track progress of Fixed Operations Consulting programs throughout sales area
  • Identify new Fixed Operations Consulting sales opportunities and implement a marketing plan for the sales area
  • Liaise with the sales department to win new business and increase sales
  • Complete profitability analysis of dealership fixed operations, and execute solutions relative to identified opportunities
  • Interact with approved vendors to assist with marketing, implementation, execution and support of various service drive tools/programs
  • Assist with and execute other operational activities as assigned by manager such as project work and training
  • Support enrollment of Ally Premier Protection within the marketplace
  • Proven work experience in franchised dealership Fixed Operations and/or Service management
  • Experience in analysis and diagnosis of dealership operating statements preferred
  • Ability to grasp customers' needs and provide solutions
  • Experience working with Salesforce.com or similar CRM helpful
  • Self-motivated, driven and able to work independently
  • Expert in loss control; pattern/trend recognition, industry best practices, policies and procedures
  • Computer use competency/proficiency in MS Office programs
63

Senior Operations Consultant Undp / Bpps Resume Examples & Samples

  • Provide assistance in reviewing and managing project documents posted by Country Offices in the Project Document Centre
  • Review, enhance and improve project related data fields
  • Advise country offices and headquartersbureaux on project data quality improvements
  • Provide support in the development of transparency related organization-wide training and communications material
  • Advise on open.undp.org portal enhancements and test project portal service to report bugs and possible inconsistencies
  • Guide country offices (COs) and headquarters units on geographic data entry with the aim of capturing location details for all UNDP active development projects; and
  • Attend to all transparency/IATI related queries
  • Monitor data quality and advice on data quality improvements
  • Implementing system requirements to enable fund traceability in UNDP published IATI data
  • Ensure UNDP data publication is updated with latest IATI Standard and the publication format (XML) is fully compliant with the latest schema
  • Review 2017 Aid Transparency Index methodology and prepare UNDP for the assessment
  • Manage geolocation database and coordinate with COs in data collection
  • Maintenance and improvements to the GitHub repository
  • Participation in the Open Aid Partnership with the World Bank
  • Propose and test enhancements to the open.undp.org portal
  • Liaise with “Publish What You Fund” (PWYF) in 2017 transparency index assessment and review the tracker and survey results to confirm the accuracy of results for UNDP
  • Work closely with OIMT in automating the IATI data publication process
  • Meet UNDP’s IATI implementation Schedule commitments for 2016 and report progress through 2017; and
  • Prepare capital spend criteria for public disclosure and work with OFRM and OIST to collect data from COs. Provide support to transparency related training plans
  • 10 years of experience in operations and data & knowledge management
  • Demonstrated knowledge and experience with the International Aid Transparency Initiative is required
  • Demonstrated experience with PeopleSoft ERP systems is required
  • Previous experience dealing with complex tasks involving IATI and PeopleSoft, including excellent attention to detail, and client service experience is required
  • Experience with UNDP financial management systems is a distinct advantage
  • Previous experience in technology services including Jekyll and Github, testing, online geographic tools and web data related tools
  • Strong knowledge of project management – PRINCE II is an asset
  • Previous experience in UN or other related international organizations
  • Demonstrated experience in entering and reviewing data and following routines quickly and accurately
  • Ability to analyses problems and present clear options for solution and
  • Familiarity with open data and transparency polices and/or familiarity with mapping and geocoding experience is an asset
  • Only those candidates who meet the minimum level of education and relevant years of experience requirements as well as the mandatory/required will be longlisted and considered for the technical evaluation. The technical evaluation will include a desk review and an interview
64

Consumer Operations Consultant Resume Examples & Samples

  • Bachelor’s degree in Engineering (advanced degree preferred)
  • 3 years+ of front-line experience with a focus in at least one of the following areas: consumer planning, consumer operations management, performance improvement, and/or operations support functions
  • Experience in leading large implementation programs crossing multiple functions
65

AUP Operations Consultant Resume Examples & Samples

  • Managing ARM university Program front-end customer interface including responding to technical queries
  • Leads’ qualification and processing through the ARM University’s programme’s operations pipeline from lead nurturing to customer fulfilment and ongoing relationship management
  • Market research and analysis
  • Contribute to the team’s wider events including technical workshops, conferences, and industry meets
  • Contribute to the execution of the overall team’s marketing plan including web and social media channel updates
  • KPI measurement and tracking
  • Other tasks as and when needed
  • Graduates with adequate knowledge of the silicon/computer industry and education system
  • Experience Level: 0 – 3 years
  • Knowledge of the silicon/computer industry and education system
  • Knowledge of operations management and organizational effectiveness
  • Excellent communication skills in English – Written and verbal
  • Proficiency in the use of Microsoft Office tools
  • Social media skills
  • Interpersonal skills – liaising within internal business groups and external stakeholders viz, academicians, govt. officials and other industry members
  • An appreciation of different cultures
  • Ability to multitask and meet deadlines
  • Capable of working under supervision and independently
  • Highly self-motivated, reliable, with positive attitude
  • Experience in using CRM
  • Experience in dealing with the academic sector in Europe, North America or South Asia
  • Knowledge of a second language (European, Asian)
  • Experience in digital marketing automation, email campaign, digital marketing tools
  • Experience in web site administration and HTML skills
66

Operations Consultant Resume Examples & Samples

  • Defines, designs and implements key operational processes including the ongoing monitoring and continuous improvement of processes. Functions as part of the Customer Operations leadership team on a wide variety of strategic and functional projects that focus on building new capabilities for service delivery. Establishes critical success factors for the processes including the associated metrics to assess success, communicates results and drives the changes to effectively increase performance
  • Leads and develops team to deliver results through various methods and career development
  • Develops close working relationships with other members of the Operations team, such as the Metrics and Reporting team, the QA team, the Billing team, the Print Supply Management team, etc.; as well as key stakeholder business areas like Product teams, IT, etc
  • Continually reviews new media and channels; develops and implements process improvement to effectively and efficiently meet consumer needs, as well as, support, training and technology needs. Provides governance to ensure alignment with process design and monitors outputs as necessary. Utilizes tools and communications to create best practices through the organization
  • Drives efforts for competitive intelligence through the Operations organization to include common data points/collections and analyzing and coaching process
  • Work with outside vendors to research, identify and deploy best practices and processes
  • Ensures appropriate tools are in place to support all processes and appropriate employee engagement is in place to provide efficient and effective service to consumers
  • May be responsible for providing overall training and on-boarding of Operations resources for consistent knowledge sharing
67

Lean Operations Consultant Resume Examples & Samples

  • Location/Facility – Carrollton, Texas
  • Bachelors Required, preferably in Industrial Engineering
  • 4-7 years of experience applicable to position
  • Required Travel: 20 – 60% locally
68

Lean Operations Consultant Resume Examples & Samples

  • Develops communication and continuous improvement training plans for internal staff and external customers
  • Participates in performance improvement teams and provide facilitation and technical support to assist the teams including collection and analysis of data and documentation of results. Provides facilitation and/or guidance to redesign teams. May also serve as team leader or executive coach for process improvement and problem solving teams
  • Expertise in lean, process and operations improvement; exceptional facilitator, able to teach multiple styles of continuous improvement courses and applications
  • Exceptional oral and written communication skills
  • Proficiency with word processing, spreadsheets, power point, and graphic presentation
69

Business Operations Consultant Resume Examples & Samples

  • Leads the development of operational measurements; provides consultative assistance to business management through data analysis and reporting
  • Prepares reports and conducts trending analysis/root cause analysis; analyzes processes and makes recommendations for improvement; drives initiatives in support of the approved recommendations
  • Experience in a key business operations or planning role for a global software/hardware company
  • Must have exceptional business judgement with the ability to see the “big picture”
  • Strong financial and analytical ability
  • Proven experience collaborating effectively in a matrixed team environment
  • Excellent verbal, written, and presentation skills
  • BA/BS in a related field, MBA a plus
70

Expert Operations Consultant Resume Examples & Samples

  • Manage operations projects and initiatives and deliver on time and to budget
  • Assist with Cross-BU initiatives in order to support the needs of the business
  • Ensure that the corporate systems meet the needs of the business (eg. SFDC, Click Tools, Solutions, SharePoint, Tracking Sheets, etc)
  • Bachelor's or Master's Degree in computer science/IT or relevant work experience
  • A minimum of 7 years experience with healthcare products in a support, development or consultancy environment
  • Plus 1-2 years experience as a project manager in another setting or as a Team Lead, Senior Consultant or Support Manager
71

Service Operations Consultant Resume Examples & Samples

  • Initial support level and first interface for end user & system generated application issues
  • Work as a part of Application Command Center that includes monitoring and system health checks
  • Work as a part of the L1.5 group drives SOP / Script based resolution and fulfillment
72

Senior Operations Consultant Resume Examples & Samples

  • Develop and implement strategic manufacturing and supply chain projects for the Health Care Surgical, Nonwoven & Film business
  • Provide coordination for project commercialization initiatives among the business teams, sector management, staff functional groups, and manufacturing to ensure business results are achieved
  • Lead the data integrity and maintenance of required systems to ensure efficient project execution
  • Continually improve existing business processes to enhance project execution, speed-to-market initiatives, quality improvement activities and customer-service objectives
  • Support manufacturing globally to meet objectives in safety, cost, quality, productivity, customer service, and corporate ethics
  • Provide leadership and coordination of activities among the business teams, sector management, staff functional groups, and manufacturing teams to ensure financial objectives are met
  • Participate in the development of strategic manufacturing and supply chain plans for the S&IP business
  • Provide Product Supply leadership on assigned Clarity portfolio and non-portfolio activities
  • Support and drive LEAN and cost reduction projects with staff operations and plant teams
  • Provide technical and system leadership to support project execution, process optimization, and systems maintenance of SAP
  • Manage the data integrity and maintenance of required systems to ensure efficient project execution
  • Continually improve existing business processes to enhance project execution success, speed-to-market initiatives, quality, and customer-service to meet identified objectives
  • Support manufacturing plants to meet objectives in safety, cost, quality, productivity, customer service, and corporate ethics
  • Manage capital projects, in accordance with CFI’s, to ensure maintenance of assets, provide required capacity, and ensure ROIC objectives are achieved
  • Ensure actions are consistent with regulatory standards and corporate policy
73

Microsoft Dynamics Operations Consultant Resume Examples & Samples

  • Pre-sales demonstrations, presentations and proposal writing
  • Analysis / requirements gathering, solution design and implementation
  • An appreciation of the overall Microsoft stack
  • Extensive experience within the IT industry with a proven track record
  • Solid experience with Dynamics AX 2009 / 2012 / AX7
  • Previous consulting experience ideally within a distributed delivery team on / offshore
  • Excellent business analysis, documentation, gap analysis, solution design, application configuration
  • Demonstrate a strong understanding of Dynamics AX modules such as Trade & Logistics modules (core & extended), Finance, Retail and POS
  • Must have proven track record of delivering enterprise projects
  • Experience in delivering projects using Waterfall, Iterative and Agile approaches
  • Must be able to drive projects to completion
  • Wider ERP experience beneficial
  • Understanding of data migration strategies
  • Experience and understanding of external components such as Enterprise Portal, Dynamics Mobile, SQL Analysis Services, SSRS, Power BI, integration
  • Microsoft Dynamics AX accreditation
  • Any experience of SharePoint Server, O365 advantageous
  • Any experience delivering Azure platform based projects hugely advantageous
  • Accounting qualifications desirable
74

Regional Operations Consultant Resume Examples & Samples

  • Acts as a liaison between home office departments and the branch offices to research and resolve escalated issues regarding clients’ accounts communicated via phone, correspondence, email and online inquiries; follows the issue all the way through resolution and final communications
  • Maintains strong relationships with key business partners both internal and external
  • Determines best method to resolve issues, follows up, either verbally or in writing to ensure advisor satisfaction and adherence to company policies
  • Addresses inquiries pertaining to operational policies and procedures and relay policies that govern the procedures handled at the advisor level
  • Assists with coordinating of special projects for regional management to include events for advisors
  • Assists with education of team members regarding products and technology resources
  • Acts as liaison for the branches by explaining the different systems used and directing the FA to the appropriate systems needed
  • Maintains records of incoming calls, resolutions to the calls, and any contact to follow-up with branch personnel
  • Coordinates /oversees the transition process for internal transfers with other functional areas to ensure a professional transition process from initial contact through transition
  • Develops and implements new programs to provide improved service to the branches
  • Assists in the implementation of strategies and campaigns that focus on enhancing the growth and efficiency of financial advisors i.e., practice management, product knowledge, etc
  • Serves as main point of contact for certain firm initiatives, changes, or unexpected events. Examples are changes to account fees, trade fees, statement and reports
  • Basic office and branch practices, procedures and methods
  • Account types and industry operations in general
  • Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines
  • Follow-up to ensure resolution and completion of tasks
  • Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment
  • Use effective oral and written communication skills sufficient enough to communicate and interact effectively with Financial Advisors and branch associates
  • Constructively work under stress and pressure when faced with high workloads and deadlines
  • Ability to handle situations that require de-escalation in high volume circumstances
  • Ability to multi-task between several different functions daily
  • Bachelor’s degree preferred and five (5) years’ experience in the financial services industry, preferably including related service experience
75

Internal Technical Operations Consultant Resume Examples & Samples

  • Mac OS X
  • Data security
  • Basic networking (TCP/IP, DNS, DHCP …)
  • VOIP and video conferencing experience
  • Hardware troubleshooting
76

Operations Consultant Resume Examples & Samples

  • Bachelor's degree in Business Administration, Computer Science, Information Systems, Information Technology, or related course of study
  • Ability to travel domestically and internationally approximately 25% of the time
  • Strong industry background – 2+ years of experience working with VMS (Vendor Management System) technology and/or MSP (Managed Staffing Programs) required
  • Deep Fieldglass product knowledge and ability to serve as a subject matter expert
  • Deep understanding of client, client’s design, and client’s configuration
  • Exceptional client and internal relationship building skills; strong verbal and written communication skills, including the ability to present, persuade, build trust, and leverage relationships
  • Strong critical and analytical thinking ability: gathering information, applying it in multiple theoretical scenarios, and anticipating impacts
  • Project management experience: planning, measuring to milestones, identifying deliverables, monitoring risk and communicating progress
  • Strong time and task management skills and attention to detail
  • Ability to follow through without supervision and to coach and mentor others with patience
  • Proficiency with the Microsoft Suite of products, including Word, Excel, and PowerPoint
  • Experience working with multiple file layouts
77

Financial Operations Consultant Resume Examples & Samples

  • Prepares complex presentations. Advises management of various financial and process recommendations. Identifies complex problems or issues related to workflow processes, researches solutions, and implements corrective steps to achieve higher level of operational efficiency
  • Analyzes data of past and current operations, trends and costs, estimated and realized revenues, administrative commitments, and obligations incurred
  • Participates in various committees or work groups to develop, implement, modify, and document new or revised record keeping functions to current computerized accounting systems technology
  • Trains and reviews the work of lower level Analysts
  • May provide direction to work assignments of staff
  • Develops system test cases and documents results
  • Researches system issues and documents findings
  • Creates and develops new policies/procedures
  • Can commit department to deliverables on own initiative
  • Uses discretion in making independent decisions
78

PS Operations Consultant Resume Examples & Samples

  • Reporting to the Global PS Practice and Architecture lead
  • Working closely with Product Management and the regional Centre of Excellence teams
  • Understanding Teradata’s technical and sales strategies in the area of the Finance Foundation solution
  • Develop and provide a governance service to Finance Foundation projects, auditing project-scope and effort estimates with the aims of reducing risk in projects and making projects competitive and attractive in price and duration
  • Monitoring and working with Teradata project managers to provide reusable templates for use in project planning and construction
  • Develop and maintain project estimation tools based on constant analysis of results
  • Defining process, standards and procedures to be adopted internationally
  • Identifying and re-package technical assets that can be reused to have a measurable, positive effect on reducing future projects’ effort and / or duration
  • Building technical and product knowledge across the wider Finance Foundation focused communities
  • Broad understanding of data integration and analytical requirements
  • Solid understanding of data warehousing and databases concepts
  • Understanding of the client's business domain e.g. financial analytics
  • Excellent written and verbal communication skills in the English language
  • Excellent planning, organizational and communication skills
  • Willingness to travel globally
  • 10+ yrs of appropriate experience
  • Has been a technical lead or solution consultant in 5+ successful, enterprise-sized, customer engagements
79

Accounting & Operations Consultant Resume Examples & Samples

  • Meet with clients to assess accounting systems, processes and needs
  • Make recommendations for system requirements
  • Implementation of QuickBooks based on approved recommendations
  • Project managing implementation of other accounting applications
  • Training clients on an individual or group basis on use of system
  • Trouble shoot problems and ongoing consulting after implementation
  • Complex payroll setups in clients accounting system
  • Consult with clients on best practices related to their accounting processes
  • Experience working with the manufacturing industry is a plus
  • Knowledge of 3rd party applications that work with accounting applications or desire/commitment to research and learn
  • Travel and overtime required
80

Technical Field Operations Consultant Resume Examples & Samples

  • Technical field testing operations in Coimbatore, India
  • Masters level (M.Sc./ M. Tech.) with minimum 2 years of related work experience or Bachelor’s level (B. Tech/B.E.) degree with minimum 4 years of related work experience
  • Hands-on engineering experience e.g. in water or wastewater analysis, basic plumbing, electrical systems probing, and small equipment (e.g. fans) installation
81

Operations Consultant Resume Examples & Samples

  • Must be proficient in Microsoft suite of tools (Word/Excel/Power Point)
  • Attention to detail and can manage multiple priorities at once
  • Excellent written & verbal communication skills
  • Excellent analytical and research ability
  • Will take ownership of issues and follow through to ensure issues are resolved in a timely and accurate manner
  • Prior banking & data management experience a plus
82

Senior Operations Consultant Resume Examples & Samples

  • Sets goals for the functional area, in line with the organization's visions and goals
  • Creates solutions for identified process improvement areas and work with the management team to implement
  • Maintain regular contact with senior management and other internal customers to identify research and resolve issues
  • Ensures effective coordination occurs between assigned functional area(s) and other departments
  • Identifies trends and implements corrective action as necessary
  • Establishes internal and external partnership opportunities through analysis of key business needs and relationships that might enhance success
  • Facilitates the implementation and acceptance of organizational change; addresses resistance to change and helps team and individuals adapt
  • Takes decisive action when necessary and conveys a sense of urgency to deliver results
  • Adds values through others; motivating then to action
  • Prepare and deliver written and oral presentations to Firm wide stakeholders relates to projects/updates
  • Manage vendor relationships focuses on vendor service level agreements and holding them accountable
  • Extensive IRA and Retirement Plan Services Industry experience. IRA, FINRA, and SEC experience required
  • Ensures the customer perspective is the driving force behind business decisions and activities
  • Ensuring customer solutions, practices, and procedures are carried out achieve their objectives
  • Preparing and reviewing operational budgets
  • Interpreting and applying policies, procedures, and regulations
  • Establishing operational objectives
  • Developing processes and procedures for efficient and timely work flow
  • Promoting effective coordination between multiple works groups and functional areas
  • Identifying trends and implementing appropriate corrective action
  • Establishing controls mechanisms
  • Create a trusting work environment where others feel engaged
  • Lead others in providing a high level of customer service
  • Initiate projects, measure risks, and analyze impact on the business
  • Prioritize and manage multiple priorities in a dynamically changing environment
  • Align resources and processes to ensure strategic priorities yield measurable and sustainable results
  • Gather information, identify linkages, and trends and apply to operations
  • Bachelor's degree in a related field or an equivalent combination of education and work experience, with specific experience in IRA, Retirement Plan Services, Operations, and Regulatory Compliance
83

Operations Consultant Resume Examples & Samples

  • Location/Facility – Scott & White Medical Center
  • Bachelors or Experience Equivalent
  • 3 years of experience applicable to position
84

Encompass Product Operations Consultant Resume Examples & Samples

  • Develops familiarity and utilizes available data sources/tools and measurement processes to provide analytic support to state product teams with an appreciation for state-specific nuances
  • 2-4 years of related experience; college degree preferred
  • Insurance and/or pricing knowledge and experience in P&C industry is preferred
  • Strong written and verbal communication skills including the ability to effectively collaborate with multi-disciplinary groups and all organizational levels
  • Strong decision making and problem solving skills
85

Operations Consultant Resume Examples & Samples

  • 2-3 Years of project experience
  • 1-2 Years of system testing experience
  • Ability to learn quickly
  • Advanced PC skills and the ability to be cross-trained on multiple types of equipment
  • Ability to display flexibility with given work demands
  • Ability to make sound decisions, solve complex problems, and exhibit a continuous improvement orientation
  • Capability to work effectively individually or in a team environment
  • Must have analytical skills
  • Must be able to work at a quick pace and multitask
  • Candidate Must have strong communication skills
86

Senior Operations Consultant Resume Examples & Samples

  • Strong, professional communication skills with a passion for employee engagement, development and change management
  • Strategic thinking with proven track record for execution in a fast paced environment
  • Strong relationship management, organization and time management skills
  • Proven self-motivator with the ability to effectively prioritize work
  • Experience in leading employee engagement initiatives/ programs
  • Experience in writing, delivering, executing varying levels of communications to various audience groups
  • Understanding of wholesale credit businesses and operations
  • BA/BS or MS in Organization Development or similar field
87

Senior Operations Consultant Resume Examples & Samples

  • CFPB (Consumer Financial Protection Bureau) audit preparations and responses
  • Communications with contacts at credit reporting agencies
  • Research and analysis of data furnishing processes
  • Remediation of incomplete and/or inaccurate furnishing
  • Assist with educating others on our processes to minimize/eliminate furnishing impacts
  • 3 or more years of credit reporting experience
  • Strong computer skills including Microsoft Office Applications
  • Strong interpersonal skills and the ability to work effectively with multiple teams
  • Able to work independently and within a team structure
  • Ability to handle multiple tasks in a fast paced environment and meet deadlines
  • Exceptional analytical and problem resolution skills
  • Self-starter, takes initiative
  • Credit Reporting Experience with Experian, Equifax, Trans Union, Innovis, Chex and EWS
  • Experience with the following systems – iSeries, DALS, RMS, BOSS, MSP, iALS, TSYS, BASS, COGNOS, PEGA
  • Fair Credit Reporting Act (FCRA) fluency
  • Metro2 fluency a plus
  • CRA (credit reporting agencies) glances
88

Operations Consultant Resume Examples & Samples

  • Incoming Cash entry application
  • To apply lockbox payments
  • To apply manual checks in the system and deposit the checks using Remote Deposit Systems
  • To apply incoming wires, ACH and EFT
  • To post entries into system of records
  • Vendor account maintenance: to prepare vendor payment reporting etc
  • Imaging backup maintenance: to ensure the integrity of document imaging (such as journal entries backup etc)
  • Unapplied Cash application research: to assist in researching open items and outstanding checks in Suspense account
  • Ability to communicate across and up the organization and must be able to work independently and is not afraid to make a decision and act on it
89

Operations Consultant Resume Examples & Samples

  • 1-3 years experience in workflow management utilizing real-time data streams to make business decisions
  • Ability to effectively communicate business data/information, influence, and partner with all different levels without authority
  • Critical thinking/analytical skills - detail oriented with ability to connect the dots
  • Expert in Powerpoint, Excel, Visio and/or process mapping software and Access DB
90

Senior Operations Consultant Resume Examples & Samples

  • Ability to manage multiple priorities for concurrent projects effectively
  • Proficiency in MS Word, Excel, PowerPoint and SharePoint
  • Ability to remain flexible and adjust to evolving business needs
  • Understanding the wholesale credit businesses and operations a plus
91

Gwim Operations Consultant Resume Examples & Samples

  • Ability to interpret trust documents
  • Five years of trust and investment experience, with demonstrated personal trust administration, estate settlement, and/or brokerage experience
  • Completion of 3-5 hours of Investing In You Training if internal candidate
92

Senior Operations Consultant Credit Operations Resume Examples & Samples

  • Proactively integrate & update predictive assumptions across Credit Fulfillment, Service & Operations based on upcoming internal and external change initiatives and industry/market conditions
  • Perform Time Study work / analysis when required for large complex products / operational processes
  • Perform ad hoc data analytics and scenario analysis for volume and capacity problem solving and decision support
  • Continually enhance models, processes and logic to improve metric accuracy and adapt to the changing business environment
  • Continually improve models reducing time to market and time to produce while maintaining or improving accuracy of data
  • Extensive Experience designing and building capacity planning workforce management models and/or forecasting models
  • Experience with data analytics and / or metric/KPI development and management and the ability to work effectively with large sums of data
  • Strong analytical, conceptual and problem solving skills; critical thinker
  • Excellent written, verbal and communication skills
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, InfoPath, etc,)
  • Experience in Financial Services back-office operations such as Credit, Trade Finance or Treasury Products
93

Business Operations Consultant Resume Examples & Samples

  • Assist field partners with Client Relationship Management (CRM) including onboarding, conversion, system functionality, training / awareness, etc
  • Partner with internal and external CRM support teams to address escalated end user issues
  • Manage the overall process and logistics for conducting beta and pilot testing of the CRM platform
  • Work collaboratively with home office partners, including but not limited to project teams, business sponsors, and IT in the development, review and maintenance of the field CRM and associated tools
  • Work collaboratively with internal partners, field, and our strategic vendor as a subject matter expert as needed
  • Identifying and pursuing opportunities to improve the service quality by analyzing existing procedures, documenting and proposing means for improvement to management and, where appropriate, implementing changes
  • 5+ years of related industry experience
  • Working knowledge of CRM systems such as SalesForce
  • Strong working knowledge of Career Agency System and practice management methodologies
  • Strong organizational and relationship management skills are a must for this position
  • Ability to influence and negotiate with field partners
  • Excellent coordination and listening skills
94

Operations Consultant Resume Examples & Samples

  • Develop, promote and maintain a safe operating environment (i.e. EHS management)
  • Enforce quality requirements and centerline systems
  • Manage COM (i.e. operating supplies, maintenance, labor, gap closure savings, etc.)
  • Providing day-to-day direction to the UCTAD Fiber Prep Support Team
  • Development of team objectives
  • Development and management of Continuous Improvement / Tactical Implementation Plan and Daily Accountability Process using LEAN and OPEX thinking / tools
  • Providing constructive coaching to hourly team members
  • Collaborating with staff Planning on the production schedule
  • Deliver customer service
  • Communicate efficiently and effectively with mill leadership
  • Support mill initiatives on Safety, Quality, Reliability, S&O capability, and Culture of Accountability
  • Ability to manage vendor/supplier relationships in a positive cost effective manner
  • Ability to lead the development of area objectives and goals and action plans to achieve them
  • Ability to lead organizational change, builds relationships, and make good use of available resources
  • Ability to confront problems and handle conflict
  • Ability to problem solve and set priorities, generating new ideas and improved ways of working while maintaining effective control
  • Demonstrated capability associated with the One KC Behaviors
  • Must be able to manage multiple and sometimes conflicting priorities in a fast-paced environment
  • Develop and maintain a positive work atmosphere that supports the cultural changes at Beech Island and fosters employee engagement, involvement and personal accountability
  • Establish and maintain an optimum organization driving continuous improvement. Build systemic, standard processes with OPEX/Lean capability to perform and improve work systems that drive lowest total delivered cost
  • Maintain a positive work climate and working conditions; e.g., safety, housekeeping, employee relations
  • Ensure that all elements of the corporate Human Resources Development and Diversity policy are fully supported
  • Manage teams and self in accordance with the expected behaviors of the One KC Behaviors and Code of Conduct
  • Drive a culture change throughout the organization by working with employees and leadership on driving consistency and holding individuals accountable for their actions in a fair and consistent manner
  • Communicate appropriately with all customers and functions, conducting all communications and transactions with the utmost integrity and honesty so as to build an unimpeachable business reputation and working relations
  • Build the overall talent of the team
  • Bachelor’s degree from an ABET accredited College or University
  • Minimum of 2 years of experience in a high-speed industrial manufacturing environment
  • Prior experience and/or knowledge of Lean manufacturing principles
  • Commitment to manage and lead within a safe environment, committed to EHS standards
95

Senior Operations Consultant Resume Examples & Samples

  • 5 - 7 years business strategy and process design experience
  • 3 years of change management experience
  • Consumer banking experience
  • Digital experience
  • Position preferably sits in Charlotte, NC
96

Operations Consultant Resume Examples & Samples

  • Location/Facility –Scott & White Medical Center - Temple, Texas
  • A minimum of 3 years’ of full time LEAN facilitation experience required; Healthcare preferred
  • Bachelors or Experience Equivalent required; Industrial Engineering or technical background preferred
97

Senior Operations Consultant Resume Examples & Samples

  • Develop and implement strategic manufacturing and supply chain projects for the Health Care Surgical, Infection Prevention, Nonwoven & Film business
  • Serve as single point of contact for the (Corp Sales) business including customer issues regarding service, quality, and cost. This includes all corporate sales to external customers, currently $51MM, as well as our Nonwovens purchases of $43MM
  • The incumbent is also a key contributor to our ongoing negotiations with external customers as well as managing the negotiations and relationship with external purchasers/suppliers of our rolled Nonwovens goods
  • The position also is the key thinker for the Product Supply Winning Culture and Inspiring leaders strategy deployment pillar
98

Operations Consultant Cpcgo Resume Examples & Samples

  • Excellent client contact skills with experience in a treasury or banking operations environment
  • Flexible start and end times due to LOB needs and on-call pager rotation
  • Build relationships and think critically about people, process and technology opportunities for future improvement
  • Work in a team/group environment; demonstrate a willingness/desire to share experiences or ideas with others
  • EDI treasury knowledge
  • Familiarity of file transfer protocols (SFTP, NDM, etc.)
  • Strong interest in banking and treasury management services focusing on payments technologies, electronic commerce, encryption and data communications
99

Technical Operations Consultant Resume Examples & Samples

  • Manage critical fixes
  • Provide support for capacity planning, reporting, and software maintenance planning
  • Minimum 2 years experience supporting web applications
  • Experience with Search based applications and data processingExperience working with databases
  • Experience with Linux administration, shell scripting and command line operations
  • Hands-on experience with diagnosing performance problems
  • Hands-on experience analyzing system logs and application dumps
100

Digital & Technology Operations Consultant Resume Examples & Samples

  • Support district and dealers to improve dealer foundational capabilities in digital & technologies areas
  • Support district and dealer to develop dealer digital roadmap, including vision statement (To-Be state), critical initiatives, and prioritized project list or action plan
  • Champion the digital business model generation and validation methodology. Work with district and dealer to develop the end-to-end digital solution business model
  • Work with dealer that has proven D&T business model, to develop D&T Business Plan. Including: Market opportunity, Measure of Success, Strategy Initiatives, R&R, Financial impact, and Governance plan
  • Support Verticals & M&D in Digital initiatives/projects deployment, by providing the regional priority, requirement and driving consensus on deployment plan
  • The person will also work closely with Industry Technology Teams and Marketing & Digital teams
  • Candidates should have a degree in either: marketing, business, IT, Information, Engineering or equivalent
  • Advanced marketing or sales experience gained from 6-9 years minimum in a broad range of field-based assignments
  • Previous dealer interaction experience
  • Cross functional exposure to the areas of either: digital, technology, marketing or strategy
  • Strong, proven interpersonal skills including public presentation proficiency and a demonstrated ability to earn trust and credibility with senior dealer management teams
  • Proven ability to effectively work with all hierarchy levels, develop and mentor personnel, and persuade others internally and externally to ensure relentless execution
  • Advanced understanding and proven ability on the fundamentals of Marketing
101

Senior Operations Consultant Resume Examples & Samples

  • Manage Business Intelligence Application (~ 40,000 reports generated by users per year; ~ 900 BI users)
  • Report Development and Process Automation
  • Production Reports
  • Ad-Hoc Business Partner Requests
  • Initiative Support
  • Data Integrity & Troubleshooting
  • Business Analyst - Work with business partners to identify and define reporting requirements
  • SharePoint administrator - Maintain sites and workflows – familiarity with SharePoint Designer
  • Excel and Access macros - Maintain and update macros using VBA. Design and build new functionality as needed
  • MicroStrategy reporting - Familiarity with architect level tasks. Design, build and troubleshoot reports and supporting objects. Translate business requirements into production reports
  • Database and SQL - design database and ETL changes and work with tech teams to implement. Document data lineage
  • Excel and Access VBA
  • SharePoint Designer
  • Database Modeling
102

Business Operations Consultant Resume Examples & Samples

  • Seasoned individual capable of handling broad scope projects that have short to medium-term focus
  • Anticipates change and directs or redirects efforts
  • Individual typically has at least 5+ years in business consultation or improvement consultation or combination of both
  • Bachelor degree
103

Operations Consultant Resume Examples & Samples

  • Assists with opportunity management and ensuring required documentation is in place for monthly billing and revenue recognition, i.e. purchase orders, proof of delivery, etc
  • Responsible for ensuring billing notification forms are correct based on contracts and information from account teams
  • Performs data extraction from Corporate systems and Data Warehouses to assist with the build of the Revenue Forecast, monitoring Revenue in Hand as it relates to the Revenue Forecast, tracking of required proof of delivery documentation and ad hoc reporting as needed
  • Responsible for developing work instructions or other referenceable documentation which can be used by others within the business unit
  • Responsible for tools management and training for: SFDC (Salesforce.com), PSA (time tracking)
  • Responsible for Incentive Compensation related reporting
  • Coordinates operations activities with other functions including, business lines, IT, finance, and sales as appropriate
  • Bachelor’s degree or equivalent and a minimum of four (4) years of operations and/or resource management experience
  • Working knowledge of IMS products and systems a plus
  • Good PC applications (, Excel, Word, PowerPoint) skills
  • Excellent interpersonal and problem solving skills
  • Excellent communication skills (written and oral)
  • Works well under pressure
  • Strong focus on process and detail
  • Finance Acumen
104

Derivative Trade Operations Consultant Resume Examples & Samples

  • Resolving trade booking issues through communication with Front Office support teams, system admins and treasury groups
  • Work in conjunction with team members, internal and external business partners to accommodate new derivative products traded by the investment manager
  • Monitoring and processing credit events
  • Payment discrepancy review and resolution
  • Futures and Mortgage Backed Forwards netting processing
  • Positions reconciliation
  • Notional resets
  • Confirmation Processing
  • Responsible for Security master maintenance
  • Respond to Audit requests
  • 2 years of investment data experience with an understanding of systems and data management
  • Understanding of the Investment Management process and the related data flows
  • Understanding of a wide range of asset classes and how investment information for such asset classes is used
  • Ability to work with investment data consumers to understand issues and assist in issue resolution
  • Strong collaboration skills and the ability to work in a team-based environment
  • Excellent communication skills with ability to address and resolve conflicts diplomatically
  • Bachelor’s Degree with a finance-related major
  • 5 years of investment data experience with an understanding of systems and data management
  • Experience with trade management systems i.e. PAM/Eagle/Bloomberg or similar solution a plus
  • Experience in Life Insurance and/or Investment Management a plus
105

Senior Operations Consultant Resume Examples & Samples

  • Be able to plan, design, and implement database code objects, including SP, views, functions, CLR
  • Ability to build and maintain SQL scripts
  • Extensive experience using .NET 4, HTML using Visual Studio .NET
  • Strong knowledge in VBA/Excel or Access forms
106

Medicare Operations Consultant Resume Examples & Samples

  • Previous experience (1-3 years) in Medicare Operations and/or Medicare compliance functions
  • Previous experience in Medicare Bid Approval Process desired
  • Familiarity with regulations and statutes impacting the managed care environment
  • Ability to perform analysis and legal research to identify and clarify issues
  • Excellent communication, interpersonal and presentation skills
  • Able to effectively coordinate multiple projects
107

Operations Consultant Resume Examples & Samples

  • Serves as technical and business process expert for the staff and management of the operations area support within legal and compliance
  • Formulates and defines business scope and objectives through best practice research and fact-finding, combines with a knowledge of industry, business process and system opportunities
  • Develops or modifies processes to resolve moderate to complex business issues by working with IT/BA support as necessary; includes analysis and documentation of business and user needs which support project system requirements
  • Competent to work at a high level of business complexity and understands system options, considers the broader business implications of solutions and anticipates future needs
  • Supports business requirements gathering and documentation for medium to large scope tasks. In addition, is able to direct and participate in system acceptance testing where necessary that ensures business requirements are met
  • Has a high level of understanding of the data available and can provide qualitative and quantitative analysis to support management reporting, quality control of all processes, enhanced productivity and continuous business improvement
  • Lead small to medium sized projects that may involves processes, systems and workflow
  • May assist in training and mentoring of other employees
  • 2 – 4 years prior experience in an environment that required analytical and communication skills, preferably in law and/or compliance
  • Previous experience in process or system improvement projects
  • Proficiency with Microsoft Office and data analytic tools are required. Proficiency in eBilling/Matter Management tools would be a plus
  • Ability to work independently or in a team, in detail or at a high-level, strong oral and written communication skills and ability to handle multiple priorities
108

Senior Operations Consultant Resume Examples & Samples

  • Plan / coordinate critical aspects of major projects, and serve as Technical Advisor to Senior Managers and customers
  • Analyze proposals & related requirements, and make recommendations such as most effective means of accomplishing objectives
  • Prepare schedules, and conduct / coordinate related activities
  • Anticipate requirements and ensure that overall efforts are in concert with those requirements
  • Develop and introduce measures to contain costs while promoting customer satisfaction
  • Plan, conduct, and coordinate analytical studies such as utilization of advanced technologies & equipment
  • Analyze financial aspects related to specific programs, develop proposals, and coordinate associated activities
  • Participate in developing the organization's strategic plans and play a key role in developing the group's goals & objectives
  • Serve as Technical Consultant, Advisor, and Spokesperson for the organization on highly-significant
  • This role requires in-depth knowledge of operations plus a thorough understanding of related functions to coordinate projects, evaluate / cost-effectively apply latest technologies, present proposals, and conceive / foster introduction of new concepts & approaches
  • Technical recommendations & decisions may have major impact on the effectiveness & integrity of operations, and affect future business & customer relations
  • This position requires the ability to act decisively and independently, especially when influencing decisions of Senior Managers and negotiating with major customers
  • Bachelor's degree in an Engineering-oriented discipline
  • 12 years of professional experience working in Engineering and/or Manufacturing roles
  • 5 years of professional experience in Operations Management
  • Extensive managerial experience with Manufacturing Engineering and/or Industrial Operations teams
  • Proven expertise in Process Improvement and/or Continuous Improvement methodologies (e.g. Kaizen, 4Q, Six Sigma, DMAIC, Gemba/Genba, etc.); relevant certifications (e.g. Six Sigma Black Belt, Kaizen, etc.) are a plus
  • Hands-on experience with most of the following Lean Problem-Solving tools: DMAIC, Voice of the Customer, benchmarking, quality function deployment, control charts, standardizing work, etc
  • Strong experience working with SAP software is a plus
  • Experience working with the production of power transformers is a plus
  • Strong interpersonal and communication (written & verbal) skills that build productive relationships and influence others, both within the business and across organizations
  • Ability to interact with all levels of the business (senior leaders to working teams), exceptionally good listening skills, and ability to present complex or new ideas with clarity & simplicity
  • Ability to collaborate effectively with others in the spirit of common objectives
  • Excellent project management and prioritization skills
  • Solid business acumen
  • Able to deliver results despite shifting environment
  • Analytical Problem-Solving skills: must be able to identify problems and apply structured / disciplined methodology to identify root causes using data
  • Innovative and effective solution development skills (including risk mitigation & execution)
109

Operations Consultant Resume Examples & Samples

  • Intermediate Skills – MS Office Suite: Word, Excel and SharePoint 
  • 2 to 4 years of experience in banking and/or treasury management
  • Bachelor's degree or comparable work experience preferred
110

Senior Operations Consultant Resume Examples & Samples

  • In-depth experience in Fraud and Non-Fraud Claims, including Credit, Debit, ATM, and ACH
  • Intermediate understanding of SQL/Claims reporting
  • Advanced proficiency in MS Office applications, including Excel and PowerPoint
  • Must be able to translate data analytics into an executive-level business case narrative
  • Knowledge of PC functions in a windows based environment
  • Ability to manage a diverse set of functional responsibilities
  • Ability to manage business needs and resources intraday to meet business performance goals
  • Ability to work a flexible schedule to accommodate changes in the business environment and address executive escalations
  • Client centric approach to problem resolution
  • Adapts well to an ever changing environment
  • Works well independently with limited direction
  • Strong ownership skills
  • Ability to manage multiple responsibilities
  • Ability to lead projects and continually utilize independent judgment
  • Attention to detail with excellent organizational skills
  • Demonstrated ability to solve problems and make decisions
  • Flexible and adaptable with good time management skills
  • 4-6 years of Operations experience
  • Understanding of Payment Network Operating Guidelines
111

Data Center Operations Consultant Resume Examples & Samples

  • Periodic inspections of assigned data centers to ensure policies are being upheld
  • Responsible for floor space allocations and related rack and rack peripheral infrastructure build out to accommodate hardware installations and moves
  • Responsible for generating and communicating Data Center metrics
  • Responsible for management of data center operations
  • Communicates provisions of data center policies and standards to the corporation and facilitates customer understanding of processes and procedures
  • Plans and coordinates with various cross-functional teams and vendors to ensure present and future capacity/scalability. Organizational expert within defined subject area. Integrates deep subject matter expertise with Industry experience
  • In-depth knowledge of professional standards and trends within area of expertise. Relevant related disciplines
  • Understands impact of emerging business trends and their implications for NTT and its customers guided by business plans and strategy
  • Executes goals and strategy within area of responsibility
  • Contributes to strategic decisions affecting the discipline
  • Initiates new or revised departmental procedures, programs and initiatives
  • Assesses and determines priorities within area of expertise
  • Structures and implements changes within the context of established strategy
  • Plans implementation of major change efforts
  • Leads large scale programs that contribute to the corporation’s success. Contributes to business results through quality of results, advice and decisions
  • Designs and develops global processes, systems and/or applications
  • Contributes to NTT thought leadership
  • Builds consensus
  • Ensures understanding of technical matters by non- technical, executive decision makers
  • Recognized as subject matter expert in relation to Data Center infrastructure
  • Develops, modifies and executes Data Center policies, processes, and standards that affect immediate operation(s) and may also have company identify and develop training for staff
  • Establishes operational objectives and assignments for department
  • Contributes at an expert level to large, complex projects that are long term in nature or projects that have been identified as a critical priority
112

Senior Operations Consultant Resume Examples & Samples

  • Data mining, analysis, and reporting of operational process metrics – BAU and process improvement projects
  • Partner closely with Finance, HR and CFSO Admin to support routine reporting and multiple ad hoc work-streams such as personnel processes, audit/compliance and associate training
  • Main point of contact for Business Continuity Planning for the entire business unit
  • Main point of contact for Vendor management including A/P process, invoice payment and status and contract changes
  • Coordinate and consult with senior management on BAU routines and ad-hoc requests as needed for executive level meetings, business reviews and team communications such as weekly updates, All Hands agenda etc
  • Assist with Resource management (hiring requests and approvals, occupancy needs)
  • Excellent interpersonal and commuincations skills
  • Experience with BAC financial processes and systems
  • Comfortable interacting with Senior Management and production teams
  • Significant experience in a Business Support role or related function
  • Undergraduate degree in Accounting, Finance or other Business-related field
  • Proven analytical and problem solving skills, especially with large volumes of data
  • Proven ability to communicate, partner and influence across a matrix organization
  • Proficient in Microsoft Office suite of products, with emphasis on strong Excel (macros, pivot tables, look-ups, and filtering), and PowerPoint
  • Highly organized, detail oriented, proactive, and ability to multitask
  • Working knowledge of Sharepoint including developing sites as well as maintenance
113

Operations Consultant Resume Examples & Samples

  • Experience with Hyland OnBase. OnBase certifications helpful
  • Knowledge of program business processes
  • Experience with software application trouble-shooting
  • Experience conducting end user training
  • Experience with security group implementation
114

Senior Operations Consultant Resume Examples & Samples

  • 2+ years of Consumer Vehicle Lending and/or Consumer Vehicle Servicing experience
  • Excellent communication, interpersonal skills, and detail oriented
  • Ability to multi-task, learn quickly, adapt to change, identify and escalate risk as an individual contributor within the LOB
  • Proven skills in Microsoft Office's suite of applications
115

Marketing Operations Consultant Resume Examples & Samples

  • Commodity Complexity
  • Define and align the Approved Commodity List (ACL) for all End User Computing lines of businesses
  • Manage changes to the ACL for multiple commodities. Assess impact of product change requests to ACL and provide Marketing Operations point of view and recommendation based on cost benefit analysis. Influence decision making around good/unnecessary complexity
  • Communicate changes to the ACL in monthly and quarterly executive forums
  • Consumer Country "Sell-Into" Platform Complexity
  • Perform Annual historical assessment to review Country tiers and thresholds
  • Assess product cycle offer for each Country/Cluster and provide recommendation based on cost benefit analysis
  • Manage changes to the Cycle plan via the product change request process and tool
  • Ad-Hoc analytics as requested by exec team
  • Perform annual ESTAR ratings analytics assessment
  • Support with data pull and analysis for commodity catalog creation, design to leverage and other initiatives
  • Report and communicate in executive forums changes to the ACLs or Sell-Into plans managed
  • Maintain Platform Outlook File and 1-N product tool up to date (based on changes from the PG planning organization
116

Technical Field Operations Consultant Resume Examples & Samples

  • Installation, operation and maintenance of the sanitation technology prototypes
  • Work with technicians and researchers to oversee unit operation, influent and effluent samples collection, data collection with field instruments and with specialized assays
  • Troubleshoot issues arising with the prototype system, analyze root causes, report with pictures and written reports, implement solutions
  • Implement specialized characterization protocols on the systems, as instructed by the technology partner, including chemical, mechanical, fluidic, and electrical testing
  • Design and implement mechanical add-ons and prototyping or components as needed
  • Maintain overall timelines for all field testing activities – identify and recommend target completion dates for all field testing activities, coordinate with key project staff and partner organizations (PSG Institute of Medical Sciences and Research, etc.) as needed
  • Serve as the primary communication channel for technical issues between the U.S. STeP team and India Field Operations Team and provide daily updates to the U.S. STeP team. Will lead frequent phone calls with programme advisors
  • Support operations such as
  • Delivery and installation of systems and components, procurement of materials and services
  • Host visits by technical personnel and stakeholders to the site
  • With the STeP Program Manager, manage local relationships – e.g., site management, labs, technical service providers
  • Preferred specializations will be Environment, Biochemical, Chemical, Biotechnology and related
  • Prior experience working (can include internships and short technical visits) in developing countries
  • Basic knowledge of wastewater treatment and water quality measurements
  • Must be fluent (writing and speaking) in English
  • Knowledge of Tamil and/or Hindi language preferred
  • Strong technical and project operations skills and an ability to stick to tight project deadlines and timelines and problem-solving attitude
  • Ability to grasp and implement protocols and measurements, ability to recognize issues in data collection, implement corrective action and report the unvarnished picture of the situation
  • Ability to work in a dynamic environment that requires timely results and adaptability of approaches, solve problems in real-time, handle multiple-tasks
  • Excellent interpersonal and relationship building skills
  • Ability to engage with people and work in multicultural and multilingual settings
117

Operations Consultant Resume Examples & Samples

  • Minimum 5 years end to end ACH processing experience or comparable work experience with similar responsibilities
  • Ability to facilitate productive meetings and document corresponding outcomes
  • Even temperament, even in the toughest of situations
  • Effectively copes with accelerating changes
  • Resolve customer and business partner issues affirming customer service consistent with corporate and consumer expectations
  • Very detail oriented
  • Strong written communication skills using MSOffice and Excel
  • Ability to communicate across & up the organization
  • Ability to work independently, make quick decisions & act on them
  • ACH product experience
118

Marketing Operations Consultant Resume Examples & Samples

  • Customer References: develop a process to capture and track customers who are willing to act as references for Dell EMC
  • Case Studies and Customer Success stories: Our customers rock! You will build case studies and other communications vehicles to show the world
  • Sales Wins: Develop communications and best practices to share sales success (and customer success!) globally among other sales organizations
  • Proposal Support: Develop and support tools and materials to help sales build effective proposals
  • Crisp clear communications: ability to tailor our message to different audiences, communicate compellingly in written, verbal and graphical form and persuade others to your point of view
  • Undergraduate degree and 3-5+ years of relevant experience or Graduate degree and 3+ years relevant experience
  • Experience in marketing, evangelizing and/or selling technology to enterprise and commercial buyers, with PowerEdge
  • Proficient in Microsoft Office, especially PowerPoint and Word. Graphical design and/or HTML helpful
  • Excruciating attention to detail
  • Demonstrated communications & persuasive skills
119

Gwim Operations Consultant Resume Examples & Samples

  • Must be proficient and skilled to interpret trust documents, wills, governing agreements, forms and other documentation required, including but not limited to internal forms
  • Must possess computer skills across a variety of systems and the ability to follow strict coding guidelines and processing to input data into multiple systems
  • Must have resilient writing and verbal communication skills to be able to interact with internal professionals related to the new account needs
120

Bank Operations Consultant Resume Examples & Samples

  • 60% - Review all reconcilements weekly and provide account certification quarterly. Provide monthly management report for all recons. Perform weekly random audits of accounts to insure accounts have proper backup detail and everything ties to GL/DDA/Internal /External reports and signed appropriately
  • 10% - Keep current account profile sheets updated and verified for corrections. Create new profile sheets for new accounts
  • 10% - Timely preparation and delivery of reconcilements requested by Internal /External audit
  • 5% - Write detailed procedures and work flow for all account reconcilements (new and current)
  • 10% - Train staff on any new account reconcilements and provide quarterly continuous improvement training to reconcilers as documented by Accounting
  • 5% - Update and test any changes to automated Recon system
121

Business Operations Consultant Resume Examples & Samples

  • Develops and provides content for RFI/RFP responses, concise TCO, value proposition messaging and sales proposals
  • Understands the customer’s business, strategy and key initiatives. Translates the customer’s business needs and requirements into business outcome lead proposals
  • Uses financial modeling to demonstrate the value gained by implementing solutions
  • Gains trusted advisor status among (Vertical) prospects by demonstrating deep industry domain knowledge and explaining how solutions can grow their revenue
  • Develops reusable assets from customer engagements
  • Mentors other consultants on engagements to infuse Business knowledge into their specific technical consulting or business consulting expertise
  • Delivers high-level client billable consulting (pre and post-sale activity), ensuring a long term partnership with clients. May be the program manager on a project
  • Experience developing sophisticated and complex business cases
  • Ability to work cross-functionally in matrix organization where internal relationship building and credibility is critical
  • Experience using data with advanced analytics, business intelligence, data warehouse solutions, and big data analytics to improve business performance
  • This position is working in a virtual office environment, including home office & customer site. A combination of independent work and team collaboration will be required. Travel up to 75% is also expected depending on the location of the candidate.EEO Employer
122

Financial Operations Consultant Resume Examples & Samples

  • Creates and maintains business process maps
  • Consults with Business Analysts to write business requirements for system development projects
  • Performs user acceptance testing, developing test plans, identifying test data and documenting results
  • Supports operational readiness deliverables stemming from projects
  • Prepares complex presentations
  • Identifies complex financial problems or issues related to workflow processes, researches solutions, and implements corrective steps to achieve higher level of operational efficiency
  • Requires a BS/BA in finance, accounting or business administration; 3-5 years’ experience in a finance/health insurance field capacity; prior experience with relational databases, mainframe and client server report writers; or any combination of education and experience which would provide an equivalent background
  • Experience in insurance preferred and an excellent working knowledge of accounting, financial reporting and budgeting required
  • Excellent written, oral and interpersonal communications skills required
  • Strong technical skills desired specifically with MS Office
  • Business Analyst or project experience preferred
  • Previous experience with Sales Compensation, Broker Commissions and/or
  • Agent Licensing & Credentialing operations, preferred
123

Financial Operations Consultant Resume Examples & Samples

  • Advises management of various financial/business process recommendations
  • Participates in various committees or work groups to develop, implement, modify, and document new or revised functions
  • Can commit department to deliverables on own initiative. Uses discretion in making independent decisions
  • Requires a BS/BA in finance, accounting or business administration; 3-5 years’ experience in a finance/health/operational insurance field capacity; prior experience with relational databases, mainframe and client server report writers; or any combination of education and experience which would provide an equivalent background
  • Expert knowledge with SharePoint desirable
124

Maintenance & Operations Consultant Resume Examples & Samples

  • Assist in managing and coordinating all production support related activities
  • Provide leadership in critical production issue resolution both (Priority 1 and Priority 2)
  • Responsibility, at a high level, includes application availability, reliability and stability on a 7 x 24 x 365 basis
  • Be willing to work on a 24x7 on call basis as needed
  • Function as a sub team lead and technical SME
  • Ensure timely resolution of all production issues meeting or exceeding SLAs
  • Ensure that the work delivered by the team is of high quality
  • Work with business to prioritize production issues for resolution
  • Assist Service Manager in providing management status reports on daily, weekly and monthly basis
  • Assist Service Manager in work order tasks including management of customer-driven priorities
  • Ensure that all documentation has been updated and that work product meets compliance requirements
  • Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan
  • Act as single point of contact for app and also provide required technical support and leadership
  • Excellent analytical, problem solving and troubleshooting abilities
  • Providing accurate and timely estimates for tasks
  • Serves as technical expert for assigned areas; good to have experience in app/tool/version migration
  • Work in development, design and reviews, troubleshooting and post production issue resolution
  • Facilitate root cause analysis and recommend/execute corrective action plans
  • Conduct code review to ensure the work delivered by the team is of high quality standards
  • Achieves harmonious working relationships with business partners and within team
  • Ensuring timely deliveries for all assigned tasks as per schedule
  • Adherence to the defined M&O delivery processes/guidelines
  • Develops innovative approaches on performance optimization & automation
  • Take ownership of the assigned applications and ensure availability over weekends/holidays as per project need
  • 5+ years of experience on Microsoft SQL server and DB tools .Net
  • 5+ years of experience on MSBI tools SSIS, SSRS, SQL/T-SQL/ DML/DDL statements, stored procedure, Function, Trigger, Indexes, Cursor, Explain/execution plan and Import/Export of data with scheduling tools i.e. IBM Tivoli Workload Scheduler (TWS)
  • Must have worked on any project where backend was MS SQL Server
  • 5+ years of full SDLC experience
  • 3+ years of experience working on 24x7 support function
  • 5+ years of experience in developing or supporting IT applications in a commercial environment as a software developer, tester or systems analyst
  • HPSM and/or Service Now experience
  • Technical certification
125

Senior Operations Consultant Resume Examples & Samples

  • Provides analytical, administrative support within an internal control environment
  • Self-motivated and demonstrates a willingness to accept additional responsibilities and projects
  • Advanced skills in Microsoft Excel, Word and PowerPoint
126

Business Operations Consultant Resume Examples & Samples

  • Serve as a Data Capabilities Group for the market in all areas
  • Establish relationships and rapport with the Brands, Business Insights & Analytics, Field Force Enhancement and Strategy & Operations to understand business requirements
  • Possess the awareness of the Technology Platform strategy (C-SCAN, C-SCOR, C-STAR, DEL) and communicate these with the markets
  • Manage the C-SCAN/C-SCOR Data and Report Quality and co-ordinate with the relevant teams for issue resolution
  • Lead and coordinate business requests on changes and enhancements
  • Clearly articulate the challenges and market aspirations through the established communication hierarchy to the EU and WW DCG
  • Triage all the incoming requests for assignment to a specific group and be able to continually track and communicate the request status
  • Understand and maintain data quality to support business analysis and decisions by providing data stewardship
  • Leverages wide variety of Commercial Analytics, Market Research designs or analyses and Data warehouse design and independently develops non-standard solutions to address complex, multi-faceted issues
  • Pharmaceutical/related market experience, including working knowledge of various commercial and analytical capabilities
  • Knowledge of the pharmaceutical industry and healthcare marketplace dynamics
  • Ability to leverage large, multi-dimensional data sets and data management to drive decisions
  • Strong written and verbal communication skills; ability to frame issues and present to business stakeholders
  • Working knowledge of Microsoft Excel, PowerPoint and Project
  • Recommended: Proficiency and familiarity with analytics/data tools such as, SAS, Access, Microstrategy, Tableau, SQL, etc
127

Operations Consultant Qdoba Resume Examples & Samples

  • Create and utilize analytics and insights to measure effectiveness and influence operations strategy for company restaurants. Gather insights on business performance utilizing various sources of data (including but not limited to sales, financial, guest and industry). Prepare reports and provide ongoing feedback to all levels of management
  • Evaluate processes and procedures for suitability and efficiencies in restaurants and consult with the operations team to address operational and financial outliers, as well as provide recommendations for improvement
  • Proactively identify potential issues, problem solve, and follow through to resolution, conferring with cross-functional partners as needed
  • Design and deliver strategic solutions that build/enhance skills within the restaurants, assist in coaching staff and partner with restaurant management to identify operational opportunities
  • Assist with the implementation of key initiatives, including planning/scheduling, anticipating and addressing implementation concerns, monitoring integration and coordination with other initiatives, formulating communication, providing training and confirming operational readiness
128

Partner Marketing Operations Consultant Resume Examples & Samples

  • Create weekly report and status deck for Sales/Marketing leaders
  • Manage review and approval of claims
  • Perform weekly export/update of claims file for submission to AP
  • Work with Core Account Manager Team, Sales Ops Team, and Analytics to troubleshoot data/microsite issues
  • Develop business requirements for microsite improvements/new functionality for Periscope and Technical Teams
  • Manage weekly status meetings with Core AM Team
  • 4+ years of experience in B2B partner marketing operations
  • Strategic partner for planning and prioritizing work with business partners
  • Technical background with experience working with sales ops/analytics, a plus
  • Experience working with sales teams, a plus
129

Marketing Operations Consultant Resume Examples & Samples

  • Utilizes knowledge of all cost inputs (parts, labor, incident rates, etc.) across all product lines to create and manage costing models and drive change
  • Working across multiple teams, optimizes costs throughout entire product lifecycle
  • Integrates deep subject matter expertise with industry experience and business goals and strategy
  • Understands impact of emerging business trends and their implications for Dell and the customer
  • Influences executive management regarding appropriate actions
  • Provides leadership and ongoing mentoring to the team
  • Presents recommendations to senior leadership team
  • Leads large projects within the group and at times leads cross-functional projects
  • Requires 12+ years of related experience with a Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience
  • Outstanding customer focus and critical thinking skills
  • Experience with support and deployment services
  • Experience with market and competitive intelligence
  • Experience with pricing and costing
130

Senior Operations Consultant Resume Examples & Samples

  • Advanced skills in WebEx, Microsoft Excel, Word and PowerPoint
  • Knowledge of contact centers
  • Advanced Skill/Training in MS Office Applications
  • Understanding the Fraud businesses and operations a plus
  • Issue Remediation and Management Experience
131

Senior Global Operations Consultant Resume Examples & Samples

  • Work with the regional and function Talent Mobility teams to understand business challenges and translate them into process/program solutions
  • Identify and resolve issues critical to the teams strategic and operational success
  • Structure and solve problems from beginning to end
  • Develop conclusions and recommendations on process improvements and best practices
  • Develop content, communications and presentations for internal and external stakeholders
  • Build project plans and schedules to achieve project goals
  • Lead, coach and develop the efforts of other team members
  • Conduct training to internal team and customers on business processes
  • Maintain and expand relationships through delivery of high quality work
  • Experience with Vendor Management
  • Functional Global Mobility experience
  • HR or Global Mobility designations (SPHR, PHR, GMS)
  • Six Sigma certified and experience with flow charting or process mapping software
132

Field Operations Consultant Resume Examples & Samples

  • Deliver support and training for field operations partners across the full ESP Suite and other available reporting and analytic tools, with the goal of increasing adoption and enhancing firm efficiencies and growth. This includes Salesforce CRM, EZ-app / Insurance Workbench, Client Reports Central (CRC), Skype, BOX, and other associated business technology tools
  • Support assigned firm General Agents and Business Managers to identify and improve staffing and process opportunities, issues, or improvements,
  • Acting as a liaison between the home office and the field, responsible for coordination, communication, and execution of tasks and requirements associated with firm opens, closes, and mergers
  • Actively participate in regional periodization calls at the discretion of the Regional Vice President (RVP), and effectively execute on all resulting operational tasks assigned
  • Responsible for comprehensive onboarding and training of newly hired Business Managers within assigned firms
  • Support home office readiness in developing implementation plans and materials for all new operations initiatives
  • Identify and pursue opportunities to improve the quality of service, by analyzing existing procedures, documenting and proposing means for improvement to management and, where appropriate, implementing changes
  • Responsible for troubleshooting and resolving complex field operational issues and/or trends
  • Deliver in-person training and/or presentations at company sponsored events and firm visits
  • Conduct virtual training and information sessions via Skype and/or WebEx technologies
  • Must be an independent thinker, and proactively maintain a comprehensive, up-to-date knowledge of procedures, systems and guidelines
  • Must be able to communicate the vision, strategies, and goals of the MassMutual Financial Advisors (MMFA) organization
  • Function as a Subject Matter Expert in the creation and maintenance of operations materials & tools
  • Must be capable of establishing priorities and handling multiple assignments concurrently with minimal direction in a dynamic work environment
  • Responsible for scheduling in-person firm visits as dictated by need and demand
  • Actively participate in team huddles while adhering to continuous improvement standards and methodologies
  • Strong working knowledge of field operations functions, processes and systems
  • Strong organizational and relationship management skills
  • Thorough understanding of MassMutual products and procedures
133

Operations Consultant Resume Examples & Samples

  • Must be extremely detail oriented
  • A solid knowledge of MS Office
  • Must be willing to work a flexible schedule as needed, may be on call for nights and weekends
  • Compliance/Risk experience a plus
  • SharePoint Experience
  • Analytical/Reporting experience
134

Senior Operations Consultant Resume Examples & Samples

  • Minimum of 15 years of Mortgage experience and minimum of 10 years of Management experience in the Mortgage Industry
  • Strong communication and collaborative skills
  • Track record of delivering results
  • Six Sigma Black Belt
135

Financial Operations Consultant Resume Examples & Samples

  • Participates in various committees or work groups to develop, implement, modify, and document new or revised processes
  • Will provide direction to work assignments of staff
  • Documents requirements for contact management systems
  • Requires a BS/BA in Finance, Accounting, Information Systems or Business administration; 3-5 years’ experience in a finance/health/operational insurance field capacity; prior experience with relational databases, mainframe and client server report writers; or any combination of education and experience which would provide an equivalent background
136

Business Operations Consultant Resume Examples & Samples

  • Assist PS and solution teams in building and managing the operation of the PS business
  • Improve productivity and profitability of PS consultants through performance analysis
  • Assist in the development, deployment, and customization of global processes, systems, tools, and metrics to facilitate management of PS resources
  • Facilitate solution team execution of opportunity management, pricing and bid management, resource management, outside services, order billing, and project accounting and tracking
  • Measure PS business effectiveness with reports on financial, operational, and people metrics
  • Provide PS expertise and analysis to PS management in the form of operational reviews and audits, and process review and audits for compliance
  • Assist in development and execution of operations planning, outlook, and results analysis
  • Train, mentor, and assist solution teams and PS management with implementing the PS business model, and standard PS operating practices
  • High level of English is a must (writing and spoken). Applications must be in English
  • Team focus, cooperates, and influences others
  • Results and success oriented, conveying a sense of urgency and driving issues to closure
  • Meets deadlines and produce high quality work
  • Initiates and builds relationships with people in an open, friendly, accepting manner
  • Client Oriented - Works to anticipate internal and external client needs and has an overriding commitment to client satisfaction
  • Innovative and Resourceful - Optimizes use of available resources. Develops new approaches for situations in which standard approaches do not apply
  • Adaptable - Adjusts to multiple demands, shifting priorities, ambiguity, and rapid change
  • Teradata profit and loss experience
137

Dttl Operations Consultant Resume Examples & Samples

  • Leads analyses of processes, financials, and other data to develop points of view and make strategic recommendations to leadership
  • Reviews the completion of detailed financial and non-financial analyses that can be used to evaluate opportunities or assist in making key strategic decisions. Develops recommendations and approaches for strategic and operational improvements. Develops materials for review by senior leadership
  • Assists in developing executive level communications and presentations to display and communicate operational and financial information. Assists in developing leadership-level presentations from initial storyboarding to logical structuring to presentation and delivery
  • Interface with leaders across the firm and work through tough and complex issues. Defines, shapes and executes analysis
  • Track progress against key milestones and KPIs of initiatives and programs
  • Develop solutions to streamline and automate report generation. Continually review and analyze the effectiveness and efficiency of existing reports and dashboard and develop strategies for enhancement
  • Manage primary data gathering and tracking efforts, including development of executive dashboards
  • Performs other job-related duties as necessary
  • Strong analytical, research, and writing skills
  • Ability to analyze large sets of data and integrate into meaningful reports and recommendations
  • Experience designing and/or producing analytic-based reports to executive-level audiences
  • Experience creating effective visual representations of complex data sets
  • Exceptional analytical and research abilities
  • Experience working with financial data
  • Track record of high performance and follow-through on assignments
  • Deep experience with Microsoft Office suite
  • Proficiency in using analytical tools, e.g. Excel is required
  • Ability to effectively present issues and ideas in logical and articulate manner
138

Senior Operations Consultant Resume Examples & Samples

  • Responsible for working collaboratively with regional KP HealthConnect and operations staff, KP HealthConnect Clinical and Management teams to ensure the National KP HealthConnect Reporting and KP HealthConnect clinical content and Permanente medicine programs are supported
  • Develop tools, documents, project plans, framework, implementation plans for program-wide projects
  • Develops materials, tools, for meetings with regions and departments to establish effective working relationships
  • Project manage implementation, tracking and reporting of Active Strategy and other key improvement initiatives for KP HealthConnect, HIT Transformation& Analytics, Quality&Care Delivery System Excellence and across the regions to monitor progress of implementation of value realization targets and goals
  • Identify and facilitate sharing of best practices across the program pertaining to value realization and clinical systems optimization
  • Provide project management for implementation of Active Strategy across the regions for tracking and reporting program-wide quality goals
  • Provide analytic support for other strategic projects as assigned
  • Makes significant contributions to high visibility projects to identify and assist in escalation and resolution of issues of strategic importance to the KP HealthConnect and Kp.org Value Realization
  • Produces timely and valuable results
  • Designs quality improvement projects and plans for data gathering and analysis; participates significantly in interpreting analysis and developing action plans accordingly
  • Minimum six (6) years of experience in project and program management, analysis and reporting of data, IT systems implementation, and financial analysis
  • RN license preferred
  • PMP desirable
139

CBS Business Operations Consultant Resume Examples & Samples

  • Ability to influence / drive change
  • Strong analytical / problem solving skills
  • Ability to work with all levels of the organization and communicate accordingly
  • Analytics competence, including rebate analysis and price analysis
  • Demonstrated ability to effectively utilize tools and processes for continuous improvement
  • Advanced computer skills using Excel, and PowerPoint to prepare communications and presentations
  • Bachelor’s degree or relevant experience
  • 2-5 years of proven and progressive experience in related field
  • Experience in key systems - SAP, Vistex, BI/BW
  • Experience in Pricing, Membership and Rebate administration and analytics
  • Experience working and influencing in a matrix organization
140

Active Directory Operations Consultant for Complex It-solutions Resume Examples & Samples

  • Active Directory Domain Services
  • Active Directory Federation Services
  • Active Directory Certificate services (PKI)
  • MS-Server 2003/2008/2012
  • DHCP
  • DNS
  • WINS
  • File Share Sharing, including Windows cluster setups
  • FTP
  • Print Server
  • Scripting (PowerShell)
  • Coordination of technical activities to optimise projects & IT operations
  • Writing technical documentation and streamlining plans and reports
141

Business Operations Consultant Resume Examples & Samples

  • Works as a liaison with business and PMO areas with respect to scoping, reviewing and finalizing project requirements
  • Identifies and documents detailed operational readiness requirements for systems enhancements based on knowledge of business needs
  • Aggressively manage business requests with Ops partners and management
  • Drive continuous process improvement and increase operations efficiency. Coach/mentor peers and team members to do the same
  • Ensure compliance with all applicable regulations and internal supervisory control procedures
  • Lead associates through a changing environment while maintaining focus on the overall strategy
  • Support the implementation of MMLIS’s strategic initiatives
  • Deliver the highest level of service to our field, internal clients, and instill a service culture in the team
  • Conduct meetings to discuss strategy and help streamline procedures
  • 3+ years of related Broker-Dealer operations experience
  • HS degree
  • Qualified Candidates must be authorized to work in the US for any employer without requiring Visa Sponsorship
  • FINRA licenses a plus
  • Skill in working with all levels of the organization including both internal & external business partners
  • Assist with training and developing team members
  • Superior written, verbal and interpersonal communication skills
  • Excellent problem solving and analytical skills
  • Time management (multi-tasking)
  • Demonstrated ability to work independently with minimal guidance
  • Creative/open-minded
  • Strong service attitude and the ability to instill in others
  • Negotiation skills
142

Cyberark Pim-operations Consultant for Complex It-solutions Resume Examples & Samples

  • Lead large enterprise deployments of PIM solutions through their full life-cycle
  • Design and configure solutions to meet the needs of NNIT clients
  • Provide guidance on practices and trends in privileged account security
  • Establish new standard approaches and practices for deploying PIM solutions and securing privileged accounts
  • Continuously improve knowledge of PIM products and information security
  • Develop and maintain positive and productive customer relationships
  • Receive and appropriately resolve and communicate customer issues and escalations
  • At least four years’ experience in a technology consulting role, or similar
  • Certified Information Systems Security Professional (CISSP), or similar certifications
  • Experience with enterprise solutions architecture, information security, and risk management
  • Strong written and verbal communication skills; ability to communicate to different target audiences from technical to executive
  • A wide understanding of technologies and technical disciplines, including databases, networking, systems administration, application development, and information security
  • Knowledge and experience developing solutions under various regulations and standards including HIPA, SOX, PCI-DSS, NERC-CIP, etc
  • Knowledge and experience with setting up CyberArk PIM solution
143

Senior Operations Consultant Resume Examples & Samples

  • Strong Operational/Technical skills (5+ years’ experience)
  • Ability to manage multiple priorities, self-motivated
  • Excellent communication skills with the ability to work with line of business on system requirements, testing strategies/results, and general support questions
  • Experience with Leasing financial structures and analysis
  • Bachelor Degree
  • LMS system experience
  • Hyperion report writer experience
144

Operations Consultant Resume Examples & Samples

  • Maintaining green metrics for all Business Continuity deliverables. This will include annual updates or net new Recovery Plans, BIA (Business Impact Analysis) and Live Event Testing
  • Lead all required function testing as required by the Enterprise
  • Work with Leaders in Client Underwriting and Protection for input and approvals on Recovery Plans, BIAs and Live Event Testing
  • Either in a test or live scenario, run associate safety accounting (ENACT)
  • Supply leadership with associate calling trees and our developed leadership packets
  • Event Management support for more global events impacting a significant portion of the Client Underwriting and Protection organization
  • Highly detailed and organized
  • Client Underwriting or Business Continuity experience
  • Ability to work independently while managing multiple priorities and deadlines
  • Proven ability to demonstrate a sense of urgency
  • Demonstrated ability to work well under pressure
  • Project management support experience
  • Knowledge of Business Continuity systems and procedures
145

Operations Consultant Resume Examples & Samples

  • Responsible for efficient opportunity management from the time an opportunity is entered into SFDC/PSA system to closure as loss or revenue in hand, and optimizing relevant operational metrics
  • Assist with opportunity set-up, progression and management
  • Review PIC Pipelines and produce corresponding reports
  • Ensure required documentation is in place for monthly billing and revenue recognition, such as Purchase Orders and Proof of Delivery
  • Responsible for raising and submitting Billing Notifications Forms
  • Provide pricing support
  • Project Set-up
  • Query management through Operations Mailbox
  • Assist with training for systems, tools and processes, as required
  • Ad hoc analysis and reporting as requested by Practice Leaders, Sr. Management and Ops team
146

Business Operations Consultant Resume Examples & Samples

  • Handles projects or work with a defined scope in own discipline and typically has short term focus
  • Works with guidance on small to mid-size projects
  • Drive continuous process improvement and increase operations efficiency
  • 2-5 years of related Broker-Dealer operations experience
147

Global Senior Benefit Operations Consultant Resume Examples & Samples

  • At least 6 years of experience in public company stock administration
  • Strong work ethics and attention to details to deliver complete and accurate results in a fast-paced environment
  • Strong planning, organizational, consulting and problem solving skills with the ability to lead and influence both within and across functions
  • Excellent analytical skills and the ability to deliver identify and implement process improvements
  • Ability to exercise good judgment and handle confidential information
148

Workday Application Configuration & Operations Consultant Resume Examples & Samples

  • Bachelor’s degree or an equivalent combination of education and related work experience
  • 10 years of work experience supporting business applications
  • MBA or advanced degree in Information Technology
  • Banking or Financial Services industry experience
  • 10 years of work experience in one or more of the following area: application delivery, business or ERP applications (e.g. Workday, SAP, JD Edwards, PeopleSoft etc.) support, application configuration, testing, business analysis, or project management
  • Experience managing an enterprise wide project
  • Familiarity with Workday’s HCM, Talent Management and Compensation modules
  • 2 - 4 years of HR, Total Rewards, Compensation and Talent Management experience
  • 5 years of Project Management experience
149

Operations Consultant Resume Examples & Samples

  • Addressing FLU (front line unit)/EPO space needs within Real Estate Services
  • Collaborate within team to solve workspace requests
  • Serving as the POC (point of contact) for assigned FLU/EPOs for administering Real Estate Services restack activities
  • Driving monthly routines with assigned FLU/EPOs
  • Actively managing occupancy/vacancy across portfolio
  • Ability to effectively communicate business information, influence, and partner with various levels
  • Ability to synthesize complex data into a crisp, concise message
  • Strong PowerPoint and Excel skills (sort, filter, pivot, v-look ups, taking data and being able to pull key points)
  • Previous experience supporting LOB workspace needs
  • Experience with FMS (facility management system) or Manhattan
  • Experience extracting data from HRIS reporting
150

Senior / Lean Operations Consultant­ Resume Examples & Samples

  • Independent work package and sub­project responsibility in national and international customer projects
  • Analyzing work processes, methods, systems, organizational functions and structures to determine optimization potential e.g. by using value stream analysis
  • Interpretation of information on business figures e.g. productivity, inventories, efficiency
  • Developing and implementing lean manufacturing strategies and lean supply chain management concepts like Production Leveling, Flow, Pull or Kanban
  • Preparing and align solution scenarios in close collaboration with the project stakeholders
  • Supporting the implementation of new solutions and adjusted structures
  • Contributing to project success based on quality, efficiency, methodology and precise communication
  • Creating of professional, high quality presentations
  • Independent acting at our customers in an interdisciplinary and international environment
151

Operations Consultant Resume Examples & Samples

  • Excel skills including pivot tables, vlookups, and macros
  • Strong mathematics skills (algebraic equations)
  • Fraud Detection Ops experience OR call center/production center forecasting experience
  • Project support experience
  • Database familiarity/knowledge
  • SAS coding
152

Franchise Operations Consultant Resume Examples & Samples

  • Plans, develops and provides training and staff development for service/product delivery programs for their franchise model, using knowledge of the effectiveness of methods, such as classroom training, demonstrations, on-the-job training, meetings, conferences and workshops to meet desired results of the business
  • Analyzes current technical and compliance training programs for individual franchisees, suggests changes for improvements to ensure the overall success of delivery of services or products
  • Reviews and monitors service visit ticket averages, Customer Satisfaction (CSAT) and Net Promoter (NPS) scores of assigned franchise system to ensure metrics are in acceptable margins. Communicates and/or develops necessary training programs for franchise owner if CSAT or NPS fall below published standards
  • Analyzes competencies of service and product delivery of franchisee's staff. Develops and coordinates training resources and conducts operational training to communicate thorough product knowledge, excellent customer service practices, and good member experience procedures to franchise owners
  • Monitors, communicates and educates all necessary certification and licensing programs (could vary by state) for Franchise Systems and ensures franchisee compliance for meeting necessary published standards of state agencies for in the home services and for SHBF
  • Assists customer service department with escalated issues, and reviews issues as a basis for improvement of operations and compliance while partnering with the Franchisee to gather facts and data to assist all parties to a successful resolution
  • Provides discovery day training on product/service delivery models for potential franchisees, continuously improves their segment of discovery day activities and partners with other service departments to deliver a good representative view of the daily operations for potential franchise owner
  • Partners with operations & marketing team to develop training and knowledge based courses for initiatives for successful launch of new products and services
153

Senior Operations Consultant Resume Examples & Samples

  • 5+ years of banking experience in Business or Research Analyst and/or Operational role
  • Innovation skills and vision
  • Knowledge of HIPAA Compliance
  • Demonstrable experience with bank applications such as gss/icon, Lockbox Wholesale Application, Share Point , Microsoft Office Outlook, Excel
  • Ability to communicate with business partners
  • Ability to work independently to meet aggressive time deadlines
  • Highly organized & Attention to detail
  • Lockbox Research or other related field or equivalent work experience
154

Operations Consultant Resume Examples & Samples

  • Conducts timely and successful consulting engagements, such as system assessments, acquisitions, performance improvement or workflow reviews, and other consulting engagements as assigned
  • Provides direction for clients, staff, and vendors to resolve problems and difficulties within a given projects and business practices. Make recommendations on how to improve performance, safety, or efficiency
  • Develops standards and methodologies for the department
  • Conducts research and/or development for strategic projects. Work directly with assigned department(s) or division(s) to monitor existing business practices and make recommendations on how to increase performance and/or efficiency. Applies financial and/or productivity models, or other quantitative and qualitative tools, as appropriate for each assignment, and as might be assigned
  • Participates in meetings as assigned and other committees/task forces. Represents the functional leader or department in the requesting, designing, and implementation of services including design, renovation, technology/reporting, and other venues as directed
  • Provides leadership to other levels of consultants and assists in their education and development
  • Develops summary, detail and dashboard reports and management summaries which present data findings in a professional, concise and readable format appropriate for content and audience. Participate in gaining consensus on guidelines and metric definition. Supports development, tracking, and reporting of scorecard measures and targets. Performs detailed analyses for specific operation and quality initiatives
  • Administers end-user technology applications in a compliant manner and according to established processes
155

Digital Operations Consultant Resume Examples & Samples

  • Business Intelligence – raw data interpretation, predictive analytics, reporting, business performance management, the Internet of Things, statistical analysis and benchmarking
  • Major Projects – infrastructure, energy or utilities networks, construction, transportation, engineering, plant, production or large scale long term capital investment programme
  • Asset Optimisation – Strategic Lifecycle Asset Management (SLAM), Product Lifecycle Management (PLM), maximising value, improving utilisation and reducing cost
  • Business Process – Operations Improvement, process efficiencies, decision making analytics, business process management
  • Manufacturing – Supply Chain management and optimisation, maintenance strategies
  • Technical Solutions- Integrated Workplace Management Systems (IWMS), Enterprise Asset Management (EAM), Building Management Systems (BMS), GIS, CAD, cloud and mobile
  • Experience in either industry or related consulting
  • Ideally you will have an awareness of asset and product lifecycles, supply chain, mechanical engineering, manufacturing or maintenance methods with a view to constant improvement programmes that aim to better performance, optimisation and output of organisations
  • You will look to fill the enormous gap for our clients between how IoT data can transform business performance and develop a strategy to integrate the data into business operations for effective purposeful use
156

Operations Consultant Collections & Recovery Resume Examples & Samples

  • Ability to communicate/articulate issues clearly and concisely
  • Coordination and organization skills, run meetings, ability to multi-task and work in a fast-paced high volume area
  • Provides analytical support in executing internal control discipline and operational excellence with our Line of Business
  • Demonstrate accuracy and completeness in all tasks, and follow-up as appropriate
  • Knowledge of Collection contact centers
  • Experience with project management and process improvement
  • Demonstrated strong written and verbal communication skills and the ability to communicate complex written information in a clear, concise manner
  • Experience building relationships with partners to understand business and communication needs
  • Instructor/myLearning/Virtually led training experience
  • Experience working in virtual teams
157

Operations Consultant Resume Examples & Samples

  • Become a trusted advisor to our business customers in matters related to internal processes and operational efficiencies
  • Analyze existing business processes to identify improvement opportunities. Develop to-be process alternatives and fit-gap analysis. Work with pertinent stakeholders to implement & sustain changes
  • Develop and implement end-to-end service solutions based on Lean and Six Sigma transformation philosophies, concepts, principles, tools, and techniques
  • Partner with business to build solid business case for change including cost benefit analysis
  • Provide problem solving for issues that arise in day to day running of processes, both automated and non-automated
  • Working within project planning constraints, communicating project risks and issues to the delivery lead and providing inputs to the change control process
  • Supporting the operational teams during the UAT and rollout phases
  • Develop and maintain end user training documentation and delivery training as required
  • Bachelor’s degree, Lean and/or Six Sigma belt certifications
  • MBA and Project Management (PMI-PMP) certification preferred
  • Property & Casualty Insurance experience
  • Ability to build credibility and trust within the organization
  • Ability to interact with various levels of the organization
  • Bring focus, purpose, and agility to motivate others to adapt quickly to changing business needs
  • Ability to analyze complex problems, break them down in to logical parts and offer options/solutions
  • Excellent analytical, written and oral communication skills
  • Strong organizational skills, data analytics, workflow/process mapping and interpersonal skills
  • An aptitude for problem solving, with the ability to take a logical route to the source of an error
  • A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team
  • Prior experience in national consulting practice highly desirable
  • Experience with Blue Prism or similar RPA tools is a plus
  • BPMN 2.0
  • Must be proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Adonis, Aris, Signavio or similar BPMN tool experience highly desirable
  • Design Thinking preferred
158

Operations Consultant, Heforshe Initiative Resume Examples & Samples

  • Excellent financial reporting skills
  • Ability to work with different actors, including through remote contact
  • Ability to multi-task and address competing priorities in a proactive manner
  • Knowledge of the UN System operational functionalities; such as; ATLAS and IPSAS policies
  • Demonstrates consistency in upholding and promoting the values of UN Women in actions and decisions, in line with the UN Code of Conduct
  • Demonstrates professional competence and expert knowledge of the pertinent substantive areas of work
  • Demonstrates an international outlook, appreciating difference in values and learning from cultural diversity
  • Takes charge of self-development and initiatives
  • 6 years of progressively relevant finance work experience is required
  • Knowledge of ATLAS (the Enterprise Resource Planning software of UNDP and UN Women among other agencies, funds and programmes) is desirable
  • Knowledge of IPSAS and/or IFRS is desirable
  • Completion of UN Women Accountancy & Finance Test will be required
159

Business Operations Consultant Resume Examples & Samples

  • 10+ years of related experience with a Bachelor’s degree in Business Administration, Economics, or related discipline
  • Must be able to communicate effectively
  • Ability to manage multiple priorities in parallel, and meet constantly changing timelines
  • Ability to influence other members of the core team to drive key business objectives
  • Business acumen – stay abreast of industry developments and can identify and analyze trends in weekly results
  • Strong written communications and presentation skills – work effectively across various segments and geographic regions
  • Motivated and driven individual who takes pride in the quality of his work
160

Senior Operations Consultant Resume Examples & Samples

  • Business Controls Experience
  • Risk Management Experience
  • Bankruptcy Experience
  • Mortgage Experience
  • Consumer Product Experience